Key Features and Benefits of the

3CX PBX for Windows Server

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Agenda
 Why the Windows Platform?
 Flexibility and Scalability
 Web-based Localized Administration
 VOIP Service Providers & VOIP Gateways
 Call Queues and Ring Groups
 The Digital Receptionist
 Exchange 2007 Unified Messaging Support
 Windows Call Assistant
 What’s Coming in the next Version?

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Why Windows?
 Reduce barriers to entry, is relatively easy to manage and support
 Short learning curve when compared with other operating systems
 Build on additional opportunities with new and existing customers
 The 3CX development and management teams history is in Windows
development
 There are very few Windows based IP PBX’s, making this market very
attractive
 The ease in which Windows based applications can be extended and
integrated with other solutions

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Flexibility & Scalability
 3CX supports virtually all SIP compatible hardware, so there is no
locking into a specific manufacturer or vendor
 Additional lines can be easily added to the system by adding a VOIP
Service Provider account or VOIP Gateway
 Extensions can be added by virtue of a simple wizard, making it very
easy to extend the system to support additional users
 The default system voice prompts can be copied and modified to suit
the specific needs of any organization
 Office hours can be set to allow the system to respond differently
when the office is open or closed, this feature can be implemented at
virtually every level of the 3CX server

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Administration Console

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Left Menu Navigation

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Server Status Log

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VOIP Service Providers
 VOIP Service Providers allow you to outsource
your telephone lines and/or DID numbers
 They also offer low cost national and international
calls for easy implementation of customer support
numbers
 3CX has been tested with a number of providers,
for the current list, please see:
http://www.3cx.com/support/voip-providers.html

Note: Call quality, when using a VOIP Service Provider, is dependent

on a high bandwidth, stable Internet connection.

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VOIP Gateways
 VOIP gateways aka FXO gateways convert
PSTN telephone lines to the SIP protocol
 Each line on a VOIP Gateway is a virtual SIP
extension in the 3CX system
 The gateway is a separate network device and
can be located virtually anywhere on the
network, either locally or remote
 A list of 3CX tested gateways can be found at:
http://www.3cx.com/support/voip-gateways.html

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Direct Inward Dialing (DID)

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Line Management

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Call Queues (Ent)

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Call Queue Options

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Ring Groups (SBE, Pro, Ent)

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Digital Receptionist

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Exchange 2007 UMS (Ent)
 3CX has the ability to tie into the Unified
Messaging Services of Exchange 2007
 3CX voicemail is rerouted to Exchange
 Individual 3CX Digital Receptionists can be
optionally rerouted to Exchange Auto Attendants
 A complete step-by-step guide can be found at:
http://www.3cx.com/support/exchange-server-2007.html

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Exchange Integration Benefits
1. The use of the Exchange Unified Messaging System voice
prompts and their associated voice response features
2. Supports directory assistance by spelling the name of the party
you wish to connect with
3. Has the ability to read email to you via your telephone
4. Allows a user to record a reply to an email in their inbox
5. Voicemail configuration can be accomplished via OWA or
Outlook
6. The user can invoke the playing of voicemail on any telephone
via Outlook
7. Email notification of missed calls
8. In version 4 of 3CX, the user will be able to initiate phone calls
to telephone numbers in their ontact list from both OWA and
Outlook

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Outlook 2007

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Outlook Web Access

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Windows Call Assistant
 Increase mobility and
productivity:
 Easily transfer calls
 Indicate presence
 Works with
 Soft phone
 Hardware SIP phone

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Version 4
 Secure Branch Office and VOIP Client connections via
integrated VPN

 T38 fax functionality – receive faxes as PDF files and route

them to an email address, also integrate with Microsoft Fax via
the VOIP Gateway and 3CX.
 New 3CX VOIP client with integrated soft phone, speed dial
and call intercept.
 Call Parking

 SIP ID forking to allow two SIP phones to have same extension

number and ring simultaneously
 TAPI driver to allow calls to be placed from Outlook

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Version 4 (cont)
 Easy to use HTTP API to allow calls to be placed
from virtually any application, including web based
applications like VisNetic MailFlow and Sales Force
 Improved inbound and outbound Dialing Plans

 Overall system performance enhancements to

support for more simultaneous calls, users and call
queues

 Firewall test utility to aid in 3CX firewall configuration

 Syslog messaging support for system logs to be

posted to a log management system

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Thank you
 Thank you for your attention to this
presentation!

 For questions, please don’t hesitate to

contact us at: reseller@deerfield.com

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a VNU company