Banking Industry - Overview

Banking Industry
Includes system of financial institutions that help people store/use their money & system that lend money for
different purposes

Government Initiatives Breakup's of Banks in India

Market Size 9.83%

35.24% 17.21%

Deposits - 180.44 Lakh crore

Credit - 136.75 lakh crore

37.70%

CAGR Public sector Provate Sector Foreign Regional rural

Deposits - 10.2%
Credit - 18.1%
 3 C’s in Banking

Customers: This dimension focuses on the needs and wants of banking

customers. Banks need to understand what their customers are looking
for in terms of products and services, as well as how they prefer to
Customer Competitor interact with their banks.
Competitors: This dimension focuses on the other banks in the market.
Banks need to understand their competitors' strengths and weaknesses, as
well as their strategies.
Collaborator Collaborators: This dimension focuses on the other companies that
banks work with, such as financial technology (fintech) companies,
regulators, and other financial institutions. Banks need to build
relationships with these collaborators in order to succeed.

The 3 C's can be used to analyze the banking industry at a macro level, such as the overall trends in the industry, or at a micro level, such as the
strategies of a particular bank
Customers
• Needs & Wants : A bank which can be
trusted upon simultaneously providing
varies services to its customers
• Change in needs & wants : Customers
are increasingly using digital channels to
bank, such as mobile apps and online
banking
• Pain Points : Complicated & outdated
process, Lack of transparency, data
breaches, lack of customized services
• Improving customer experience :
Simplify and Digitize process, be more
transparent and protect data along with
providing services basis one’s need
3 C’s in Banking
Competitor
• Major Banks : HDFC Bank, SBI, Ban Of
Baroda, Axis Bank, ICICI, Kotak Mahindra
Bank
• Strengths : Brand Reputation & trust of
traditional banks is high, access to vast
amount of financial resources, huge
customer base, regulations to be
protected from financial crisis
• Weakness: Lack of innovation, Security
issues, complicated regulations,
competition from new entrants
• Lack of innovation: Banks with their
hierarchy can be slow to innovate which
can be a hindrance against new age
fintech's
Collaborators
• RBI: Reserve Bank of India is a regulator
with whim banks are in constant contact
to ensure that they are complying with
regulations
• Tech Providers: Partner with tech
providers to develop new products and
services
• Govt. agencies: Ministry of Finance , can
collaborate with banks to promote
financial ability and economic growth
• Other financial institutions: Collab with
insurance or investment bank to expand
product offering to its customer
Thank You