SATISFACTION SURVEY

RESULTS
-
JAPAN
2021

1 Monday, August 28, 202

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 JAPAN RESULTS RESPONSE RATE
27%
17 responses
76%
SATISFIED ALTAVIA: PERFORMANCE ASSESSMENT
100%
OVERALL
90%
SATISFACTION 80% NO

70% YES
18% 60%
24% NEVER
50%
6% NOT ALWAYS
40%
30% MOST OF THE
TIME
20%
53% ALWAYS
10%
0%

VERY SATISFIED
SATISFIED
AVERAGELY SATISFIED
UNSATISFIED
VERY UNSATISFIED
2 Monday, August 28, 202
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 FEEDBACK
INNOVATION &SUSTAINABILITY:
• The design comes straight from the PowerPoint I briefed. I need a better design or suggestions to make it better.

TIMELINE:
• Some order via online system had not realized on time. Is the online system still active or not?
• Many times, sending a request goes unnoticed

TIMELINE & COMMUNICATION:

• Most of the time, there is no trouble, but we wanted to have a strong reminder when information cannot be
confirmed, so we asked the other day to be alerted in the future.
• Warnings are not always given, and sometimes we have to confirm them.

QUALITY:
• It was a situation that could not be helped due to the corona vortex, but there were also times when the color of the
deliverables was not at a satisfactory level.

PRODUCT STANDARDIZATION:
• The online catalog is still difficult to find, I want to search by PO number or item name, but the different numbers
and names managed make it difficult to find.

3 Monday, August 28, 202

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 FEEDBACK

PRINT STUDIO:
• I don't know what a print studio is.
• Because it is difficult to use and is not currently used.
• I think it's not user friendly...

GENERAL:
• Thank you for everything
• Thank you very much for your kind attention.
• We wanted to ask for new printed materials such as assembly boxes, but they were too expensive to purchase. The
quality was good, but the price was double that of other companies and the speed of the proposal was slow
• In general, I think you have handled the situation well. Thank you very much.
• I need more design advice.
• expecting update of the online system
• Thank you very much for your quick response.

4 Monday, August 28, 202

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 THANK YOU

5 Monday, August 28, 202

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