FRONT OFFICE

DEPARTMENT
 INTRODUCTION

FUNCTION

SECTION

SUNDRY SERVICES
CONTENTS
COORDINATING DEPARTMENT

THANK YOU
 Introduction

• Front office is the most visible segment of an hotel industry.

• It is located right at the entrance of the hotel buildin g with in the high traffic
lobby area.
• It is regarded as the nerve centre of an hotel.
• Front office Is a first and last meeting point
 Function Of F.O.D
• Deal with room reservation request and block the room for clients.
• Check-in the guest and prepare their arrival and depature list.
• Receive the guest and help them to complete registration formalities.
• Settle account of the departing guests.
• Deal with mail,message and paging of the guest.
• Handle and control guest room keys.
 Section within front office operation

The function of front office sections are explained under the following headings:
1. Lobby
2. Uniform Service And Bell Desk
3. Reservation
4. Registration/Reception
5. Information
6. Front Office Cashier
7. Telephone Operator
8. Business Center
 LOBBY
• Lobby is an area located inside the entrance of a hotel
building with sitting arrangements.
• Lobby is also known as “foyer”.
• Lobby offers uniform services such as bell
attendant,hall porter and concierge
Enter title
UNIFORM SERVICE AND BELL
DESK
Uniform Service is a unit of front office department located within the lobby
area which provides most personalized guest service.
The function of Uniform and bell desk service are as follows:
1. To receive and welcome guest and escort them to reception.
2. To secure and carry luggage and baggage of guest.
3. To handle valet parking service for guest vehicles.
RESERVATION
Reservation is the primary section and regarded as the hub of the front office department in
the hotel.
The main function of this section are as follows:
1. Handle all the reservation request politely and without delay.
2. Process and confirm reservation request.
3. Forecast future room reservation status/
REGISTRATION/
RECEPTION
Registration is responsible for the warm reception of the guest and assigning room after
completing the registration formalities.
The function of the section are as follows:
1. Warmly receive all the arriving guest with politeness.
2. Complete registration formalities and perform guest checking.
3. Perform pre-registration formalities for groups,VIPs and CIPs.
 INFORMATION

Function of this section are as follows:

1. Handle and control room keys and issue arrival and departure errand card.

2. Page the guest through the channel of bell desk.

3. Handle and record guest mails and messsages through the channel of bell desk.
 Front office cashier

Function of front office cashiers are:

1. To secure payment from the guest on arrival.
2. To manage safety deposit locker.
3. To settle the guest account upon the check out.
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Business Centre
1. Business Centre is becoming popular and very necessary in the commercial trade
of the hotel industries.
2. Therefore large and medium size hotel have bussiness centre located in the visible
part of the business lobby.
3. The arrangement of meeting rooms/halls is also one of the major functions of
bussiness centre.
4. It contains laptop,internet connected with mails,computer etc/
5.
THANKS