IN SOFTWARE

QUALITY
S
OPERATION
T
MANAGEMEN
TOOLS
BASIC INTELLIGENT
HOUSEKEEPING
IN SOFTWARE

SOFTWAR
SPECIAL

DEVELOPMENT
TOPICS

QUALITY
E CODING
QUALITY
TOOLS
CAUSE AND EFFECT
DIAGRAM CHECK SHEETS
CONTROL CHART
SOFTWARE

FLOWCHART
HISTOGRAM
BASIC

PARETO CHART
SCATTER
QUALITY
TOOLS
CAUSE AND EFFECT DIAGRAM
visual presentation of main causes
and sub-causes leading to an
effect or symptom
SOFTWARE

also called FISHBONE DIAGRAM

(after its shape, or Ishikawa
Diagram; after its inventor
BASIC
QUALITY
TOOLS
CAUSE AND EFFECT DIAGRAM
BENEFITS:
breaks problems down into bite-size
pieces to find the root cause
SOFTWARE

fosters teamwork

common understanding of
BASIC

factors causing the problem

QUALITY
TOOLS
CHECK SHEETS
recording table matrix,
designed by
the user to facilitate
the recording &
SOFTWARE

interpretation of test
results

BENEFITS:
collect data in a systematic
BASIC

& organized manner

determine source of problem

facilitate classification of
QUALITY
TOOLS
CONTROL CHART
visual presentation of
comparison
between actual performance &
pre-determined control limits
SOFTWARE

BENEFITS:
predict if process is “in
control” or “out of control”
BASIC

distinguish between specific,

identifiable causes of
variation
QUALITY
TOOLS
FLOWCHART
visual illustration of
the sequence of
operations required
SOFTWARE

to complete a task
BENEFITS:
identify process
BASIC

improvements

understand the process

shows duplicated
QUALITY
TOOLS
HISTOGRAM
a graph of side-by-side
vertical bars
representing a
frequency distribution
SOFTWARE

BENEFITS:
allows user to understand at a
glance the variation that exist in a
BASIC

process

often, it tells user to dig

deeper for otherwise unseen
causes of variation
QUALITY
TOOLS
PARETO CHART
a frequency chart in descending
order; the bars are usually
associated with problems
SOFTWARE

BENEFITS:
tells user what to work on first
BASIC
QUALITY
TOOLS
SCATTER DIAGRAM
displays the relationship
between
two variables; the
quality characteristics
SOFTWARE

and a factor that might

be
driving it
BASIC

BENEFITS:
it helps user identify and
test probable causes
 IN SOFTWARE DEVELOPMENT
the 5S methodology is
used to keep the working
environment clean,
ordered and efficient
HOUSKEEPING

Seiri
INTELLIGENT

Seiton
Seiso
Seiketsu
Shitsuk
e
 IN SOFTWARE
DEVELOPMENT
going through all the tools,
SEIRI (SORTING)
materials, machinery, etc. in the
plant and work area and keeping
only the necessary
HOUSKEEPING

this cleans out the workspace,

INTELLIGENT

makes spaces & removes

distractions

remove unused code

uninstall useless
 IN SOFTWARE
DEVELOPMENT
SEITO OR SETTING IN
(STRAIGHTENING

ORDER)
arranging the tools, parts and
Nequipments in a manner that promotes
workflow
HOUSKEEPING

build
INTELLIGENT

scripts

shortcuts

labeling of
builds
 IN SOFTWARE
DEVELOPMENT
systematic cleaning or the need to
SEISOkeep the(SWEEP / SHINE)
workplace clean as well as
neat
HOUSKEEPING

keep desk clean

INTELLIGENT

sort out emails

 IN SOFTWARE DEVELOPMENT

Sstandardize
EIKETSU (STANDARDIZING)
work practices
or operating in a consistent
way and fashion
HOUSKEEPING

patterns
INTELLIGENT

communication, common
language
 IN SOFTWARE
DEVELOPMENT
sustaining the discipline
Srefers
HITSUtoKEmaintaining
(SUSTAINING)
and reviewing
standards. Once the previous 4S have
been established, they become the
HOUSKEEPING

new way to operate

INTELLIGENT

maintain the focus on this

new way of operating

do not allow a gradual decline

back to the old way of
operating
 ADVANTAGES &
DISADVANTAGES
METHODOLOGY
SE I
R I (SORTING)
deal with the causes of defects, noise and
ADVANTAGES:
leaks treat defects, leaks and breakages
aim for the policy of “one is best” – one
location file, one-stop service for customers,
etc.

DISADVANTAGES:
slow implementation approach – boiling
the frog approach
5S
 ADVANTAGES &
DISADVANTAGES
SEITO OR SETTING IN
(STRAIGHTENING
METHODOLOGY
ORDER)
ADVANTAGES:
N
functional placement of parts, tools and
materials
quick (30-second) and easy retrieval
of documents, parts and tools
neat and easy-to-read notice boards (with
special attention to removal of old and obsolete
boards)
filing standards and controls

arrangement for first-in, first

5S

out zoning and placement

marks
 ADVANTAGES &
DISADVANTAGES
SEITO OR SETTING IN
(STRAIGHTENING
METHODOLOGY
ORDER)
DISADVANTAGES:
N
resistance to change - Habits are difficult to
change
and people just don't like change
5S
 ADVANTAGES &
DISADVANTAGES
SEISO (SWEEP / SHINE)
METHODOLOGY

ADVANTAGES:
assigning individual cleaning
responsibilities adopting simple methods
for cleaning
and inspection
regular cleaning activities

cleaning even the less-noticed places

DISADVANTAGES:
Not addressing problems in
5S

the workplace
 ADVANTAGES &
DISADVANTAGES
METHODOLOGY
S E IK E T S U (STANDARDIZING)
certification of inspections using labels, tags, etc.,
ADVANTAGES:
“danger" warning marks and signs

colour coding of files, pipes and

containers responsibility labels

preventing noise and vibrations
directional markings on pipes and
gangways

DISADVANTAGES:
5S

lack of Management Support – do as I

say,
 ADVANTAGES &
DISADVANTAGES
SHITSUKE (SUSTAINING)
METHODOLOGY

ADVANTAGES:
following safety rules
executing individual
responsibilities good
communication practices

practicing dealing with emergencies

checking and following "5-S" practices
always

DISADVANTAGES:
5S

misunderstanding of what 5S accomplishes