Indicators for quality management:

• 1. Efficiency indicator
•
The efficiency indicator allows you to detect waste of resources, which
will reduce your productivity.
• Efficiency focuses on the process and reflects indirectly on the customers.
We can mention a few points that interfere with this indicator:
• Work hours per product produced
• Amount of money spent for the execution of a certain activity
• Number of hours a team’s work is interrupted or a machine is shutdown
• 2. Safety/Quality Indicator
• This indicator is critical in order to prevent damage to the customers'
health or physical integrity, for example.
• A simple way of measuring this is by performing inspections and
controls of the production, of the final products, of the raw materials,
and also of the critical points of the operation’s control, through
checklists and analyses.
• It’s important to check that the safety measures and requirements of
national and international certifications and standards are being met
in your product.
• 3. Efficiency indicator
• Efficiency measures the level to which results are achieved, i.e. focus is on the
accomplishment and not on the resources spent to reach such a result.
• Thus, efficiency indicators focus on the product and the result obtained, and are
directly related to customer satisfaction. This is precisely why they relate more to
issues, such as customer service, satisfaction, punctuality, reliability, etc.
• As an example of efficiency indicators, we have:
• Percentage of customer complaints;
• Product durability;
• Quick completion of a call;
• 4. Effectiveness Indicator

• Effectiveness is merely the combination of efficacy and efficiency. This indicator shows
the consequences of a product or service.
• Effectiveness indicators can measure whether the proposed objectives have been
achieved.
• In other words, an effective company performs processes that provide good results for
customers, with reduced costs and increased profitability. Effectiveness indicators
answer questions, such as:
• Is the service offered relevant to the customer?
• Has the project contributed to increase revenue?
• Does the project reduce employee mistakes.
5. Customer Service indicator
Among the quality indicators, the customer service indicator
will show whether your company is really delivering what it
promises when offering a certain product or service to
consumers.
A very important factor here is the need for the after-sales
process, to follow up with customers very closely.
You’ve probably heard that the best customer satisfaction index
is the word of mouth strategy, right? Well, monitoring the
customer service indicator is very important so you can know if
your brand has customers who will promote your company for
you.
• The role and responsibilities of a Quality nurse
• A quality nurse also trains, enforces and monitors the new changes
within the nurse team. Most importantly, healthcare guidelines and
codes are consistently followed by them. Quality nurses are well-
versed in patient care as well as hospital regulations.