1

GAUTAM BUDDHA UNIVERSITY

Project on

Consumer Protection Act 2019

Submitted To : Submitted By :
Mrs. Karishma Tamta Pushpender Kasana
BA.LLB ( 1ST year)
Section – B
227/ILB/065
 2

TABLE OF
CONTENT
Serial No. Topic Page No.
1 Introduction 4

2 Salient features 5- 6

3 Consumer rights 7- 8
4 Liability for defective 9- 10
products

5 Meadiation and dispute 11- 12

resolution

6 Case laws 13
7 Conclusion 14
8 References 15
 3

ACKNOWLEDGEMEN
T
I would like to express my special thanks of gratitude to my
teacher Mrs. Karishma Tamta , who gave me this golden
opportunity to do this wonderful assignment of consumer
protection on “ Consumer Protection Act 2019‘’ who also help
in completing my project . I came to know about so many new
things.
Secondly I would like to thank my friend who helps me to
complete this project in the limited frame

Date ; 6 may 2023

Place; Gautam Buddha University

Teacher’s Signature :
 4

INTRODUCTION

Consumer Protection Act 2019 is a

new law that aims to protect the rights
of consumers in India. This act provides
a comprehensive legal framework that
ensures that consumers are treated
fairly by businesses. In this presentation,
we will discuss the key features of this
important law.
 5

SALIENT FEATURES

The new act has several salient features

that protect consumer rights, such as the
establishment of a Central Consumer
Protection Authority to investigate
consumer complaints, the provision of
product liability for defective products,
and the introduction of mediation as a
way to resolve disputes.
 6

CONSUMER RIGHTS

The Consumer Protection Act 2019

outlines several rights that
consumers have, including the
right to be informed, the right to
choose, the right to be heard, the
right to seek redressal, and the
right to consumer education. These
rights ensure that consumers are
treated fairly and have the
necessary information to make
informed decisions.
 7

LIABILITY FOR
DEFECTIVE PRODUCTS

The Consumer Protection Act 2019

provides for product liability for
defective products that cause harm
to consumers. This means that
manufacturers and sellers can be
held liable for any harm caused by
their products. This provision aims
to ensure that businesses are held
accountable for the safety of their
products.
 8

MEDIATION AND DISPUTE

RESOLUTION

The new act introduces mediation as a

way to resolve disputes between
consumers and businesses. Mediation is a
process in which a neutral third party
helps the parties involved in a dispute
reach a mutually satisfactory solution.
This provision aims to make dispute
resolution faster and more cost-
effective.
 9

CONCLUSION

The Consumer Protection Act

2019 is an important law that
protects the rights of
consumers in India. Its
provisions ensure that
consumers are treated fairly
by businesses and have
access to effective dispute
resolution mechanisms. As
consumers, it is important to
be aware of our rights and to
use them to hold businesses
accountable.
 15

REFERENCE
S
Websites referred:
 Wikipedia

 Perplexity.ai

 Indiankanoon.org

 e Learn