Emotional Intelligence

Emotional Intelligence
Emotional Intelligence/Quotient is “the capacity for recognizing our own
feelings and those of others, for motivating ourselves, and for managing
emotions well in ourselves and in our relationships”.
- Daniel Goleman (1998)

2
Characteristics of Emotional Intelligence
Daniel Goleman, an American psychologist,
developed a framework of five elements that
define emotional intelligence:

1. Self awareness
2. Self regulation
3. Motivation
4. Empathy
5. Social skills

3
Self-Awareness
• People with high EI are usually very self-aware . They understand their emotions, and
because of this, they don't let their feelings rule them. They're confident – because
they trust their intuition and don't let their emotions get out of control.

• They're also willing to take an honest look at themselves. They know their strengths
and weaknesses, and they work on these areas so they can perform better.

4
Self-Regulation
• This is the ability to control emotions and impulses.
• People who self-regulate typically don't allow themselves to become too angry or
jealous, and they don't make impulsive, careless decisions.
• They take initiative, follow through on commitments, and adapt to changing
circumstances.

5
Motivation
• People with a high degree of EI are usually motivated .
• They're willing to defer immediate results for long-term success.
• They're highly productive, love a challenge, and are very effective in whatever they
do.

6
Empathy
• Empathy is the ability to identify with and understand the wants, needs, and
viewpoints of those around you.
• People with empathy are good at recognizing the feelings of others, even when those
feelings may not be obvious.
• As a result, empathetic people are usually excellent at managing relationships ,
listening , and relating to others. They avoid stereotyping and judging too quickly,
and they live their lives in a very open, honest way.

7
Social Skills
• It's usually easy to talk to and like people with good social skills, another sign of high
EI.
• Those with strong social skills are typically team players. Rather than focus on their
own success first, they help others develop and shine.
• They can manage disputes, are excellent communicators, and are masters at building
and maintaining relationships.

8
Importance of EQ / EI

• Some research shows that IQ

can help you to be successful to 20% IQ

the extent of 20 percent only in

80% EQ
life. The rest of 80 percent
success depends on your EQ

9
Importance of EQ / EI
• 50% of work satisfaction is determined by the relationship a
worker has with… his/her boss.
• A large hospital reduced turnover of critical-care nurses from 65
to 15 percent within 18 months of instituting an emotional
intelligence screening assessment.

10
Basic Emotions
• Happiness / Joy
• Sadness
• Anger
• Fear

11

Halima Sadia Qureshi

Clinical Psychologist,
Lecturer, BUIC
Amygdala Hijack
• The term "amygdala hijacking" was first used by
psychologist Daniel Goleman in 1995 to refer to an
immediate and intense emotional reaction that's out
of proportion to the situation. In other words, it's
when someone "loses it" or seriously overreacts to
something or someone.
• The amygdala can activate a person’s fight-or-flight
response as a reaction to a real or perceived threat of
danger.
• Amygdala hijack describes the perhaps unnecessary
triggering of this response and the actions that follow 12
it.