7cs Tech Writng

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TECHNICAL WRITING

Communication written for and


about business and industry.
TECHNICAL WRITING
Communication written in corporate
environment.
TECHNICAL WRITING
It focuses on products & services —
how to manufacture them, market
them, manage them, deliver them,
and use them.
KINDS
a.Memorandums (memos) and
electronic mail (e-mail)
b. Letters
c.Reports
d. Proposals
KINDS
e. Brochures
f.Newsletters
g. Fliers
h. Resumes (CV)
l. User manuals
IMPORTANCE
a. Streamlines activities (min input,
max output)
b. Provides documentation of work
(all stages)
c. Keeps informed
IMPORTANCE
d. Helps in decision making
e.Generates income (sales letters,
brochures, and fliers)
IMPORTANCE
f. Keeps machinery working (user
manuals)
g. Gets a job (resumes)
PITNEY BOWES STUDY
2000
“U.S. workers send and receive an
average of 206 messages per day
via various text, voice and
hardcopy tools”
PITNEY BOWES STUDY
2000
Most of the workers spend nearly
one-third of their time writing. A
few even spend up to 50 percent of
their time writing.
7 C’s OF TECH WRITING
 Credibility (of the writer)
 Courtesy (it improves
relationships)
 Clarity
 Correctness
7 C’s OF TECH WRITING
 Consistency
 Concreteness (facts and figures
are specific, no vague statements)
 Conciseness
PRINCIPLES
1. Legality
2. Honesty
3. Confidentiality
4. Quality
5. Fairness
6. Professionalism
PRINCIPLES
Legality
a. The communication is according
to the laws and regulations
governing organisation / profession
(Terms and conditions)
PRINCIPLES
b. These are consistent.
c. According to laws of land and
international laws.
d. Lawful command given to right
person by right man.
PRINCIPLES
Honesty
a. Communication is truthful and
accurate
b.Wholesome (Clear, concise and
coherent. Nothing is hidden)
PRINCIPLES
Honesty
c. Originality and creativity (no
borrowing of ideas)
d. Acknowledgement to those
whose ideas have been used
PRINCIPLES
Confidentiality. Disclose info:
a. Only to concerned people
b. To others with consent of
concerned people
c. When legally required to do so
PRINCIPLES
Quality
a. Be realistic
b. Deliberate before communication
c. Discuss before finalizing
PRINCIPLES
Fairness. Give due respect to:
a. Interest of others
b. Cultural variety of others (religion)
c. Obtain approval of concerned people
in case of conflict of interest
PRINCIPLES
Professionalism
a. Evaluate communication of
others positively, constructively
and tactfully.
b. Ask others to evaluate your
communication
PRINCIPLES
c Improve own communication
through deliberate effort
d. Assist communication of others
through advice and supervision
e. Base communication on your
integrity

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