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Sgi 2015 Cost Reduction On Warranty Rejection
Sgi 2015 Cost Reduction On Warranty Rejection
‘REDUCE COST ON
WARRANTY
REJECTION’
•LOGO
•“Time is gold and time is
limited
•MOTTO
•“The golden eye”
THEME SELECTION
Utility (water) <RM300
Utility (Electricity) <RM1500
Training <RM300
Travelling <RM250
Stationery and Printing <RM1k
Reduce warranty rejection >RM1K
30 15000.00
20 10000.00
Target: <10unit
10 5000.00
Target: <RM1K
0 0.00
JAN FEB MAC
LISTING THE CAUSES
MACHINE MAN
REDUCE ON
ELECTRICITY BILL
MATERIAL METHOD
LISTING THE CAUSES
MACHINE MANPOWER
MATERIAL METHOD
LISTING THE CAUSES
MANPOWE
MACHINE
R
System Overlooked
down of
No latest version task of
Overloaded
FRS work
No permanent PIC
No proper
training REDUCE
COST ON
WARRANTY
No manual SOP for REJECTION
Less communication
guideline
Insufficient Not followed SOP set by HQ
documents:
No monitoring
Pictures,TR,
approval email
MATERIAL METHOD
ROOT CAUSE ANALYSIS
COUNTERMEASURES
ROOT CAUSES WITHIN COUNTERMEASURES
AUTHORITY
40 15000
30
10000
20
Target: <10unit
5000
10
Target: <RM1K
0 0
JAN FEB MAC APR MAY JUN JULY AUG
WARRANTY PROCESS
FLOW NISSAN
NATIONWIDE
STANDARDIZATION
Assigning a new PIC