Technical writing is communication written for business and industry that focuses on products, services, manufacturing, marketing, managing, delivering, and using them. It includes memos, letters, reports, proposals, brochures, newsletters, fliers, resumes, and user manuals. Technical writing streamlines activities, provides documentation, keeps people informed, helps with decision making, and generates income. A 2000 study found U.S. workers send an average of 206 messages per day and spend nearly a third of their time writing. Principles of technical writing include legality, honesty, confidentiality, quality, fairness, and professionalism.
Technical writing is communication written for business and industry that focuses on products, services, manufacturing, marketing, managing, delivering, and using them. It includes memos, letters, reports, proposals, brochures, newsletters, fliers, resumes, and user manuals. Technical writing streamlines activities, provides documentation, keeps people informed, helps with decision making, and generates income. A 2000 study found U.S. workers send an average of 206 messages per day and spend nearly a third of their time writing. Principles of technical writing include legality, honesty, confidentiality, quality, fairness, and professionalism.
Technical writing is communication written for business and industry that focuses on products, services, manufacturing, marketing, managing, delivering, and using them. It includes memos, letters, reports, proposals, brochures, newsletters, fliers, resumes, and user manuals. Technical writing streamlines activities, provides documentation, keeps people informed, helps with decision making, and generates income. A 2000 study found U.S. workers send an average of 206 messages per day and spend nearly a third of their time writing. Principles of technical writing include legality, honesty, confidentiality, quality, fairness, and professionalism.
Technical writing is communication written for business and industry that focuses on products, services, manufacturing, marketing, managing, delivering, and using them. It includes memos, letters, reports, proposals, brochures, newsletters, fliers, resumes, and user manuals. Technical writing streamlines activities, provides documentation, keeps people informed, helps with decision making, and generates income. A 2000 study found U.S. workers send an average of 206 messages per day and spend nearly a third of their time writing. Principles of technical writing include legality, honesty, confidentiality, quality, fairness, and professionalism.
about business and industry. TECHNICAL WRITING Communication written in corporate environment. TECHNICAL WRITING It focuses on products & services — how to manufacture them, market them, manage them, deliver them, and use them. KINDS a.Memorandums (memos) and electronic mail (e-mail) b. Letters c.Reports d. Proposals KINDS e. Brochures f.Newsletters g. Fliers h. Resumes (CV) l. User manuals IMPORTANCE a. Streamlines activities (min input, max output) b. Provides documentation of work (all stages) c. Keeps informed IMPORTANCE d. Helps in decision making e.Generates income (sales letters, brochures, and fliers) IMPORTANCE f. Keeps machinery working (user manuals) g. Gets a job (resumes) PITNEY BOWES STUDY 2000 “U.S. workers send and receive an average of 206 messages per day via various text, voice and hardcopy tools” PITNEY BOWES STUDY 2000 Most of the workers spend nearly one-third of their time writing. A few even spend up to 50 percent of their time writing. 7 C’s OF TECH WRITING Credibility (of the writer) Courtesy (it improves relationships) Clarity Correctness 7 C’s OF TECH WRITING Consistency Concreteness (facts and figures are specific, no vague statements) Conciseness PRINCIPLES 1. Legality 2. Honesty 3. Confidentiality 4. Quality 5. Fairness 6. Professionalism PRINCIPLES Legality a. The communication is according to the laws and regulations governing organisation / profession (Terms and conditions) PRINCIPLES b. These are consistent. c. According to laws of land and international laws. d. Lawful command given to right person by right man. PRINCIPLES Honesty a. Communication is truthful and accurate b.Wholesome (Clear, concise and coherent. Nothing is hidden) PRINCIPLES Honesty c. Originality and creativity (no borrowing of ideas) d. Acknowledgement to those whose ideas have been used PRINCIPLES Confidentiality. Disclose info: a. Only to concerned people b. To others with consent of concerned people c. When legally required to do so PRINCIPLES Quality a. Be realistic b. Deliberate before communication c. Discuss before finalizing PRINCIPLES Fairness. Give due respect to: a. Interest of others b. Cultural variety of others (religion) c. Obtain approval of concerned people in case of conflict of interest PRINCIPLES Professionalism a. Evaluate communication of others positively, constructively and tactfully. b. Ask others to evaluate your communication PRINCIPLES c Improve own communication through deliberate effort d. Assist communication of others through advice and supervision e. Base communication on your integrity