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Communication Skills 1 Conversation Skills
Communication Skills 1 Conversation Skills
Listening Skills
Spoken English
Process by which
Exchange or
meanings are
passing of Meaningful
perceived and
information, interaction
understandings
ideas or thoughts among human
are reached
from one end to beings.
among human
the other.
beings.
Aids in Decision-Making
Facilitates Planning
Means of Co-ordination
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Principles of Effective
Communication
Completeness
Conciseness
7 C’s of Effective
Communication
Consideration
Clarity
Concreteness
Courtesy
Correctness
Non-
Verbal Written Visual
Verbal
Use a strong,
Use active
confident Avoid filler words
listening
speaking voice
Vocals
Vocabulary
Grammar
Verbal Communication
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Non Verbal Communication
Be intentional
Notice how your Mimic effective
about your
emotions feel non verbal
nonverbal
physically communication
communication
Aesthetic
communication
Para language
Appearance
Non Verbal
Communication
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Para Language/Body Language
Body
movements Haptics or
and touch
postures
Review your
Strive for
Don’t rely on tone written
simplicity
communication
Pamphlets
&
Books & Brochures
Magazines
Letters,
Emails &
Chats
Written Communication
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Visual Communication
Signs &
Symbols
Photographs
Sketches,
Graphs &
Charts
Visual Communication
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Barriers to
Communication and
How to Deal with Them
Use of jargon
Emotional barriers
and taboos
Lack of attention,
interest,
distractions
Differences in
perception and
view point
Linguistic
barriers
Expectations
and prejudices
Psychological
barriers
Physical barriers
Cultural
differences
Clarity in thoughts
Active Listening
Emotional state
Consistency of message
Make mistakes
Keep at it and learn from
it
Listening, on the other hand, is purposeful and focused rather than accidental.
As a result, it requires motivation and effort.
Listening, at its best, is active, focused and with concentrated attention for the
purpose of understanding the meanings expressed by a speaker.
We do not always listen at our best, some times we listen partially or selectively.
Listening Hearing
• Focused • Accidental
• Voluntary • Involuntary
• Effortless
• Intentional
Environmental distractions
Physical state
Keep an open
mind
When someone is
speaking
Don’t
maintain eye interrupt
contact
Be attentive,
but relaxed
Do not
interrupt
When someone is
speaking
Give the
Ask questions
speaker
to ensure
regular
understanding
feedback
Try to feel
what the
speaker is
feeling
Obtain
Understand Enjoyment Learn
information
• Start listening • listen to • listen with • Learn from the
to obtain understand the interest and understanding
information information enjoy the of the
obtained information information
Pay attention
Give the speaker your undivided attention
Put aside distracting thoughts
Acknowledge the message periodically
Look at the speaker directly
Don't mentally prepare a rebuttal
Avoid being distracted by environmental factors
Recognize that non-verbal communication "speaks" loudly
"Listen" to the speaker's body language
Attitude
Attention
Adjustmen
t
Maintain a Cultivate a
Strive to
positive, capacity for
maintain
constructive adjustment
undivided
and non & openness
attention and
judgmental to listen
stay focused
attitude
Fluency
Speak,
Avoiding
Use overthen
Accuracy
Ask
Interruptions
Conjunctions
Phrases
AskingFillers
forand
for Agreeing/Disagreeing
forGiving
PausesOpinions
Stick to your
subject
Take breaks
and
Maintain flow
Let your
audience talk
Change is a way
to grab attention
Tell stories
Of course…,but or Despite
If In case Granted