MYJTI TOOL

Global Business Services

© JTI Confidential
#VISIONREADY 1
 About Us
Agenda
GBS Manila Leadership Structure
​GBS Purchasing Operations Team
​GIP Bangladesh Team Introduction
​Service Delivery Operational Hours and Calendar
​Purchase to Pay Process Flow
​Scope of Work
​MyJTI – Your Primary Interface with GBS
​MyJTI QRG
M
​ yJTI Forms
​Test Your Knowledge
​Q and A

2
Becoming a strategic partner of choice for all our customers and an
employer of choice for GBS talent, by building an agile #OneTeam mindset
that delivers quality solutions and fuels markets to focus on driving
consumer and commercial value.

To create business value by understanding our customers’ needs and

exceeding their expectations through simplified, innovative, and
customer-centric processes.

GLOBAL BUSINESS SERVICES

Benefits of GBS: What we are aiming to achieve

Enhances focus on Customer experience

Accelerates task handling

Generates efficiency gains from standardization and simplification

GBS
Measurable processes for increased transparency and productivity
BENEFITS

Markets freed to focus on consumer and commercial excellence

Creates a scalable solution for future growth

Attracts, develops and nurtures talent to drive knowledge &

innovation
© JTI 4
 GBS Geographic Footprint: global coverage from 3 locations to 57 clusters/markets

St. Petersburg
Warsaw
High-level split *

Manila

APAC & Americas

Manila

St.Petersburg

Eastern
Europe,
MENEAT
Warsaw

Western Europe,
MENEAT, HQ, WWDF

* Markets can be served by multiple

locations

© JTI 5
 About Us
Agenda
GBS Manila Leadership Structure
​GBS Purchasing Operations Team
​GIP Bangladesh Team Introduction
​Service Delivery Operational Hours and Calendar
​Purchase to Pay Process Flow
​Scope of Work
​MyJTI – Your Primary Interface with GBS
​MyJTI QRG
M
​ yJTI Forms
​Test Your Knowledge
​Q and A

6
GBS Procure to Pay Service Delivery Team

Restie Ramirez
Procure to Pay SDD

Riza Sandoval Rodel Reyes Nomar Sarmiento Jam Hidalgo Mae Basco Carla Roncales
Purchasing Operations Commercial Payments & Accounts Payable Accounts Payable Global Travel and Expense PTP Functional
CPM Master Data Team CPM CPM CPM CPM Deployment Lead
AMERICAS P2P & O2C MASTER DATA JTI SA
APAC, AMERICAS

7 APAC – TW | KR APAC – PH | MY | TH | VN PH
 About Us
Agenda
GBS Manila Leadership Structure
​GBS Purchasing Operations Team
​GIP Bangladesh Team Introduction
​Service Delivery Operational Hours and Calendar
​Purchase to Pay Process Flow
​Scope of Work
​MyJTI – Your Primary Interface with GBS
​MyJTI QRG
M
​ yJTI Forms
​Test Your Knowledge
​Q and A

8
GBS Purchasing Operations Team

PURCHASING CPM
RIZA SANDOVAL

PURCHASING TEAM LEAD

HENSON ADAM OCA

PURCHASING EXPERT PURCHASING EXPERT PURCHASING EXPERT

ROLANDO SORIANO CAI CLEOFE CRIS HINGADA
JR.

PURCHASING PURCHASING PURCHASING PURCHASING PURCHASING PURCHASING PURCHASING PURCHASING

SPECIALIST SPECIALIST
KRIZETTE SPECIALIST SPECIALIST SPECIALIST SPECIALIST SPECIALIST SPECIALIST
MARTHA MALALUAN AIRA CALUZA LORIE LOR MICHAEL WARREN JAYSON JONNICK TAMANG XENIA JEVA
VALDERAMA
MERCADO SY

PURCHASINGS PURCHASING PURCHASING PURCHASING PURCHASING PURCHASING PURCHASING

SPECIALIST SPECIALIST SPECIALIST SPECIALIST SPECIALIST SPECIALIST
BEN PELAYO JEIMEN ABAD PAUL JONH BIADO PATRICIA
SPECIALIST
RIZZA SABANDAL HAZEL LYNN TAN LEANDER
RONCAL LINGA

9 PH, TH, MY, SG, VN, APAC, ID, BD KR, TW, HK/CN-JT, US CA
 GBS Purchasing
Bangladesh Team

10
 About Us
Agenda
GBS Manila Leadership Structure
​GBS Purchasing Operations Team
​GIP Bangladesh Team Introduction
​Service Delivery Operational Hours and Calendar
​Purchase to Pay Process Flow
​Scope of Work
​MyJTI – Your Primary Interface with GBS
​MyJTI QRG
M
​ yJTI Forms
​Test Your Knowledge
​Q and A

11
 GIP
BANGLADES
HTEAM
9/5/23
 About Us
Agenda
GBS Manila Leadership Structure
​GBS Purchasing Operations Team
​GIP Bangladesh Team Introduction
​Service Delivery Operational Hours and Calendar
​Purchase to Pay Process Flow
​Scope of Work
​MyJTI – Your Primary Interface with GBS
​MyJTI QRG
M
​ yJTI Forms
​Test Your Knowledge
​Q and A

13
GBS Manila Service Delivery Operational Hours and Calendar
PUBLIC HOLIDAY
January 01 Fe b r u a r y 02 Ma r ch 03
Sun Mon Tue Wed Thu Fri Sat Sun Mon Tue Wed Thu Fri Sat Sun Mon Tue Wed Thu Fri Sat

1 2 3 4 5 6 7 1 2 3 4 1 2 3 4

GBS Standard Operational Hours: 8

15 16
9 10

17
11

18
12

19
13

20
14

21
5

12
6

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14
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15
9

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10

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11

18
5

12
6

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7

14
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9

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11

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• GBS MNL: 22 23 24 25 26 27 28 19 20 21 22 23 24 25 19 20 21 22 23 24 25

• Monday-Friday - 09:00-18:00 29 30 31 26 27 28 26 27 28 29 30 31

• MNL is 2 hours ahead of Ap r il 04 Ma y 05 June 06

Bangladesh local time. Sun Mon Tue Wed Thu Fri Sat Sun Mon Tue Wed Thu Fri Sat Sun Mon Tue Wed Thu Fri Sat

1 1 2 3 4 5 6 1 2 3

2 3 4 5 6 7 8 7 8 9 10 11 12 13 4 5 6 7 8 9 10

• BD: 7:00 - 16:00 9 10 11 12 13 14 15 14 15 16 17 18 19 20 11 12 13 14 15 16 17

16 17 18 19 20 21 22 21 22 23 24 25 26 27 18 19 20 21 22 23 24

2023 23 24 25 26 27 28 29 28 29 30 31 25 26 27 28 29 30

30

J u ly 07 Au g u s t 08 Se p t e m b e r 09
Sun Mon Tue Wed Thu Fri Sat Sun Mon Tue Wed Thu Fri Sat Sun Mon Tue Wed Thu Fri Sat

1 1 2 3 4 5 1 2

2 3 4 5 6 7 8 6 7 8 9 10 11 12 3 4 5 6 7 8 9

GBS Calendar 9

16
10

17
11

18
12

19
13

20
14

21
15

22
13

20
14

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26
10

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20
14

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16

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• Calendar of holidays and non-working 23 24 25 26 27 28 29 27 28 29 30 31 24 25 26 27 28 29 30

days according to GBS delivery

30 31

location (Philippines) Octobe r 10 N o ve m b e r 11 D e ce m be r 12

Sun Mon Tue Wed Thu Fri Sat Sun Mon Tue Wed Thu Fri Sat Sun Mon Tue Wed Thu Fri Sat

1 2 3 4 5 6 7 1 2 3 4 1 2

8 9 10 11 12 13 14 5 6 7 8 9 10 11 3 4 5 6 7 8 9

Full/Partial support during PH holiday

15 16 17 18 19 20 21 12 13 14 15 16 17 18 10 11 12 13 14 15 16

22 23 24 25 26 27 28 19 20 21 22 23 24 25 17 18 19 20 21 22 23

29 30 31 26 27 28 29 30 24 25 26 27 28 29 30

31

© JTI
 About Us
Agenda
GBS Manila Leadership Structure
​GBS Purchasing Operations Team
​GIP Bangladesh Team Introduction
​Service Delivery Operational Hours and Calendar
​Purchase to Pay Process Flow
​Scope of Work
​MyJTI – Your Primary Interface with GBS
​MyJTI QRG
M
​ yJTI Forms
​Test Your Knowledge
​Q and A

15
Purchase to Pay Process Flow
GIP
Business User
Vendor Selection
& Creation
Collaboration of GIP and
Business User in identifying
requirements /
specifications for selecting
the right vendor for every
spend.
The Vendor must be
maintained in SAP to
proceed with the PR
Creation.
© JTI
Business User
Purchase Requisition
(PR)
The Purchase Requisition is
the request to buy specific
Materials or Services on
behalf of JTI.
GBS MNL GBS MNL GBS MNL
Purchasing Business User Accounts Payable Commercial Payments
Purchase Order Goods Receipt Invoice Receipt Payment
(PO) (GR / MIGO) (IR)
The Purchase Order An acknowledgement of the Formal request for payment by
contains statements as to acceptance of goods and/or a vendor for goods and/or
the description of the services. This implies that the services delivered.
material or service required, payment can proceed because
quantity, price, payment, the conditions of the PO have
delivery terms and JTI’s been met.
standard terms & conditions
of purchase.
16
Purchase-to-Pay Process

PROCUREMENT PURCHASE-TO-PAY
(SOURCING – No SAP Involvement) (SAP TRANSACTIONAL ACTIVITIES)
Purchase
Identify
Sourcing
Negotiation & Requisitions /
Goods Invoicing &
Specifications Contracting Purchase Orders Receipts Payments

Collaboration of Business Function and GBS

Process Owner: GBS and P2P Competency Center

Applicable to spending under Applicable to all third-party payments /

Procurement Policy scope spending, including GIP exceptions

© JTI 17
S A P Tr a n s a c t i o n a l P u r c h a s i n g F l o w
At a Glance

COLLABORATIVE PROCESS BETWEEN GBS AND END USER

Purchase Invoice Receipts
Purchase Orders Goods Receipts
Requisitions and Payments
(PO) (GR)
(PR) (IR)

Responsible: End User Responsible: GBS Responsible: End User Responsible: GBS

Pre-requisite: Pre-requisite: Pre-requisites: Pre-requisite:

 Completed sourcing process  PR approved by budget  PO with available balances  PO with available balances
with GIP (if under owner  Partial or full delivery of goods  Compliant invoice document
Procurement Scope) / services, with on-hand Proof submitted by vendor or End
What is it? of Performance supporting User to GBS
What is it?  Document that acts as the document
 Formal request to budget commitment of JTI to pay the What is it?
owner for approval of vendor in exchange for What is it?  Invoice is a request for
spending needs delivery of goods / services  Confirmation in SAP payment from the supplier
informing the system that  GBS will post the invoice
 Summarizes the commercial  Commitment is limited to the goods are delivered and that prices and quantities into
terms and purchase volumes indicated prices and we can pay invoices that SAP.
agreed with the vendor quantities (coming from PR) matches the qty/price of  If the invoice matches
what was GR’d. qty/price values in the PO
 Assigns the budget to be  STRICTLY NO PO, NO and GR, it is paid.
used and business function DELIVERY OF GOODS OR
that owns the budget SERVICES

© JTI 18
 About Us
Agenda
GBS Manila Leadership Structure
​GBS Purchasing Operations Team
​GIP Bangladesh Team Introduction
​Service Delivery Operational Hours and Calendar
​Purchase to Pay Process Flow
​Scope of Work
​MyJTI – Your Primary Interface with GBS
​MyJTI QRG
M
​ yJTI Forms
​Test Your Knowledge
​Q and A

19
Global Indirect Procurement - Standard Service Catalogue & GBS scoping principles

​In scope for GBS ​Out of scope for GBS

​Purchasing tasks ​Procurement tasks
Purchasing tasks  Procurement strategy & planning
 Vendor data collection, checks & registration  Vendor sourcing, selection
 Validate free text PRs  Optimize costs and payment terms
 Convert PRs to POs (indirect)  Support contracting process
 Release and send POs   Vendor performance assessment and relationship
 Manage Capex/SP POs management
 Vendor communication  Approve FreeText PR above bidding threshold
when not involved
GBS  Other Purchasing & Master Data controls &
reporting  Record and report cost optimization initiatives
Purchasing  Owner of local catalogue and vendor base
 Purchasing related tools user training
Scope
 Cover Purchasing and Master Data audit

20
 GBS Purchasing Scope of Work (General/ Admin, Marketing, Freight, Spare Parts)

Vendor/ Material PO creation/ PO release Controls Communication

Master Data maintenance/ release

• 3RD Party Vendor Creation
& Maintenance
• MyShop Catalogue items
creation/ maintenance.
• Intercompany Extension /
Modification
• Purchase Order Creation and
modification (split of
responsibility by Purchase
Group).
• Transactional PO activities
including PO changes,
conditions, qty.
• Free Text PR/PO Validation.
• Purchase Order Transmission
and acknowledgement.
• PO approval- Workflow for
the release codes 12 -15
to be split in SAP tables by
entity/ purchasing group/
release code for every
entity before go-live.
• P2P-016  - Missing GR flag for
USD 5,000 and above​
​
• P2P-012 – PO after invoice​
​ SDG/ MyShop Catalogue/
• Vendor duplication check.​
• Info Path (IFRS16) for Lease
related activities.   ​
• Monthly Review of
Automatically Issued Purchase
Orders​
• GBS communicates with
Market via MyJTI
• GBS process transactions in
SAP based on MyJTI
request.
• Training for end users.
• Vendor Communication
• PO monitoring

• Follow up on Blocked Invoices

• Open PO Management Report

• Approval code 20 (Down-payment) –will stay on the Market (CFO/ CFO delegate)

• Approval code 16 (Payment Terms different from Contract or Vendor Master Data) – will stay on the Market (GIP Cluster Lead)  

21
Purchasing Org and Group in Scope

CoCode Plant PurchOrg PurgGrp PurchGrp description

1420 BDP3,  BDP4 BD01 W03 Maint/Repair/OPR

1420 BDP3,  BDP4 BD01 W06 Crop Input

BD01, BD03, BDA2,

1420 BD01 W12 General/Admin
BDP2, BDP3,  BDP4

BD01, BD03, BDA2, 

1420 BDP2,  BD01 W13 Maint/Repair/OPR
BDP3

1420 BD01,  BDA2 BD01 W16 Marketing

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 About Us
Agenda
GBS Manila Leadership Structure
​GBS Purchasing Operations Team
​GIP Bangladesh Team Introduction
​Service Delivery Operational Hours and Calendar
​Purchase to Pay Process Flow
​Scope of Work
​MyJTI – Your Primary Interface with GBS
​MyJTI QRG
M
​ yJTI Forms
​Test Your Knowledge
​Q and A

23
MyJTI – Your Primary Interface with GBS

About MyJTI How to access MyJTI

A single Service Management Tool is required to enable https://jtigbs.service-now.com/myjti
 A cultural shift towards a customer-centric mindset and solutions

 The delivery of services to markets, factories, functions & employees

 Communication & collaboration across the organization and with 3 rd parties

The employee experience is improved, and productivity is increased by

 A single user engagement layer (a “One-Stop Shop”)

 Providing faster and better service

 Leveraging a state-of-the-art technology

© JTI 24
 HOW CAN I GET ACCESS TO MYJTI?

VIA THE FOLLOWING LINK:

https://jtigbs.service-now.com/myjti

WHAT CAN I DO ON MyJTI? HOW CAN I REQUEST A SERVICE

I can follow up on my request status
I can edit/update a submitted request
I can consult knowledge articles
1 On the landing page, select a service request through
the search function bar, the Purchasing Service Catalog,
or by clicking on Catalog (top left).
2 Fill in the request form.

HOW DOES MYJTI BENEFIT ME? 3 Click Submit (top right).

Available on JTI mobile devices via your browser.
MyJTI is my primary interface to interact with GBS.
MyJTI is a single platform that seamlessly connects
me automatically with the GBS Purchasing Team.
MyJTI facilitates collaboration and interaction between
business users and GBS.
MyJTI saves time.
MyJTI simplifies ways of working.
Its easy-to-use functionality allows a better customer
experience.
Ⓒ JT International SA
 MyJTI : Additional Training Material Available for All Users

The GBS Training Portal is the repository for all training and support material related to GBS.

View and
download the
QRG

Download PDF
step-by-step
guides

Repeat the
eLearning course Practice steps with View and
as often as you simulations download the
like presentation

© JTI
 About Us
Agenda
GBS Manila Leadership Structure
​GBS Purchasing Operations Team
​GIP Bangladesh Team Introduction
​Service Delivery Operational Hours and Calendar
​Purchase to Pay Process Flow
​Scope of Work
​MyJTI – Your Primary Interface with GBS
​MyJTI QRG
M
​ yJTI Forms
​Test Your Knowledge
​Q and A

27
 MyJTI QRG
Purchase to Pay (P2P)

Service Catalogues
MyJTI provides services for all
workstreams.
Service request forms are contained in
workstream catalogues.
 MyJTI QRG
Purchase to Pay (P2P)

Regular Purchasing Requests Ad Hoc Purchasing Requests

• Vendor Creation /Extension / Modification / Deletion/ • PIR for local cigarette (SKU)
Block/ Unblock- *ATAI* • Urgent Purchase Order Creation
• MyShop Catalogue item Creation / Extension / • Purchase Order Transmission
Modification / Deletion • Resolve queries from Vendors and business users
• Purchase Order Amendment • Communication to Vendors
• Info path system update • Train end-users
 Find a Request Form

The catalogue initially displays the most popular forms.

To see more forms, expand the Categories menu.

Purchase to Pay defaults

but you can change the
catalogue here

All forms will be found in the

Categories menu for the
catalogue selected
Find a Request Form - shortcut

Begin typing a
description of a
requirement on the
welcome page

Suggested forms display

Select the required form
 Find a Request Form

Select a form either

from the menu or from
View Details on a tile

Click to select a
form either from
the menu or from
a tile
 MyJTI QRG
Raise a Request

Use drop-
Make service Attach
down fields or
requests to supporting
radio buttons
raise or documents, if
to select
change data required
information

You can only

submit forms
when the
mandatory
information
has been
entered

Fill in a
Request
request form
forms prompt
to give Complete all
you to enter
specific mandatory
information in
information to fields
the correct
support your
fields
requirement
 MyJTI QRG
Review Request Status

In the My Requests section, open requests are

The Status can change depending on what stage displayed.
your submitted request is: • To see all requests including completed, use
the My Requests on the Menu Bar (next to To-
• Approval pending dos)
• Work in progress
• Incomplete
• Suspended In the Actions section:
• Canceled • You can Cancel a request if it is awaiting
• Closed approval or not assigned status
• You can Copy a request when a similar service
is required as most of the relevant fields are
automatically populated
 About Us
Agenda
GBS Manila Leadership Structure
​GBS Purchasing Operations Team
​GIP Bangladesh Team Introduction
​Service Delivery Operational Hours and Calendar
​Purchase to Pay Process Flow
​Scope of Work
​MyJTI – Your Primary Interface with GBS
​MyJTI QRG
M
​ yJTI Forms
​Test Your Knowledge
​Q and A

35
 MyJTI Form
Purchase to Pay (P2P)

PR to Supplier Purchase Orders

• Urgent PO Creation
(Purchase Order ZSRM for NPS (OPEX), Logistics,
Engineering, Lease Contract
MyJTI Form
Purchase to Pay (P2P)
 MyJTI Form
Purchase to Pay (P2P)

Purchase Order Monitoring/Maintenance

• PO Amendment
(Purchase Order/ Purchase Order Lines Amendment or
Unblocking)
 MyJTI Form
Purchase to Pay (P2P)

PO Amendment: 1 PO
 MyJTI Form
Purchase to Pay (P2P)

PO Amendment: 1 PO
 MyJTI Form
Purchase to Pay (P2P)

PO Amendment: Several POs

*Download and Attach the

Template*
 MyJTI Form
Purchase to Pay (P2P)

General

• P2P Ask a Question

• Training Request
MyJTI Form
Purchase to Pay (P2P)
 MyJTI Tips
Purchase to Pay (P2P)

Tips:
• When searching for SAP vendor
number use “*” before the vendor
number

• Always check your mailbox for auto

email notification from MyJTI for the
update and progress of your request.
 MyJTI Contact
Purchase to Pay (P2P)

GBS Manila Purchasing:

MYJTI P2P Ask a Question Form

MNLJTIGBSM@jti.com

Global Indirect Procurement:

Rimskaya, Lesya
Lesya.Rimskaya@jti.com
Raising MyJTI Requests for Direct PO Changes / Deletions
Direct changes to the PO must be requested to GBS via MyJTI
1. Go to https://jtigbs.service-now.com/myjti (save as bookmark)
2. At the homepage, click the “PURCHASE TO PAY” tile.
3. Under the “Purchasing” Category, look for the “PO Amendment” request.
4. From here, fill up the form as needed based on the changes you require.

© JTI 46
 About Us
Agenda
GBS Manila Leadership Structure
​GBS Purchasing Operations Team
​GIP Bangladesh Team Introduction
​Service Delivery Operational Hours and Calendar
​Purchase to Pay Process Flow
​Scope of Work
​MyJTI – Your Primary Interface with GBS
​MyJTI QRG
M
​ yJTI Forms
​Test Your Knowledge
​Q and A

47
QUIZ

© JTI 48
QUIZ

Chris Hemsworth needs to a.) P2P Ask A Question

request a PO with invoicing
plan, what type of request
should he raise in MyJTI? b.) Urgent PO Creation

c.) PO amendment

© JTI 49
QUIZ

Chris Evans needs to add a line in a

particular PO. He should raise
MyJTI ticket via PO Amendment
Request.

TRUE FALSE

© JTI 50
QUIZ

Peter Parker received a notification a.) Approval Pending

that his ticket has been assigned to
a GBS Specialist, now he can see
that his ticket changed to________
status. b.) Suspend

c.) Work in Progress

© JTI 51
 About Us
Agenda
GBS Manila Leadership Structure
​GBS Purchasing Operations Team
​GIP Bangladesh Team Introduction
​Service Delivery Operational Hours and Calendar
​Purchase to Pay Process Flow
​Scope of Work
​MyJTI – Your Primary Interface with GBS
​MyJTI QRG
M
​ yJTI Forms
​Test Your Knowledge
​Q and A

52
 Questions & Answers

© JTI 53
GLOBAL BUSINESS SERVICES

T R A N S F O R M O P E R AT I O N S TO F U E L J T I ’ S G R O W T H

54