LA JENNS HOTEL

& RESTO GRILL

PRESENTED BY:

MACBELLE T. ANTONIO
FREDELYN U. VELASCO
 LA JENNS HISTORY
Opened on September 2013 the building was not intended to be a hotel but
rather a showroom for the construction supply business of the owner
Engineer Bernard Pati and his wife Mrs. Jennifer Pati, however an idea to
convert the vacant floors to rooms suitable for accommodations soon came
into fruition and it was made into reality. The third and fourth floor was
made fourteen (14) rooms each with full amenities befitting a hotel which
can rival to those of metropolitan hotels, outfitted with contemporary
designs and floating a hotel bed the hotel soon became a one of the top
hotels in the municipality of Bantay. To further entice costumers the hotel
opened its rooftop Resto Bar and Grill, serving delectable dishes on an
open grill set up, the restaurant also has an acoustic live band to serenade
guest as they enjoy their delectable dishes.
 LA JENNS HISTORY
As the time progress and the demand for tourism and hospitality
establishment rise, the hotel responded and created a coffee shop
to cater coffee and pastry lovers and to the needs of students and
millennials alike. Consequently, the function hall was re-modeled to
accommodate more guest for any and all needs. And now to further
solidify the brand of La Jenns the company is in its way to construct
a new resort that will open its door and further engrave the legacy
the is La Jenns.
 Nature of the Hotel and Restaurant
The Design of the hotel is contemporary with
earth and wood tones with the rooms having
a modern Japanese Zen Design, the
restaurant however has an open ambiance
with 360 views of Bantay and vigan
restaurant offers a variety of dishes with
local and international flavor.
 Category
We are classified as a city Hotel (a hotel in
the center convenient for sightseeing, not
necessarily expensive with adequate
facilities.
 Services Offered

 Room Accommodation
 Restaurant
 Coffee shop
 Car rent
 Operation

 The hotel runs on a 24hour basis

restaurant and coffee shop opens at 6
am to 12 midnights.
 Concession
 The hotel offers the ff. concessions
Promo discount for seasonal rate
Discount for corporate staff
Senior and PWD discount
Complimentary Wi-Fi with full room amenities (shower and
dental kit, laundry bag and slippers, coffee and bottled water)
 The restaurant deals and discounts on occasions, type and
nature of event and seasonal promos.
 What are the issues, concerns and problems
encountered by staff and manager of the hotel in the
new normal?
In the new normal, hotel staff and manager face
several issues, concerns, and problems that are
unique to the changing circumstances and
requirements.
Here are some common challenges encountered
in the hotel industry:
 Health and safety measures
: Implementing and maintaining rigorous health and
safety protocols to protect both guests and staff is a
top priority. This includes ensuring regular
sanitization, enforcing social distancing, providing
personal protective equipment (PPE), and adhering
to local and international health guidelines.
Balancing these measures while maintaining a
positive guest experience can be challenging
 Fluctuating Demand and Revenue
The hotel industry has been significantly impacted by
the pandemic, leading to unpredicted and fluctuating
demand for accommodations. Reduced occupancy
rates and canceled bookings have resulted in
decreased revenue. Managing cash flow, maintaining
operational costs, and finding creative ways to attract
guest in a competitive market are ongoing concerns.
 Work Management

Managing a diverse workforce with varying level of

comfort, concerns, and availability and complex.
Staff scheduling, providing a necessary training on
new protocols and ensuring employee well-being
are key considerations. Additionally, addressing
storages or layoffs and maintaining employee
morale during uncertain times are crucial
challenges.
 Guest Expectation and Experience
Guest expectations have involved in the new normal.
Travelers priorities health and safety measures,
contactless services and flexible booking policies.
Providing a seamless and personalized guest
experience while complying new protocols and
limitation can be demanding. Adapting to new
technologies and finding innovative ways to meet
guest expectations are important considerations.
 Communication and Marketing
clear and effective communication with guests, staff
and stake holder is critical in navigating in the new
normal. Keeping everyone informed about changes
in policies, procedures and services is essential.
Adjusting marketing strategies to reach target
audiences, emphasizing safety measure and
promoting unique offering require a thoughtful
approach.
 Technology Integration

the technology has accelerated the adoption of

technology in the hotelindustry. From contactless
check-ins and mobile payment options to AI-
powered chatbots and guest service applications,
hotels need to invest in and integrate technology
seamlessly into their operations. Ensuring staff is
trained and comfortable using systems can be a
challenge.
 Evolving Regulations and Travel Restrictions

Travel restrictions. Quarantine requirements and

changing regulations pose on going challenges
for hotels. Staying updated with local, national
and international guidelines, adjusting operational
operational procedures accordingly, providing
necessary information to guests can be complex
in an ever changing landscape.
 Addressing the issues and concerns requires
flexibility, adaptability, and effective management
strategies. Collaborations between staff and
managers, ongoing training and development,
continuous monitoring of market trends. And
proactive communication is crucial for successfully
navigating the new normal in the hotel industry.
What are the intervention made in solving
issues, concerns and problems in new
normal?
 In the new normal, several interventions can be
implemented to address the issues, concerns and
problems faced hotels. These interventions aim to
adapt to changing circumstances, prioritize health
and safety, enhance, guest experience and ensure
operational sustainability. Here are some common
interventions:
 Enhance Health and Safety Measures
implementing comprehensive health and safety
protocols is crucial. This includes regular sanitation,
increase cleaning frequency, social distancing
measures, providing PPE for the staff and guests
and implementing contactless services. Clear
communications of these measures to guests and
staff is essential to instill confidence and
compliance.
 Staff Training and Empowerment:

Proving thorough training to staff on new protocols,

health and safety guidelines and technology and
system is vital. Staff should be empowered to
address guest concerns and deliver exceptional
service while adhering to new norms. Regular
communications, feedback session and recognition
of staff contributions can boost morale and ensure
consistent adherence to protocols.
 Flexible Booking Cancellation Policies

offering flexible booking and cancellation policies

can alleviate concerns and provide guests with
peace of mind. Flexible policies such as free
cancellations or rescheduling options
demonstrate understanding and empathy for
changing circumstances, ultimately attracting and
retaining guest.
 Technology integrations and innovations
: leveraging technologies is critical in the new normal.
Hotels can adopt contactless check-in/out processes,
mobile payment options and digital guest service
platforms. Embracing chatbots or AI-powered virtual
assistance can provide guest with quick and efficient
assistance. Investing in innovative solution can
streamline operations and enhance guest experience
while experience while reducing physical contact.
 Communication and Guest Engagement

Establishing clear and transparent communication

channels with guest is crucial. These includes
proactively and sharing updated information on
health and safety measures, travel, restriction and
local guidelines. Engaging with guest through
personalized emails, social media, and online
platforms can strengthen relationships and address
concerns directly.
 Collaboration and Industry Partnerships

Collaborating with local authorities, tourism boards,

and industry association can help hotels stay
informed about evolving regulations guidelines and
best practices. Sharing knowledge, experiences and
resources with other hotels can facilitate collective
problem-solving and adaptation to the new normal.
Market Differentiation and Creative Offerings

identifying unique selling points and adapting

offerings to meet changing guest preferences can
help hotels stand out. This can include promoting
outdoor spaces, wellness amenities, flexible work
spaces and customize experiences. Engaging in
local partnership, such as collaborations with
restaurants o attractions can create added value
for guests.
 Financial Planning Support

conducting a thorough financial analysis, adjusting

budgets and exploring support options can help
hotels navigate revenue challenges. Identifying
cost saving measures, exploring government
assistance programs and optimizing revenue
streams can contribute to operational
sustainability.
 These interventions require ongoing monitoring,
evaluation and adjustment to align with evolving
circumstances. Flexibility, agility and a guest
centric approach are key to successfully addressing
the issues, concerns and problem faced by hotels in
the new normal.