WRITING

BUSINESS
LETTERS
 TYPES OF LETTER

1. Letter of Enquiry
2. Letter of Complaint
3. Letter of Adjustment
4. Letter of Proposal
 1. Letter of Enquiry

 Prepared to request for samples, catalogues,

or some information from an organization or
a company.
 •Writing Enquiry Letter

a) Identify the enquiry in the subject line.

E.g. ENQUIRY ON SWINGER DRESSES
b) Describe background of the situation.
c) Describe the enquiries and how the receiver
is to respond.
d) Close in a courteous and friendly manner.
Sample of Enquiry Letters
Enquiry Letter – Exam Format

QUESTION

You are the Marketing Manager at Milk Your

Way Sdn. Bhd. Your Company is now
producing a new range of milk products for
the elderly. Hence, you would like to search
for an advertising company that can provide
the best advertising service for your new
product.
Enquiry Letter – Exam Format

QUESTION (continue)

Write an enquiry letter to Globalpluz Vision,

Kuala Lumpur for the above mentioned
purpose using a full-blocked format. You are
required to use today’s date.
Enquiry Letter – Exam Format
ANSWER FORMAT

1. Letter format – 3 marks

2. Content – 7 marks

3. Language – 10 marks
 Example of answers
1. Opening – say where and how you heard about
the company’s service or product.

E.g. We came across your advertisement in

_______________(newspaper) of/dated
____________ , issue of ____________(magazine)
and would be grateful if you could let us have
details of/about ________________.
 Example of answers
1. Opening – say where and how you heard about
the company’s service or product.

E.g. - We saw your product exhibited at the________

Fair and would like to know _____________.

Your company was recommended to us by

___________ and we are interested to have
details about ______________.
 Example of answers
1. Opening – say where and how you heard about
the company’s service or product.

E.g. - We are retailers/importers/ wholesalers in the

_____________ trade , and we would like to
get in touch with suppliers/ manufacturers.
 Example of answers
2. Brief information about your company – describe
some background information of your company in at
least 2 or 3 sentences.

Example-

Our company, MilkYourway Sdn. Bhd. is a company

that produces various range of ‘Halal’ milk products in
Malaysia. Our company was established in 1999 and
we have been supplying various range of milk products
since then.
 Example of answers
3. Brief Information of the situation/products
needed.

 Provide minimum of 2 details

 E.g –i. milk flavour
 ii. For adult
 Example of answers
4. Enquiries

 Provide THREE (3) enquiries that are relevant to the

situation provided in the question.
 Examples;
i. Would you please send us your catalogue and price list for ___.
ii. We would appreciate if you could let us have details
of/about________.
iii. We are interested to know your terms of payment and
discounts or large orders.
iv. We would like to have more details about/of _______.
v. Please send us/me details of/about _______.
 Example of answers
5. Closing
 You will expect some kind of reply to your letter. Hence,
the closing sentence should be polite and shows your
hope.

 Examples:
i. We look forward to hearing from you.
ii. We are looking forward to hearing from you.
iii. We would appreciate a prompt reply from you.
iv. We hope to hear from you soon.
v. We would be grateful for an early reply.
vi. An early reply would be appreciated.
- TO BE CONTINUED -