voiso.

com

VOISO: Contact
Center Made Easy

Viel Luyo
Sales Manager - Asia Pacific

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Meet Voiso
Voiso is an all-in-one multichannel
communication platform that allows you
to reach customers in over 160 countries in
just a few clicks.

Voiso takes care of infrastructure, connection

quality, numbers, and agents’ workload.

All you need to do is log in to our platform

and start making profit with your contact
center.
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All your contact center

needs in one platform
Call recording & Real-time Global numbers and Customer data
speech recognition dashboard porting protection
Quickly and precisely analyze calls Actionable insights to Numbers from anywhere in the world Multi-level security settings
improve performance

Cloud-Based IVR Omnichannel Outbound dialer API for integrations

Easily customize and build IVRs All customer interactions in a single place Accelerate sales with built-in tooling Ready-to-use or custom integrations
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VOISO is compliant
with the major regulatory
frameworks

International and local data

protection regulations: GDPR,

PCI DSS

Security standards: security

audits and IP restrictions, TLS

and SRTP encryption, regular

penetration tests

Voiso Overview 2023

REAL-TIME DASHBOARDS &
ADVANCED HISTORICAL REPORTING

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Metrics to analyze call activity

20+
Pre-built widgets to monitor workflow
and agents performance
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GLOBAL NUMBERS & PORTING

Take advantage of global coverage. Expand your

business in any market with access to national, local,
and toll-free numbers all over the world.

Be confident in your connection quality. Leverage

Voiso’s global interconnects and in-region data
centers for the highest quality calls.

Take your numbers with you. Port your existing

numbers into your Voiso account.

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CLOUD-BASED IVR

Quickly set up IVR. Easily add steps and triggers to a

call flow to build menus and create follow-up actions.

Manage queues effortlessly. Easily assign queues for

different teams and campaigns and instantly move
agents between queues on demand.

Build any call flow you need. Turn any menu or set of
actions into a call flow that can easily be reused for
overlapping use cases.

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Omnichannel capabilities out of the box

Voice
SMS
WhatsApp
Webchat
Facebook
Instagram
Telegram
Viber
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Meet our clients

Karma Group
How we helped: Regions:
Indonesia
AI Dialer and AI AMD Philippines
Australia
CRM Integration out of the box Singapore “100% of our bookings were
made by phone. With Voiso
Speech analytics for quality assurance
automation, we grew from 15
Results: agents based on Bali into a 100+
employees omnichannel contact
conversion rate center operating across continents.”
improved by 3,5x
David M Scheckter, Karma
Group COO
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Meet our clients

How we helped: Regions:

Provided local numbers in over Indonesia
130+ countries Singapore
Quality Calls Taiwan
Centralized platform USA
Cost effective traffic billing Philippines
“By switching to Voiso, AirPaz unified contact
New Zealand
center operations and performance analytics in
one system" Voiso's analytic capabilities and
Results: real-time dashboards finally gave us full
-Increased scalability visibility into our contact center operations..”
-4x Increased agent productivity
-2x Cost savings
Vanessa Xaviera, Head of Hotel
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Three simple steps to

go live in one day

1 2 3
Enroll and get We carry out contact center Go
free demo provisioning and onboarding live
(you have full access to a
dedicated boarding team)

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