**

CHAPTER
Management and
Leadership

7
Nickels
*
McHugh
*
McHugh

1-1
1-1
MANAGEMENT
The process used to accomplish organizational goals through
planning, organizing, leading, and controlling people and
other organizational resources.

MANAGEMENT FUNCTIONS
Planning

Organizing

Leading

Controlling

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MANAGEMENT LEVELS

President,
Vice Pres.
Division
Heads, Plant Top
Mgrs. Management

Middle Management Foreman,

Dept Heads
Employees
Supervisory (First-Line)

Non-supervisory

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 SKILLS MANAGERS NEEDED

• Katz’s managerial skills include

• Technical skills
– Knowledge and proficiency in a specific field
• Human skills
– The ability to work well with other people
• Conceptual skills
– The ability to think and conceptualize about
abstract and complex situations concerning the
organization
SKILLS NEEDED AT DIFFERENT
MANAGERIAL LEVELS
 LEADER AND LEADERSHIP
 Leader – Someone who can influence others and who
has managerial authority
 Leadership – What leaders do; the process of
influencing a group to achieve goals
 Ideally, all managers should be leaders
 Although groups may have informal leaders who
emerge, those are not the leaders we’re studying

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 STYLES OF LEADERSHIP
 Autocratic: Leadership style that involves making managerial
decisions without consulting others. Example: Hitler.
 Participative (Democratic): Leadership style that consists of
managers and employees working together to make decisions.
Example: Franklin Delano Roosevelt and John F. Kennedy.
 Free Rein: Managers set objectives but employees are
relatively free to do whatever it takes to accomplish those
objectives. Example: Steve Jobs, Public University teaching,
Panama Canal etc.
 EMPOWERING WORKERS
 Empowerment means giving employees the authority to make
a decision without consulting the managers and the
responsibility to respond quickly to customer requests.