Guest Handling in

The Tourism
Agent
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By : Eva, Terinda, and Siska.

 Greeting and
Opening
1. Good Morning/good afternoon/good evening, ladies and gentleman.
2. Welcome to...
3. First of all, let me introduce my self. My name is ... And you can call me ... for
short. I’ll be your tour guide today to accompany you in this trip.
4. (In the bus) Let me introduce you to the other tour guide ..., and our careful and
experienced driver, their name are .... And ..
5. Additional gretings, like : i hope you enjoy the visit today, and so we shall
continue our trip, now!
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 Main Guiding
Information
1. Ladies and gentleman, let me inform you to about the tour
programe/the place we’re visiting right now.
2. We are now in ... The place is ...
3. Ladies and gentleman, please follow me to the ..., and i will give you
more detailed information about ...
4. Let’s get back/rewind a bit to the history of ...
5. If you have any question, dont be hesitate, you can directly ask to
me about it.
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 Pointer
s
1. In front of you is ...
2. On you left/right, you will see ...
3. Up ahead, there is/are ...
4. As we turn the corner here, you will see ...
5. In the distance ...
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 Closing
1. Ladies and gentleman, thats all my information about ..., and if you
have no further questions, I believe this is the end of our trip with me
in ...
2. I really hope you all enjoy .../enjoy your visit today
3. I would like to say thank you for visiting Indonesa, specially
chosing ..., as one your place to visit in your trip today
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 Asking
1. Can/could youInformation
tell me...?
2. Do you know about...?
3. Do you happen to know...?
4. What’s special about this place?
5. I was wondering...
6. I’d like to know...
7. Can I have...
8. I’m interested in...
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 Dialogue
Example
Jihyo : Hello, my name is Jihyo. I’m your guide. I am going to help you to
explore Bali.
Suga : Sure.
Jihyo : Welcome to Denpasar. This is the heart of Bali.
Suga : What’s special about this place?
Jihyo : You will find many things here. You will find many Balinese
culinary places, famous tourist destinations, stunning
performances, and very complete public facilities here.
Suga : Is there a place to shop?
Jihyo : Of course. You can get many good items or souvenirs here.
Suga : What are the famous places to buy souvenirs in Bali?
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 Jihyo : Sukawati Art Market. You can buy local clothes, accessories and
souvenirs there.
Suga : Then, is there a place I can go to do photo hunting?
Jihyo : There are several places such as Sanur Beach, Upside Down World
Bali, Big Garden Corner, The Alleyway, and a resort in Sanur, Putri
Santrian Sanur.
Suga : Wow, that’s really cool. Can you take me to one of those places?
Jihyo : Of course. Actually there are some places, but I recommend you to try
the restaurants on the Sanur Beach. You can have dinner with a
beach view at night.
Suga : It looks interesting. How can I get there?
Jihyo : I’ll show you that because we’ll get through it later. You’ll see it on your
right in a 10 minutes.
.Suga : Okay. When are we going to start lunch?
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Jihyo : We will rest for about half a day and will meet again on the bus at 13.00.
 Thank you for your
attention!
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