English for Professional

Purposes
What is Skill/English/ Professional/Communication?
English Skills: 4 skills
Professional Skills: Logical, practical, creative
charismatic leadership, motivating, energetic,
positive, team spirited , analytical
Communication Skills: effective expression and
ability to make understand others and to be
understood well.
English skills +Professional skills+
Communication Skills= Smart & Skilled Person

Interconnected
Importance/Objectives
To become a complete human being
To be a skilled and smart person
To improve personal skill: active interaction, attitude,
behavior, body language
To get a good job by giving a perfect interview
To achieve goal (promotion, incentive) in the job
How to develop communicative skill:
Ways:
 Knowing deeply about
a. communication,
b. its types, process,
c. barriers & its overcome
 Practicing practically
 Active participation
 Confidence
 Engaging your audience by
a. proper eye contact,
b. right gesture(Body language),
c. positive and constructive attitude(Posture) & tone
 Empathy (Right feelings or sympathy for a good
rapport)
 Active listener to give feedback
 Using right diction (word choice) with clear, correct
pronunciation and moderate speed
Communication in Details:
Definition:
interaction with others to express effectively or to
achieve a goal of personal/ organizational
Function of communication
 Emotional expression
Information & knowledge sharing
Motivating (employees)
Leading and directing
Controlling
Process of communication
1) Ideation-: creative process of forming ideas from
conception to implementations for conveying or
delineating new ideas to others through 3 stages like
i. Selection
ii. generation and
iii. development
Here idea is understood as a basic element of thought in
visual, concrete or abstract manner.
2. Message : bearing information
3. Encoding : using particular format or code, pictures,
written forms etc.
4. Channel: face to face, over phone, sms, at online
5. Decoding : attaching meaning to the information
and understanding it in the same perspective as
desired by the sender
6. Feedback: replying after proper understanding
Methods of commnucation:
I. Oral communication- verbal & Non-verbal
II. Written communication
Channels of communication
Channel capacity
Channel modifiability
Channel duplication
Channel speed
Channel feedback
Channel appropriateness
Communication network
Formal –vertical (upward, downward or both
direction), horizontal(Between groups in the same
status and hierarchy) & diagonal (mixed)
communication
informal
Barriers
Intrapersonal factors: individual factors like difference
in attitude & values, learning ability , level of
motivation, emotional stability (intelligence/quoitent-
EQ), pre experience
Interpersonal factors: factors of more than one-lack
of environment, trust
Organizational factors: stuctures, design, positions,
size of the group, heavy pressure
Technological factors: elements, modes of
communication, break of internet, sound system
problem
Overcoming the barriers
Making goals in advance
Right jargon and language
Ensuring trust
Using right channel
Emphasizing on listening
Providing fedback time to time