SCAN the QR Code

—Hardware consists of the

parts of the computer you
can touch
◦keyboard, mouse, monitor,
printer, drives, motherboard,
CPU and so on
—Software is simply a set
of instructions (a.k.a. a
program), it tells the
hardware what to do and
when to do it.
Pre-test
What Would Be our Lesson in ICT Today?

12
 “FORMS,
DOCUMENTS AND
CERTIFICATIONS
NEEDED IN
COMPUTER”

13
14
D0 Y0U Want to
Know What are
the answers?
SCAN Me
15
16
17
18
19
20
21
22
23
24
25
 Forms, Documentations
and Certifications
are important stuff in
Applying quality
standards for
both products and services.

26
Standard Operating
Procedures (SOP)
– is a set of step-by-
step instructions
compiled by an
organization to help
workers carry out
complex routine
operations.
Work
Order
- it is an authorization of
maintenance; repair or
operations work to
be completed. It can
manually or automatically
generate through a work
request.
 Work
Instructions
– these are the process
flows which give
guidance on and can
be more detailed.
Service
Manual
 -It is a handbook that
serves as a guide which
contains
instructions and
specifications for the
maintenance and repair
of a specific
material or equipment.
Operations
Manual
-It is the documentation
by which an
organization provides
guidance for members
and employees to
perform their functions
correctly and
reasonably efficiently.
CERTIFICATI
ON Quality
Certification
-is a general term that
is used for two
main things:
certifying the
knowledge of
individuals and
certifying a company's
system of quality
management.
Type approval
or certificate of
conformity
is granted to a product that meets
a
minimum set of regulatory,
technical and safety
requirements. Generally, type
approval is required before a
product is allowed to be sold in a
particular country,
so the requirements for a given
product will vary around the
world.
 Quality
Standards
– these are defined as documents
that provide requirements,
specifications, guidelines, or
characteristics that can be
used consistently to ensure
that materials, products,
processes, and services are fit for
their purpose.
 WHO USES
QUALITY
STANDARDS?
 Organizations turn to standards
for guidelines, definitions, and
procedures that
help them achieve objectives
such as:
 Satisfying their customers’ quality
requirements
  Ensuring their products and services are safe
  Complying with regulations
  Meeting environmental objectives
  Protecting products against climatic or other
adverse conditions
  Ensuring that internal processes are defined
INTERNATION
AL
STANDARDIZA
TION
ORGANIZATIO
ISO 9000 is defined as the international
standard that specifies requirements for a
quality management system (QMS).
Organizations use the standard to
demonstrate the ability to consistently
provide products and services that meet
customer and regulatory requirements. It
helps organizations ensure their customers
consistently receive high quality products
and services, which in turn brings many
benefits, including satisfied customers,
management, and
employees.
 ISO 14000 The
standards seek to provide
cost-effective tools that
make use of
best practices for organizing
and applying information
about environmental
management.
 ISO 26000 is defined as the
international standard developed to help
organizations effectively assess and
address social responsibilities that are
relevant and significant to their mission
and vision; operations and processes;
customers, employees, communities, and
other stakeholders; and environmental
impact.
 PS and ICC Marks The
Philippine Standard (PS)
Quality and/or Safety Mark
and
Import Commodity Clearance
(ICC)
Sticker serve as the consumers’ guide and
assurance that what they purchase are
certified quality and safety products
conforming to the relevant Philippine
National Standards (PNS). Products
covered
by the Bureau of Philippine Standards
(BPS) Mandatory Product Certification
Schemes, whether locally manufactured
or imported, are required to bear the PS
mark or ICC sticker before being
distributed in the Philippine Market
 Quality
Control (QC)
 It is a process by which entities
review the quality of all factors
involved in
production. ISO 9000 defines quality
control as "A part of quality
management
focused on fulfilling quality
requirements".
A system of maintaining standards in
manufactured products by testing a
sample of the output against the
specification.