Engage

Virtual
Assistant
Next-Gen Customer Engagement

Success Stories

Please visit www.jioeva.ai

Product Offerings
Assistant on WhatsApp Text & 3 in 1 (Video, Voice & Text)
Video Assistant via Telephony* Audio Assistant via Telephony
Voice Assistant on JioPhone

* Supported for selected devices on Jio Network

3 in 1 (Video, Voice & Text) 3 in 1 (Video, Voice & Text)

Assistant on Jio Digital Properties Multilingual Assistant
Assistant on Apps Assistant on Website

English

Tamil Telugu

+
Kannada Arabic
Axis bank - Loan Genie For
RupeeBoss

RupeeBoss needed a visually interactive engagement medium to educate and help

Axis Bank customers with – Application process, navigate to Apply, Documents
required, Offers, FAQs, Banking products marketing, awareness about the interest
rate, time to process the loan, and provide contact number as CTA in interaction.

Results

1.5 Mn 300k 5.2%

Monthly Queries Monthly Visits CTA Conversion
AMFI - Mutual Fund Investment
Promotion

The Association of Mutual Funds in India collaborated to create an investor

education campaign using a video bot. Subbu – the investment guide is
available anytime anywhere for investors. Users ask questions about how to
invest, when to invest, why to invest or what is SIP. Bot content had
navigation to the AMFI website as CTA.

Results

1 Mn 200k 6.89%
Monthly Queries Monthly Visits CTA Conversion
HUL – Lifebuoy Mobile Doctorni

Mobile Doctorni video bot educates the user about health and covid-19
awareness. The aim is to spread awareness about Covid/Coronavirus and the
care to be taken during the pandemic. It helps demographics with pandemic
precautions, vaccination, and its benefits, awareness about recent pandemic
updates, knowledge, about do’s and don’t, awareness about government
initiated Covid help and programmes.

Results

3.5 Mn 1 Mn
Monthly Queries Monthly Visits
HelloJio – Jio’s Digital Life
Assistant

Jio as a brand needed to make sure to quickly resolve customer queries and
provide best service possible on all touchpoints. HelloJio virtual assistant power
with AI/ML, NLP engine answers all the customer queries. Using HelloJio, users
can self-diagnose and troubleshoot issues related to Network coverage, Data
speed and Call related issues on device.

Results

17 Mn 8.5 Mn 3.8 Mn
Monthly Queries Monthly Visits Troubleshooting Flows
NetMeds B2B – Outbound
Calling Assistant

Netmeds online pharmacy business needed an intelligent customer

engagement channel for their B2B segment to address the issue of late or
missed payments from merchants. EVA’s outbound assistant ensured timely
reminders for due payments; this increased the likelihood of on-time payments.
Also, Bot reduced the amount of time and resources spent on manual
collections and follow-up activities.

Results

50k 30%
Monthly Calls Payments Post Campaign
THANK
YOU