Types of itil and itse

processes
ITIL
• Service Strate Services: Ensures that the IT services are delivered cos
Service Portfolio gy Processes:
• Management for IT Management: Manages the complete lifecycle of
IT services from concept to retirement.
• Financial t-effectively and that they align with business objectives.
• each serving different aspects of IT service delivery and support. The
Technology ITIL (Information management (ITSM). ITIL processes
are organized into several categories, Infrastructure Library) defines a
set of best practices for IT service main categories of ITIL processes
include:
• ervice Transition Processes:
• Change.
• Service Asset and CDeployment Management: Manages the process of
deploying new Ionfiguration Management (SACM): Manages the
configuration items (CIs) that make up the IT infrastructure.
• Release and T services or changes to existing services.
• Knowledge Man Management: Controls the lifecycle of all changes to
IT services and infrastructure agement: Enables the organization to
share, store, and retrieve knowledge and information.
sercice
• Service Design Processes:
• Service Level : Provides a centralized and up-to-date catalog of IT
services available to customers.
• Capacity Management: Ensures that IT resources meet current and
future anagement: Ensures that IT services are available to meet
agreed-upon service levels.
• IT Service Continuity Management (ITSCM): Ensures that IT services
can recover capacity and performance requirements.
• Availability Mand continue in the event of a disaster.