Reservation

Unit VII
 RESERVATION AVAILABILITY
• When a property receives a reservation inquiry,
it is important to compare the data with
previously processed reservations.
• Processing a reservation request results in one
of the several responses. A property can:
- Accept the reservation as requested
- Suggest alternative room types, dates, rates etc
- Suggest an alternative hotel
 RESERVATION AVAILABILITY
• In any reservation system, it is necessary to
closely monitor the number of reservations in
order to control overbooking.
• Experienced reservation managers are able to
forecast cancellation and no shows with good
accuracy.
• Overbooking should be approached cautiously.
As guests with confirmed reservation may have
to be turned away.
 Allowance
• All rebates/allowances for charges posted to a guest may be
prepared on a allowance slip and it should be authorized by
the department heads.
• Front desk cashier normally passes allowance when a guest
indicates that he/she has a complaint about room rate
applied, charges on bills, mini bar disputes, double postings
etc.
• Allowance voucher can be of two types. One type is
allowance given to a guest for poor service or discounts.
• The other type of allowance is a correction to a posting error
on an existing account after the close of business.
 Discounts
• Discounts are reductions to a basic price of
goods or services.
• Discounts may be classified into two types:
• Trade discounts offered at the time of purchase
for example when goods are purchased in bulk or
to retain loyal customers.
• Cash discount: offered to customers as an
incentive for timely payment of their liabilities in
respect of credit purchases.