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How UPS Manager Cut Turnover
How UPS Manager Cut Turnover
How UPS Manager Cut Turnover
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Problem Of UPS
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Jennifer Shroeger
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Planning
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Hiring process Lower hiring cost Structure Better work place Communication
Organizing
o o
Leading
o
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o
Result
Turnover reduced from 50% to 6% More stable workforce 20% reduction in lost workdays Packages delivered on wrong day or wrong time dropped from 4% to 1%
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jobs
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measure, explain and sometimes change the behavior of human and other animals
blends with psychology and sociology that focuses on peoples influence on one another.
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Psycholo gy
Learning Needs Motivation Job satisfaction Personality Emotions Perceptions Training Attitude Measurement Click to edit Master subtitle style Employee Selection
Individua
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Case Analysis
Case Facts Primary category of workers: Part time, college going Incentives by UPS: High pay, flexible work hours, full benefits, substantial financial aids for college Outcome: Attrition rate of over 50%
Pre intervention
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Hierarchy Of Needs
MOTIVATI ON
Intangibility
HIGHER ORDER
LOWER ORDER
HYGEI NE
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Case Analysis
Case facts
Supervisors learnt to take interest in workers [social need, self esteem need] Saturday classes for skill development and career planning discussion [social need] Improvement of lighting facilities in ware houses as well as up-gradation of breakrooms. [social need]
Analysis
every intervention by Schroeger was done to make the employees feel wanted and 4/21/12 valuable,
Question
What are the implications from this case to motivating part-time employees? Implications By 2002, the attrition rate has dropped to 6% from 50%.
-- People stay in an organization if they are wanted by it. This has to be demonstrated by the organizational intervention by 4/21/12
Responding To Globalization Increased Foreign Assignments Working With People With Different Cultures Managing Workforce Diversity
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Question What Facts That Support The Argument That OB Should Be Approached From A Contingency Perspective?
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Biographical Characteristics
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Intellectual Abilities
Ability capacity to perform the various task in a job
v
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Perceptual speed Visual similarities and differences quickly and accurately Inductive reasoning Deductive reasoning Spatial visualization Memory 4/21/12
Identify logical sequence of Market researcher a problem and solve it Ability to use logic Ability to imagine Retain and recall past experiences Supervisor Interior decorator salesperson
Physical Ability
The capacity to do tasks that demand stamina, dexterity ,strength and similar characteristics. There are nine basic physical abilities: Strength 1. Dynamic strength 2. Trunk strength 3. Static strength 4. Explosive strength . Flexibility 1. Extent Click to edit Master subtitle style 2. Dynamic . Other factors 1. Body coordination 2. Balance 3. Stamina
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OB Model
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Productivity Absenteeism Turn over Deviant Workplace Behavior Organization Citizenship Behavior Job Satisfaction
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Biographical Characteristics
What is Biographical Characteristics?
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o o o o
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In dollars and cents terms why did Jennifer Shroeger want to Click to edit Master subtitle style reduce turnover?
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Conclusion
She improved hiring, communication, the work place, and supervisor training. She was responsible of determining which managerial approach was likely to be most effective in achieving her cutting the turnover rate.
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