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  • Presentation 2-Communication SDBC I

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    Supriya Shrivastava
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    This document discusses communication and effective communication skills. It begins by defining communication as the process of exchanging information, ideas, thoughts and feelings through speech, signals, writing and behavior. It states that effective communication is a two-way process that includes understanding the psychology of the person you are interacting with. It then describes the main types of communication as verbal communication, which uses words, and nonverbal communication, which includes unspoken messages conveyed through appearance, body language, sounds, and more. The document provides tips for active listening and overcoming barriers to communication. It emphasizes that listening skills are important for success in business and life.

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    Communication

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    Presentation 2-Communication SDBC I (3)

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    This document discusses communication and effective communication skills. It begins by defining communication as the process of exchanging information, ideas, thoughts and feelings through speech, signals, writing and behavior. It states that effective communication is a two-way process that includes understanding the psychology of the person you are interacting with. It then describes the main types of communication as verbal communication, which uses words, and nonverbal communication, which includes unspoken messages conveyed through appearance, body language, sounds, and more. The document provides tips for active listening and overcoming barriers to communication. It emphasizes that listening skills are important for success in business and life.

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    © All Rights Reserved
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    1 views20 pages

    Presentation 2-Communication SDBC I

    Uploaded by

    Supriya Shrivastava
    This document discusses communication and effective communication skills. It begins by defining communication as the process of exchanging information, ideas, thoughts and feelings through speech, signals, writing and behavior. It states that effective communication is a two-way process that includes understanding the psychology of the person you are interacting with. It then describes the main types of communication as verbal communication, which uses words, and nonverbal communication, which includes unspoken messages conveyed through appearance, body language, sounds, and more. The document provides tips for active listening and overcoming barriers to communication. It emphasizes that listening skills are important for success in business and life.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
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    of 20

    SUSHILA DEVI BANSALCOLLEGE

    INDORE

    SCHOOL OF MANAGEMENT STUDIES


    MBA

    Presents
    COMMUNICATION
    A man is seldom better than his conversation !

    Dr Supriya Srivastava
    WHAT IS IT ?
    Process of exchanging –
    • Information
    • Ideas
    • Thoughts
    • Feelings
    • Emotions Through –
    • Speech
    • Signals
    • Writing
    • Behavior
    EFFECTIVE COMMUNICATION
    -is a two way process
    -it is important to know the psychology of the person you are
    interacting with.
    -it includes all the aspects of visual, auditory & kinaesthetic language
    to appeal to the listener .
    “Effective communication is the communication which produces
    intended or desired result”
    TYPES OF
    COMMUNICATION
     Verbal Communication
     Nonverbal Communication
    VERBAL
    COMMUNICATION
     It means communicating with words, written or spoken.
     Verbal communication consists of speaking, listening, writing and
    reading
    NONVERBAL
    COMMUNICATION

    • It includes all unwritten and unspoken messages, both intentional and


    unintentional.
    Appearance
    Speaker –clothing, hairstyle, neatness, use of cosmetics
    Surrounding – room size, lighting, decorations, furnishings
    Body Language
    facial expressions, gestures, postures
    Sounds
    Voice Tone, Volume, Speech rate
    • “The most important thing in communication is
    to hear what isn't being said.”
    …………..Peter F. Drucker
    7 % VERBAL (Conveyed through words)
    38 % VOCAL (intonation , pitch, pauses , etc)
    55 % NON VERBAL (body language)
    FORMS OF NON VERBAL
    COMMUNICATION

    • Facial expression
    • Body movement
    • Gestures
    • Eye contact
    • Voice
    • Touch
    THE 7CS OF EFFECTIVE
    COMMUNICATION
    • 1. Completeness
    • 2. Conciseness
    • 3. Consideration
    • 4. Clarity
    • 5. Concreteness
    • 6. Courtesy
    • 7. Correctness.
    Dr Supriya

    BARRIERS TO
    COMMUNICATION
    • Emotional barriers • Cultural barriers

    Dr Supriya
    Dr Supriya

    LISTENING SKILLS
    Listening skills are vital to your success in business -- and in life.
    “You learn when you listen”
    Harvey Mackay
    …businessman & author
    “Listening is a magnetic and strange thing, a creative
    force. We move towards people who listen to us. When
    we are listened to, it creates us, makes us unfold and
    expand."

    Karl A. Mennige
    TECHNIQUES OF ACTIVE
    LISTENING
    COMMUNICATION SECRETS
    • Connect with yourself
    • Speak with sincerity
    • Be consistent
    • Meet people halfway
    • Truly listen
    • Look beyond the words
    COMMUNICATION SECRETS
    • Show respect
    • Connect to identify
    • Know how to ask
    • Be genuine in your interest
    • Mind your unspoken language
    • Two way traffic only
    Thank you

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