TECHNICAL TRAINING

GLOBAL TECHNICAL SERVICE

Melsungen, 21 January 2019
 Introduction
Introduction Agenda Contacts Communication / Reporting

ORGANIZATIONAL

Around the hotel: Problems and Questions

Timeline for the Training: Start, End, Breaks

DURING THE TRAINING

Question handling

Documentation

Phone Calls and Emails

Tests

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 Training Agenda
Introduction Agenda Contacts Communication / Reporting

OMNI® Dialog iQ® Dialog+® Diapact® Plasmat Aquaboss®

Futura®

Two-Day- SW9.xx Two-Day- Two-Day-

Basic Training
Training Basic Training Training Training

Five-Day- SW9.xx
Training Advanced Training

SW9.xx
5-Day-Training

SW8.xx
Ergänzungstraining

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 Global Technical Service
Introduction Agenda Contacts Communication / Reporting

Vice President Global Technical Service

Hospital Care and Avitum
Reiner Stappen
Reiner.stappen@bbraun.com
05661-713513 We believe the
0171-5624885 BEST SOLUTIONS
can only be identified and developed
TOGETHER.
Assistant Global Technical Service
Sarah Schaefer

Sarah.schaefer@bbraun.com
05661-715015 (From 2019)
Training registration
www.bbraun.com
Manuel Stiel Group Leader Global Technical Service
Manuel Stiel

Manuel.stiel@bbraun.com
05661-716824
0151-64964678

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 Global Technical Service
Introduction Agenda Contacts Communication / Reporting

TRAINER TEAM CHRONICAL DIALYSIS

Matthias Herres Wim Hagens Nadine Herold

Dialog+® Dialog iQ®

Manuel Stiel Günter Nissen Fabian Jung
Manuel Stiel
APHERESIS ACUTE DIALYSIS

Heiko
Riemenschneider Daniel Daude

Plasmat® Futura
H.E.L.P.
OMNI® Diapact®

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 Global Technical Service
Introduction Agenda Contacts Communication / Reporting

TRAINER TEAM

SYRINGE- AND
INFUSIONPUMPS
Thomas Wagener

Tanja Kördel

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 Global Technical Service
Introduction Agenda Contacts Communication / Reporting

DOCUMENTATION TEAM

Michael Kay Volker Rummer Marina Hake

Nadine Herold

Julia Zippelt Oliver Hills Petra Diemer

Jill Barrakling Aristotelis Papadileris

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 Global Technical Service
Introduction Agenda Contacts Communication / Reporting

PROJECT TEAM

Felix Cramer Kristin Wiegand Robi Duss Doris Körner

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 Global Technical Service
Introduction Agenda Contacts Communication / Reporting

HC SUPPORT

SYRINGE- AND
INFUSIONPUMPS
Andreas Ruhl Wolfgang Weyh

Hannes Pfeil Stephen Loll

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 Global Communication
Introduction Agenda Contacts Communication / Reporting

SUPPORTPYRAMID

Technician • First Level

Support

Local Expert /
Local Trainer • Second Level Support

Global
Technical • Third Level Support
Service

R&
D • Fourth Level Support

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 Reporting Tools
Introduction Agenda Contacts Communication / Reporting

JIRA SERVICE DESK

Jira is our global service ticket system and
has to be used for all technical/application
service issues in the field.
It supports the technician to solve the service
activity.
Online entry mask for all registered Technicians
Free of charge
Available on site (Internet necessary)
Overview about global tickets

Technician groups (Sharing Expertise)

Extranet Login = Jira Login

General technical issue / questions

Missing Spare Part (Service Manual or Service Portal)

Task can be used for general questions regarding the

Global Service Assistance

https://jira.bbraun.com/servicedesk/customer/portal/10
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 Reporting Tools
Introduction Agenda Contacts Communication / Reporting

NETIGATE
 Avitum Service Reporting

https://www.netigate.se/a/s.aspx?s=700834X163134802X52809

All service activities can be reported in Netigate

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 Reporting Tools
Introduction Agenda Contacts Communication / Reporting

NETIGATE
 Avitum Service Reporting

https://www.netigate.se/a/s.aspx?s=700834X163134802X52809

It is mandatory to report at
least these information

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 Reporting Tools
Introduction Agenda Contacts Communication / Reporting

CUSTOMER COMPLAINT

An official Customer Complaint is required if the service activity is according to one of the
descriptions in the customer Complaint Decision Tree.

FOR EXTERNAL TECHNICIANS

If a Customer Complaint is required, please inform your B. Braun contact

FOR INTERNAL TECHNICIANS

The Customer Complaint Decision Tree is available in the IMS

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 New Service Portal
Introduction Agenda Contacts Communication / Reporting

LOGIN

https://www.tech-service-portal.bbraun.com

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 New Service Portal
Introduction Agenda Contacts Communication / Reporting

INFORMATION / DOCUMENTS CONCERNING PRODUCTS YOU ARE TRAINED ON

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 New Service Portal
Introduction Agenda Contacts Communication / Reporting

INFORMATION / DOCUMENTS CONCERNING PRODUCTS YOU ARE TRAINED ON

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ENJOY YOUR …

GLOBAL TECHNICAL SERVICE