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Dispute Resolution
Dispute Resolution
Resolutio
E
ZYRAH B. ROBIANES, RCIM
n
LEARNING
OBJECTIVES
At the end of the lesson, you must be able to:
RESOLUTION
DISPUTE
Resolution
Is a process of resolving a dispute or conflict
between different parties.
Three Basic Types
Arbitratio
Mediatio n Litigation
n
MEDIATION
is a process wherein the parties meet with a mutually
selected impartial and neutral person who assists them in
the negotiation of their differences.
ARBITRATION
Is a procedure in which a dispute is submitted, by
agreement of the parties, to one or more arbitrators
who make a binding decision on the dispute.