TMC7

PROFESSIONAL DEVELOPMENT AND APPLIED

ETHICS
BSTM 2ND YR

ANNALEE JOY Y. MALLARE MBA-HRM

INSTRUCTOR
 Annalee Joy Y. Mallare MBA-HRM
HTM DEAN

BS Hospitality Management

University of San Jose Recoletos 2011
BS Hotel and Restaurant Management 2004
University of San Jose Recoletos

Master’s in Business Management-HRM

South Western University 2014

Certificate in Professional Education

Cebu Trade University 2011

Diploma in Special Education

Cebu Trade University 2011
 Job/work Experience

Philippine Airlines
2001-2002
Lounge Attendant

Rustans Commercial Corp.

2003-2004
Sales Associate

Bo’s Coffee Club

2004-2005
Barista Head
Awarded Barista of Month
Islands Souvenirs Inc.
Boutique Supervisor
2005-2006

Crown Regency Hotel and Towers

Housekeeping Supervisor
2007-2008

Mandaue City Integrated School

2008-2009
Cebu Eastern College
College Instructor
2012-2015
Awarded Top 1 College Instructor (100 years
Centennial Award)
July 2022-present (HTM DEAN)

Prulife UK
Licensed Financial Consultant
 Course Overview

This course describes the skills, knowledge and performance outcomes required
to develop the ability of students to become professionals in their field.

by understanding the ideas of improving one’s personality and ways on how
they are going to be valued in the business industry.

By means of presenting their ideas like company meetings, professional

networking, interviews and through proposals of services considering the
proper collaboration to their associates and portraying professional business
ethics.

It also teaches writing skills and emphasize in verbal communication and
preparation of plans that requires them to research career options and company
potentiality and stability to develop a strong and effective career pathway.
 Chapter 1 Introduction to personality

Definition of basics of personality

Nature of personality
Theories of personality
Psychoanalytic perspective
Humanistic perspective
Social cognitive perspective
Trait perspective
 Chapter 2 Technique in professional development stage 1

A. Communication Skills
Communication process
Communication in workplace
Communication barriers
 
B. Building self-esteem and self confidence
Importance of self Confidence and self esteem
Ways to develop self esteem
 Chapter 3 Technique in professional Development Stage II

Introduction to leadership
Leadership style
Group dynamics
Team building
  
Chapter 4 Technique in professional development stage III

A.Guest relation
B.Nature of Guest Relation
C. Guest relation skills
 Chapter 5 Technique in professional Development stage IV

A. Emotion and motives

Kinds of classifications of emotion
Controlling emotions for hospitality and tourism
professionals
 
B. Stress management
How to cope with stress
 Chapter 6 Projecting a positive social Image

Definition and importance of social image

Good grooming and proper hygiene
Grooming for men and women
Dressing for occasion
Proper way of introduction
Body language
 Chapter 7 performance appraisal and career path

Self Appraisal
Career planning Goals and process
Resume building
Self- introduction
The art of participating in group
discussion/modeling
Personal interview session/mock interview session
 Class requirements:

Grading System
30% Major exam
10% Attendance
20% quizzes
20% performance/Exercises
20% participation
Total 100%
 Assignment
Introduce yourself

Content- 40%
Creativity-30%
Presentation30%
Total 100%
 What is Personality Development?

Personality development is the development of the

organized pattern of behaviours and attitudes that makes
a person distinctive. Personality development occurs by
the ongoing interaction of temperament , character,
and environment.

Behavior-manner of behaving or conducting oneself. 

Attitude-manner, disposition, feeling, position, etc., with
position or posture of the body appropriate to or
expressive of an action, emotion,
Personality is what makes a person a unique person,
and it is recognizable soon after birth. A child's
personality has several components: temperament,
environment, and character.
Temperament is the set of genetically determined
traits that determine the child's approach to the
world and how the child learns about the world.
There are no genes that specify personality traits, but
some genes do control the development of the
nervous system, which in turn controls behavior.
A second component of personality comes from
adaptive patterns related to a child's specific
environment. Most psychologists agree that these
two factors—temperament and environment—
influence the development of a person's personality
the most. Temperament, with its dependence on
genetic factors, is sometimes referred to as "nature,"
while the environmental factors are called "nurture."
Finally, the third component of personality is
character—the set of emotional, cognitive, and
behavioural patterns learned from experience that
determines how a person thinks, feels, and behaves.
A person's character continues to evolve throughout
life, although much depends on inborn traits and
early experiences. Character is also dependent on a
person's moral development .
In 1956, psychiatrist Erik Erikson provided an insightful
description as to how personality develops based on his
extensive experience in psychotherapy with children and
adolescents from low, upper, and middle-class
backgrounds. According to Erikson, the socialization
process of an individual consists of eight phases, each one
accompanied by a "psychosocial crisis" that must be
solved if the person is to manage the next and subsequent
phases satisfactorily. The stages significantly influence
personality development, with five of them occurring
during infancy, childhood, and adolescence .
Infancy
During the first two years of life, an infant goes through the first
stage: Learning Basic Trust or Mistrust (Hope) . Well-nurtured and
loved, the infant develops trust and security and a basic optimism.
Badly handled, the infant becomes insecure and learns "basic
mistrust."
Toddlerhood
The second stage occurs during early childhood, between about 18
months to two years and three to four years of age. It deals
with Learning Autonomy or Shame (Will) . Well-parented, the child
emerges from this stage with self-confidence, elated with his or her
newly found control. The early part of this stage can also include
stormy tantrums , stubbornness, and negativism, depending on the
child's temperament.
Preschool
The third stage occurs during the "play age," or the later preschool years from
about three to entry into formal school. The developing child goes through Learning
Initiative or Guilt (Purpose) . The child learns to use imagination; to broaden skills
through active play and fantasy; to cooperate with others; and to lead as well as to
follow. If unsuccessful, the child becomes fearful, is unable to join groups, and
harbors guilty feelings. The child depends excessively on adults and is restricted both
in the development of play skills and in imagination.
School age
The fourth stage, Learning Industry or Inferiority (Competence) , occurs during
school age, up to and possibly including junior high school. The child learns to
master more formal skills:
relating with peers according to rules
progressing from free play to play that is structured by rules and requires teamwork
(team sports)
learning basic intellectual skills (reading, arithmetic)
Adolescence
The fifth stage, Learning Identity or Identity Diffusion
(Fidelity) , occurs during adolescence from age 13 or 14.
Maturity starts developing during this time; the young
person acquires self-certainty as opposed to self-doubt and
experiments with different constructive roles rather than
adopting a negative identity, such as delinquency. The well-
adjusted adolescent actually looks forward to achievement,
and, in later adolescence, clear sexual identity is
established. The adolescent seeks leadership (someone to
inspire him or her), and gradually develops a set of ideals to
live by.
KEY TERMS
Behavior —A stereotyped motor response to an internal or external stimulus.
Character —An individual's set of emotional, cognitive, and behavioral patterns learned and
accumulated over time.
Cognition —The act or process of knowing or perceiving.
Cognitive —The ability (or lack of) to think, learn, and memorize.
Gene —A building block of inheritance, which contains the instructions for the production of
a particular protein, and is made up of a molecular sequence found on a section of DNA. Each
gene is found on a precise location on a chromosome.
Identity —The condition of being the same with, or possessing, a character that is well
described, asserted, or defined.
Maturity —A state of full development or completed growth.
Personality —The organized pattern of behaviors and attitudes that makes a human being
distinctive. Personality is formed by the ongoing interaction of temperament, character, and
environment.
Socialization —The process by which new members of a social group are integrated in the
group.
 What is a Good Personality?

A good personality is relative, and every personality

has both good and bad traits. Below are a few qualities
widely accepted as good personality traits. 
Being honest and having an optimistic nature are
considered the most essential traits of having a
strong personality. 
Being determined and independent in every aspect
of life is crucial to a good personality. 
Being curious, loyal, courageous, and cheerful will
help you build your character. 
Personality Development
Personality development involves building capabilities,
nurturing your skills, and enhancing your talents. It is
undertaken by a person to create a unique personality.
It is equally important to work on your weaknesses to
transform them into your strengths. Weakness brings an
opportunity to grow and make yourself a better version of
yourself.
It is the journey of building a highly influenced character by
the experiences encountered by the person. 
Social, financial, and environmental factors significantly
influence personality development.  
 The Importance of Personality Development

You now know why and how a good personality is essential. Before we move on
to developing a good personality, let us discuss the importance of personality
development. 
Here are a few reasons why personality development is essential. 
Personality development allows you to discover your true potential and
capabilities. With a good personality, you will understand yourself better and
look at things with an open mind, helping you grow in your personal and
professional life. 
It helps you communicate precisely and put forward your views in the right
way.
Assist in building your own identity. Having a unique personality is
accompanied by several pros.
It empowers you to make well-thought and intelligent decisions.
Personality development helps build confidence, which is the most important
thing that will help any person win. 
 Top 10 Tips for Personality Development
Acceptance 

Accept what you are. Keep in mind that every single

person has their own unique characteristics. 
You are unique in your own way. You must
understand that you are incomparable, so you must
never compare yourself to anyone. 
Work towards making yourself a better version when
compared to how you were before, but do not try to
be someone else.
Start appreciating your qualities and working
towards making them stronger. 
1. Leave your Comfort Zone 
Personality development happens only when you are out
of the bubble that you grew up in. Accept reality and be
more outgoing to understand different cultures better. 
Try to understand various cultures and interact with
multiple people. This will help you build an opinion of
your own about everything that is happening around
you. 
Stop going by the shared beliefs people have about
things and have a justification for your opinion. 
2.Stay Enthusiastic
A few people light up the room the moment they enter,
right? Why is that so? 
Being enthusiastic gives out positive vibes, which keeps
the people and surroundings around you active and alive,
impacting your way of life. 
Be the one to initiate conversations; try to include
everyone in the room in your discussions.
This will help enhance your leadership skills while
teaching you the art of making everyone feel important.
As a good leader, that quality is critical. 
3. Be Happy
Do not be a permanent complainer. No one likes to
be associated with people who crib constantly. 
Learn to look for happiness in the small things
around you and be content with what you own. 
Staying happy helps in lifting your mood and, in
return, improves your productivity.
4. Appreciate Peers 
Never compare your success with others. Everyone
has their own success stories. Respect and celebrate
your peers’ achievements.
Appreciating and learning from their efforts and
hard work is the stepping stone to your success.
Never envy what others have achieved and avoid
saying phrases like “He got lucky,” “She doesn’t
deserve it,” etc. 
5.Improve your Body Language 
Body language is a form of Non-Verbal Communication
that involves the way you carry yourself, your posture,
walking style, body movements, dressing style, gestures,
etc. 
Studies have proved that an individual’s personality can
be understood by solely observing their actions. 
It is essential to portray confidence, empathy, and calm
through your body language. A few ways you can start
improving your body language are by walking straight
and talking confidently.
6.Evaluate Yourself
Being better than yesterday is crucial and the most
essential element of being successful.
Continually evaluate yourself, know where you were
before and where you are now, set targets, and work
towards them. 
Ask for constructive feedback from your well-wishers
and consider positive criticism as a door to
improvement and an opportunity to build a better
version of yourself.
7.Be Optimistic
Look at the future with a positive attitude. Being
optimistic will train your brain to expect success, and
you will unknowingly start working towards success. 
Being optimistic will help you handle failures better
and learn from them. Optimism teaches you to treat
setbacks as challenges and find solutions for them
rather than giving up.
 Radiate positivity; it will decrease your stress. 
8.Be Warm and Approachable 
A smile is the best outfit any person can ever wear. 
It makes you look approachable, and people will
prefer to associate with you. 
It is crucial to have a healthy social circle. It is
essential to build connections and improve your
personal and professional network. 
9.Get Rid of Negativity
Negativity can enter your life either from within yourself
or through negative and destructive influences around
you. Knowing when someone is negatively influencing
you and when to distance yourself from them is essential. 
Jealousy, Short-tempered, rudeness, and unfair
comparisons are a few examples of the traits you should
get rid of. 
Clean yourself by getting rid of negative emotions and
preparing yourself to achieve extraordinary things in the
future. 
10.Conclusion
A strong personality will take you places. From your high
school to your office meetings, people are going to be
influenced by your personality skills.
Having a promising personality is going to be beneficial in a
lot of places for you.
Even modern industry standards require your personality to
be bold, something for which Verzeo’s
Personality Development course could help.
This course is designed especially to help you build all the
personal skills you need to step into any professional venture.