Professional Documents
Culture Documents
PM Rita Mulchahy
PM Rita Mulchahy
PM Rita Mulchahy
Stake holders
influence & Risk may Objective Met, Proj
affect Obj negatively; Complete
WATCHOUT
Monitor Compliance
with Org Processes
CENTRALITY OF
Obj :Determined in
OBJECTIVES
Help gather Lesson Intiating Process & If Obj cant be met,
es, terminate project
learnt for benefit of refined in Plg
others
Time
Lessons Learnt are MUST REQMT as they help in ORG CONTINUOUS IMPROVEMENT
Lessons Learnt are shared as part of Distr Info Process of Comn Mgt
Two Methods of Lesson Learnt Consolidation:-
(a) Created through out proj and consolidated during closing Ph
(b) Created during Each Ph Closing
KEY TO INPUTS :What do I do to Do it Well?What do I need to
begin?
KEY TO OUTPUTS : What will I have when I am done with…?
MULACHY
PM framework (Proj Life Cycle) tells us what we need to complete the proj . PMP tells us how to
manage the Proj
Exec and Mon & Cont Process appear to act simultaneously. YES. But firstfocusses on
management of people & work and Later on Project Performance against BASELINES
Understanding business case (why Proj is being initiated) is important to guide all other
Proj Mgt Activities towards a desired result which may support STRATEGIC OBJ of Coy
PROJ MGT PROCESS
5.Closing 4.Mon & Cont 3.Exec 2. Plan 1. Initiate
INITIATE PROCESS
Break proj in
Create WBS Create Activity
Unde
Create NW Diag
MULCAHY process
es in
Knowle
dge
Area
Sponsor or
Customer
(What do I Want)
PM assists the DIRECT &
MANAGE
Sponsor in iden DEVP PROJ EXEC
stakeholder & PROJ MGT New Chg Request
Proj SoW
documenting
Charter
PLAN
Sponsor signs & Deliverables
Proj Plg
issues Charter
Proj Proj Direct & Wk Performance Info
Coy Culture Sponsor PLAN
& Existing Sys
Mgr
Mgr Approved Chg, manage Imple previously
corrective
action,, Proj Exec approved chgs,
Proj Mgr Devp Preventive
Process Proj Mgt Plan Actions, Defect
corrective actions,
Procedures & (OUTCOME) repair preventive actions,
Historical Defect reports
Info
Update to Proj Mgt
Plan & Proj Docs
(Comparative Apch)
Apch (Mathematical
Peer Scori Econo
Apch)
Murde Revie ng mic
r Bd Mode Linear Integer Muti-Obj Dynamic
w Model
I P E MC
P Programming
Comn
Period e
value (PV) Value Return (PbP) sRatio(CBR)
Qual - P E MC (NPV) (IRR) s
I
m
Scope - P - MC
t
• Its Scope Its agreed • Its Time
Scope Statement, Sch • Cost
upon Sch incl
- P E
Phased cost
HR
BL WBS & BL
Start & Stop
BL
1. PROCESS
2.
Proj
GpS 4. WBSD
Base Line deviations occur due to incomplete Risk Iden 7 Risk Mgt StrategiesProj Mgr looks for BL
Budget
Proj Reso (I)
Schedule
CONSTITUENTS
Mgr OF 3.Bu PROJ
7. CHARTER deviation happening and initially try to do adjustments if it doesn’t fructify he applies for formal chg
Title 6.& Prod
sine urce
8.
& s Pre during E, MC process gp using Perdorm Integ Chg Cont Process . BL Deviation Entails restudy Risk
5. Req
Auth uct
ss Mea Mgt. Changes are costlier than if they would have been incl at sart. Chgs are to be taken seriously.
Desc
Stak mts 10. Casedesc Assi
sura Chg
assig •Proj Documents Docuused to
ripti
e 9.Pr from ripti gne
ble Cont
nme High Procedu
on
hold oj Staknt Leve on/ d
Obje manage proj but not part of
Confi Mgt Plan
res
er Appr ehol l Deli ctive (Who& Proj Mgt Plan like Proj Charter,
oval ders asse vera Org tool How) Approva
s to track l Level SoW, Contract,S takeholder
Req bles & Cont Authoris register, reqmt documentation,
mts ssed Chg ing Chg
risks change log, issue log, qual
matrix, risk register etc. These •All product & Proj documentation
Change Mgt Plan(P) incl its chg documentation need to
Creatinn docu belongs to Proj Mgr and
Whos g Chg can not beshared with sponsor be cont for correct referencing as
should Cont Bd
attend except, Proj Charter, Contract what version of scope, sch or
Mtg of to
Chg approve or SoW other comp is runnign
Plan for
Change Mgt Plan Managi
hg Chg Cont Sys incl Std •Proj Mgt Plan Formal Approval By
exist for complete ng & forms, reports, processes,
proj as well as for Cont
chg
procedures, & SW to tr & Mgt, Sponsor, stakeholders, Proj Team
each KA Cont Chg. Its Part pf OPA
req
lat Rol
sta chg
Ti sive
in
DIRECT & MANAGE PROJECT EXECUTION MON&CONT RPOJ WK mtePROJendMGR
& :
req CONTpla CHGces
chg ow
s me ce s to
onl
ha Res
risk ues
& req con
Means Integ Task of all Exec Processes of Ex Process soo
nd p& t, to
d, y
Its Integ Wk in Mon & Cont Ph nes
y to
Cos
re- Co
ter
t
ap
Gp” t
for
do
ap
t
eva nt
mi
Ch
pro
Ris res g
ved
Also involves REQUESTING CHANGES & MANAGING PPL Also incl tasks like analysing & Tr pos
cre prok l
erv Ch
nat
Ch
sibl
ati ve Bus gs
e
Risks, Performing Qual & Cont e
ng
Mg
Cht
es
ine pro gs
completing the work accompanying approved chgs Activities,forecasting,reviewing Ch gs ss j
g cas
Why Ensuring changes for their effectiveness Re e
Ensuring Being of common Means it integrates& balances
qu
Common Service understanding demands from diff KAs to Cont
est
s
Understanding & Being of Use the Proj. Eg Bal Scope & quality,
reqd Sch & Costs
•MAKE SURE •Letting team Not ‘MON & CONT’ Process Gp
•
•Evyone has latest copy members know abt They are Proj Mgr Job OUTPUT OF MON & CONT PROJ WK is:
of Comn Mgt plan & he info that will affect •They decrease time
jnows how to use it them •They reduce Cost Chg Requets,incl corrective,
•They prevent prob preventive actions & Repair Wks
•Stakeholders whose •Asking team & Update to PM Plan & Proj
scope was not incl in Members how Docs
proj understand that they can help
they will not receive removing road DETAILED PROCESS : MK CHG
Prevent root
Iden Chg Chg Cont Bd
cause for chg Due to likely ltd
scope blocks Knowledge/ Expertise,
•Assist team in decision on chgChgis given
•All Functinal Mgr by Bd
have latest copy of sch imple soluns Chk Impact of Create Chg Cont Bd
•Facilitating tech Chg Request Proj Mgr
•Vis sr mgr who have Custome
not commented on Discussion to
r
reports have actually review option Adjust proj Sponsor
Eval Impact Perform Integ
seen it Mgt Plan, Proj
Mk Chg Process(Hi-Level)
Chg Cont
• In Charter/Beneficial/Needed Docs,BLs SMEs
•Team understands
next mth schedule Create Options Manage S/Holder Manage Proj to
Assess Chg CLOSE PROJ
•Deptt know when Expectations by revised PM Wk Done to reqmt
Comn Chg to Plan & proj Complete Proc Closure
proj will affcet their affected S/Holders Docs
Chg Request Approval Gain Product formal accept
Wk
Finish Final Perform Report
Index & Archive Records
Get customer
the function of every Buy-In mon&cont pg is to CONT CHG
process within Update Lesson Learnt D/Bas
Handoff completed Product
Root cause of appearing changes is Improper Plg of Proj Mgr..It can be cont by Proper Pg ONLY Release Resources
SCOPE MGT
SCOPE: What wk is reqd to be done & ensure only that is done.
SCOPE PLG : To determine , manage and Cont THE SCOPE. Chg of SCOPE as per APPROVED CHG MGT
DEFINE the Scope bsed on I/P from ALL Stakeholders, must be CLEAR… Get it APPROVED Breakdown tasks further as per WBS to find addl SCOPES
While moving to completions all wk must be done but ALL that is MENTIONED in SCOPE
No chg to scope without approved Chg Request Eval every chg to Scope No Gold Plating
Scope Mgt plan is formulated in different stages then iterated and then further improved. Scope changes till the time
Proj Mgt Plan is not complete. Scope and accordingly Scope Mgt can only be completely known while plg for other parts
of proj
Plg PG MC PG
Determin how to plan –All Plans
Finalise Reqmts
Verify
SCOPE MGT
Create Proj Scope Statement
Create WBS & WBSD Scope
Determine Roles & Responsibilities
Iterations
Finalise –How to Exec & Cont Mgt Plans
Devp Final PM Plan& REALISTIC Performance measuremnt BLs
WBS & Cont
Related Request Chgs ? Scope
Collect
Reqmt
SCOPE MGT (Plg Ph)
Cont Define
As a project what product needs to be developed Scope Scope
with what specifications is called Product Scope. To (MC Ph) (Plg Ph)
PRO determine if product scope is complete, this product Plan
from developed scope is compared with product Scope
DUCT reqmts. If sowork
This is the
product,
devpthat
product
scope meets
project reqmt
will do toofdevelop
out coming
the
reqd product forscope
whichisproject
complete
has been iniitiated.
SCOP It includes all plg, coordination and management Verify Create
E activities. These activities are part of scope Scope WBS (Plg
management. Whether project scope meets the (MC Ph) Ph)
PARTS OF
SCOPE MGT
STEP I SCOPE MGT : COLLECT REQMTS (What Stake Holders Expect from proj/prod)
Incl not boz
somebudy
want it incl Should
HIGH LEVEL Prod/Proj reqmts given in Proj Charter. Deeper Specs here relate to
Related to prob
Proj Mgt solving
/achieving
MOST IMP > As well charac reqmt leads to min time wastage in chg/chg approval Obj
Criterion
Qualifying May incl
To know what Stake holder wants.. Know stakeholders..where..S/Holder Related to
Business
Reqmts requests
about how
register Process to manage
work
Capabilities
Related to expected by
Quality Stakeholder
s
STEP I SCOPE MGT : COLLECT REQMTS STEP II SCOPE MGT : DEFINE SCOPE
1. Expert
(What Stake Holders Expect from proj/prod)
4. AFFINITY
DIAG : Sorting INPUT: OUTPUT
1. What is/What is not
NTERVIEWIN or grouping of 6. MINDMAPS •Reqmt Docu DEFINE
G of reqmts : Diag of •Charter, SCOPE proj Scope
takeholders generated ideas/notes • Risk info PROCESS 2. What are Deliverables
or Prod/Proj from other to generate , • Proj Assumptions/constraints 3. Proj Scope Statement
Reqmts by parent classify &
mail,phone reqmts. record reqmts W
alls, letters 10.Prototypin Makes devp BS
g : Recursive reqmts
prototyping 9.Observation Pr
til all reqmt of s 2. Fetching 1.Prod Scope oj
stake holders opinion/reqm M2.Deliverables Sc
7.BRAINST are included ts of A3.Prod Acceptance Criteria Sco
ORMING op
with 1. Diff proj/prod J4.What is Not e pe
Stakehold Methods from
Stakeholders/ O5.Addl Risks Sta BL
ers on idea OF Sub Matter R te
I6.Constraints/Assumptions
of 5.DELPHI FETCHING Experts
COLLECT REQMT PROCESS STEPS
me
Scope(REQ TECHNIQUE : REQMTS 3. Reaching (FOCUS GPS) T nt
MT) COMPILING through Y
Finding RFI inputs Reqmt W
consensus moderated
from based on interviews A BS
Anonymous FACILITATED PConstraints/AssumptionsD are I/Ps to project management.
8.NOMINA Experts & WKSP of diff CThey are basically the restrictions
L GP resending to perspective H /assumed freedom
TECHNIQU them for stake holders (which may not be true).
E whereReview until These need to be identified and reviewed by Proj team,
Ranking consensus 11.Questio Sponsors & S/Holders. If constraints change or Assumptions
the reqmts 2. GP DECISIONnaire
by /Surveys are forund not true... Proj Management plg need Chg.
Stakehold MAKING FOR
ers in REQMTS
Brainstorm
ing Session STEP III SCOPE MGT : CREATE WBS
C Porj Mgr know plan, org , manage, cont of big proj
3. REQMT DOCUMENTATION O
N not possible by one pers
S
4. BAL STAKEHOLDERS REQMTS (Ex at Page 155 RMC VVImp) E So break into small pieces proj(WBS)
N
Adjust competing demands(time,cost scope,quality,resource,risk) S
U WBS is delivery oriented.
Prioritisation & Risk Resolution S
Items not in WBS are not deliverables & not wk on
Bal S/holder reqmt outside COLLECT REQMT if beyond obj of Proj A
P Broken down parts are nouns & NOT ACTIONS
Rk Ordering the reqmts C
H Means need to be delivered
5. Resolve Competing 6. Reqmt Mgt Plan AT TOP IS PROJECT TITLE
Requirements complying with: O/P of Collect REQMT broken down in life cycle processes like REQMT
Proj Charter DOC, DESIGN INSTALLATIOn, TESTING, TRG,
O/P oAnalyse, prioritise,
Proj Scope Statement manage & Track the Reqmt TURNOVER
Proj Constratints Chgf Collect REQMT Further broken at next Level/s it project become
Reason of Starting the Proj 7. Reqmt Traceability Matrix manageable
To keep tr of Large no of reqmt Lowest level is Wk Package needing SCHEDULING
SAMPLE WBS U S U WBS LEVELS Proj
I n y s
IS PROJ
n R D i s e
t e S Installed
S / t r Trained Turn Over
e REQMT DOC Design Doc Test Report
q i HW W& SWB T Staff Docu
r
v g H O a H T e T Tur Control A/C
m SW
i n W
Ds Rp
s W e s e no
Wt
e t e Ds I I/ F e s t s ver
w d gn
gn
Do
T ea n f i P T
t t Re
y
Fix WBS
DO e dHs l r F R R por
R L D c
c
s yWt a o i R R e e t DICTIONAR
e i o t a c eg l e Wk Pkg
p p
eR
p
c ll e sF e p
o s
d ac e il s o WBS
o o CREATION RULES
r t r r r
•Created With Team
t H k d Fi e t t Level I then brk down further
WH H le s t •Finish
•Each Level is smaller detail of level above Activity
WW s •Entire proj lies in highest lev of WBS.
Porj Cont Activities
List
V e
Scoerify p rovpe Perform Quality Cont Inspection (Validate delivearbles)
pe Ap Sco
d O/P
of
Docu Chan
Upd VERI ges Changes are requested & Corrective Action Completed
Inputs to ated FY
SCO
Requ
ested
Verify PE
Quality Cont Insp Repeated(Validated Deliverables)
al al
Scope
r m
Fo provlier TraReqm
Apf Ear pte ce t Deliv Meet with the Customer(Verify Scope Process Start)
o cce Maity abil erabl
e
A d era tr i x Acce
liv
pted Customer Accepts REQUEST CHANGES
De bles Scope Verify can be done after every Deliverables
Ph just as a assurance of
Remit
correctness
Docu Scope Verify gives formal acceptance of Interim Deliverables like Close
Project gives formal acceptance of Final Deliverables
STEP V SCOPE MGT : CONT SCOPE
Measuring Proj & Prod Scope Performance AND Manageing Scope Baseline Changes
TIME MGT
2. SEQUENCE ACTIVITIES
Historical Data & LL about Past such activity
Estimate
S
Cost(P)
1Reque
ACQUIRE TEAM(EXEC PG) DEVP TEAM(EXEC PG) MANAGE TEAM(EXEC PG)
Facilitat st Chg Acquire Inputs to Acquire Team Things to Do Things to Do
e Final (1.) Proj Mgt Plan (HRP) (1. Use Soft skills 2. Encourage 3. 1. Good Comn, 2. Wk with other Org 3.
Conflict 2.EEFs()Whoz avl, at what cost, Comn effctively, honestly & Timely Negotiation Skills 4. Leadership skills 5.
Team
Resoln EXEC outsourcing policies, whether they
wk together
4.Est & maint Trust b/w PM, Team Observing the happenings 6. Use Issue
& Stake Holders.5. Make team Logs 7. Keep in touch 8. Complete proj
Use 3.OPAs(Policies of using staff on collaborated good buy-in decisions performance appraisals 9. Make good
Issue
Acquire , Devp Manage proj/ Hiring 6. Capitalise on cultural diff 9. Team decisions 9. Influence Stakeholders 10.
& Manage Ppl building acts from INITIATING to Actively help to resolve conflicts
Logs Team
Eval
What Team Acquiring CLOSURE 7. Gain Trg for Team 8. Est
Recog & Team & involves ground Rules 9. Recg & REwarsd9.
Place team members in asme loc WorstFo(By Re Pe
POWERS of PM
Ex
Best
Re (By
Capb)
Reward Hold Proj Know Preassigned resources & 10. Assess performance Position)
rm wa na pe fer
s Team Perform their avl 11.Motivate 12. Team culture al rd lty rt en
Bldg 1.Negotiate for best resources t
ance (Know proj needs first, express
Activitie Stages of Team Fmn
benefits of resource Mgr from this 1.Forming: Bring PPl together
Facilitating-s
Coaching-
Directing
-Tell others Coord ips of Helps other
Supporting-alloc,Understand Resrc mgrs
Assits on the 2.Storming Ph of disagreemnets in Formal, Reward & Penality are by Posn of
what to do others
to achieve
Consultative-
goals way reqmts, prove ur reqmt, through members PM. Expert power is earned
Consultative Autocratic- negotiation discover resrc mgrs 3.3. Norming Good wk relations
Autocratic-
Decision by –Decide Solicit team
Consensus- futuristic
Prob solving
needs from PM, relatione start bldg. Ppl stat giving space to CONFLICT RESOLUTION TECHNIQUE
in Gp bldg for future use others
based on ip but
self 1.Confronting(Prob Solving)- GOOD
LEADERSHIP STYLES
INFORMAL INFORMAL
WRITTEN VERBAL
Email, Hand Mtg,
Written notels Conversations
KEY TO INPUTS :What do I do to Do it Well?What do I need to
begin?
KEY TO OUTPUTS : What will I have when I am done with…?
RISK MGT
Plan Risk
Mgt
Anticip 1.
M & C Risk Prob
Iden Risk ated abilit
Response frequenc RISK y of
PLANNING PG y FACTO it
RS
M&C Gp
Rg
CONTINUOUS PROCESS of Timi
THROUGH OUT Possi ng
Plan Risk QLTV RISK ble of it
Response ANAL outc in
ome Proj
s
QNTV RISK
ANAL
Through Risk Mgt Probability & Impact
of Opportunity is incr while probability
& Impact of threat is decr.
UNCERTAINTY: is the lack of knowledge
about an event that reduces con fidence
in conclusions drawn from data.
Investigation of uncertainty iden Risk.
Tracking Method
o-logy
Reporti
Role &
ng Resp
Formats Outco
me
PLAN
SH RM
Budgeti
Toleran
ce ng
Define
Probabil
Timing
ity &
Impact
Risk cat
PLAN PROC
PROC PROCESS OVER PROJ PHs
Conduct Mon Administer Close
Plg •Plan Exec • & • Close •
Procureme • Procureme • Procureme
Ph Procurement Ph nt
Cont
nt
Ph
nt
Ph
RISK VARIATION IN CONTRACTS
Pro
Con Pr
Lessons Contra c
trac
t
oc
Learnt cts So
Wk Ke MTer Do
ep
in
ms
ak
e
c
O/P of
Addl Proc
Proc
Proc Mgt g Ap
Docu Plan Co pr
Process Administering
nt ov
ofa Contract ed
Co Ch
Change Proc CONTRACT ntr CHANGE CONT an SYS decides
Requests SoWk ac is reqd inge
how ,if’ change a contract will
Proc t TASK oifsthis Sys is to
get effectuated.
manage initiation, review , approval and
Docs
finding change in cost and time.
n
cd r(li s
Teo
eo l
ed
s
m t
kR
u
Eil
n
sn i
to
sti
kp
w
O il
sm r
ew
agh
St
e
en rl
sel
Fixed Price Contract (FP) Good in case of well defined specs are avl. Mkt has competition. Risk
lies towards Seller if SoWk is clearly & Completely defined. RED FLAGS if Seller doesn’t have
estimates of such type of proj or buyer doesn’t hv expertise to prepare SoWk.
Fixed Price Incentive Fee(FPIF) In addition to contract completion fee financial incentives based
on efficacy in execution and already decided formula.
Fixed Price Award Fee (FPAF) Fixed Price as fee+ Predetermined Award(bonus) based on
performance. Total possible amount (Fee+ Award) is decided in Advance unlike FPIF. A
constituted board helps to make final decision for Award to reduce subjectivity
Fixed Price Economic Price Adjustment (FPEPA) In case of multi year project; Based on expected
change in economic conditions(So price unpredictable iin future)
Contract spending too much time dealing with changes should be re-evaluated &/or renegotiated/ reexecuted : Administering
A constructive change is an adjustment to a project’s scope of work caused by the activity or inactivity of the project owner 1. It is a
situation when a contractor performs work beyond the contract requirements, without a formal order under the changes clause,
either due to an informal order from, or through the fault of, the buyer. They are dangerous and lead to administring
Review Invoices
Insp& Audits Complete Integ Chg Cont
Doc(Recor) everything Phone
Copy of chag to affected call with seller, email, chg
request, chg approved
Manage interface among all
sellers Manage Chg
Payment
Schedules ITEMS OF Resp
NEGOTIATION
Proj Mgt
Negotiatio Process to Authority
n be Used
Methodol Applicable
ogies Law
Other ITEMS OF NEGOTIATION
TIME /Speed of Ops is most preferred Item for Negotiation Money/Priceof Ops is Seldom preferred Item for Negotiation
CONTRACT : the legal binding instrument
Define
Role & Need one party
Resp to Offer
Purpose
of
Contract
Need one
Mitigate/ Makes party to
Allocate things Legal Accept
Risk Binding
What a
Ppl making /Accepting Contract
Contract should have legal should have
to be calleda
capacity for same Contract
ADMIN
STRING
CONTR
ACT
Some valuable
thing on stake
Diff in Diff in
Buyer(W Diff in Proc &
k Org Peoj
Complet Culture Mgr
e) &
RelainceSeller of BuyerPerspec
on (Max & Seller tive(Diff Greater
loc ofreliance
report theirbw Proj
for Revenue Wk) Mgr of
existenc) Obj Need
PROJ PROC
MGR
If reqd, Can
MGR
Cont Contract e of of Buyer & Chg
Prob Contr Seller Trac Proc
initiate chg hence no act king edu
change can Chg Sys CC res
in SoWk, but Scope of Cont CS
Conflict occur without Sys Inc
not without (CCCS l
his approval )
approval Disp
ute
ofof PROC resol
utio For
n ms
MGR proc
ess
CONFLICT MANAGEMENT
CLOSURE
Negotiated Settlement
• Wk complete correct & • All records complete & visible in Record
Satisfactory Mgt Sys. Record become part of Proc
File
• Product same as desired • Negotiation or dispute resolution over
final claims,invoice