INFORMATION SYSTEM

FOR COMMERCIAL BANK

OF CEYLON
INTRODUCTION TO COMMERCIAL BANK
Introduction

• Commercial Bank of Ceylon is a leading bank in Sri Lanka, founded in 1920 as Eastern Bank
and acquired by Barclays Bank in the 1930s and 1940s. In 1969, it was converted to Eastern
Bank of Ceylon and has a network of 268 branches and 800 ATMs.

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INTRODUCTION TO COMMERCIAL BANK
Vision and Mission

• Vision
To be the most technologically advanced, innovative and customer friendly financial services
organization in Sri Lanka, Poised for further expansion in South Asia

• Mission
Providing reliable, innovative, customer friendly financial services, utilizing cutting edge
technology and focusing continuously on productivity improvement whilst developing our staff and
acquiring necessary expertise to expand locally and regionally.

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FUNCTIONAL AREAS OF COMMERCIAL BANK OF
CEYLON PLC
Definition & Functionalities of Commercial Bank of Ceylon PLC

• Human Resource
• Information Technology
• Accounting & Finance
• Loan and investment management
• Financial statement
• Budgeting and planning

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DEFINITION & FUNCTIONALITIES OF
COMMERCIAL BANK OF CEYLON PLC
Human Resource

• The HR Department of a Commercial Bank of Ceylon PLC is responsible for managing a

competent workforce, selecting, inducting, training, motivating and evaluating personnel to plan,
organize, direct and control the company's human resources.
• Functions
Recruiting, Hiring & Retaining the qualified employees.
Manage compensation, Benefits and Employee relations.
HR reporting and analytics.
Design and implementation of employee training and development programs.

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DEFINITION & FUNCTIONALITIES OF
COMMERCIAL BANK OF CEYLON PLC
Information Technology

• The IT department in a Commercial Bank of Ceylon PLC is responsible for managing

technology systems and infrastructure to support the bank's day-to-day operations, including
customer-facing and internal systems.
• Functions
Risk Management and Compliance
To ensure that the bank's technology systems are secure and compliant with relevant
regulations and industry standards
Online banking
Providing technical support to bank employees and customers

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DEFINITION & FUNCTIONALITIES OF
COMMERCIAL BANK OF CEYLON PLC
Accounting & Finance

• Accounting and finance play a crucial role in the operations of the bank, ensuring that it manages
its financial resources effectively, meets regulatory requirements, and provides accurate financial
information to stakeholders.
• Functions
Accounting
Loan and investment management
Financial statement
Budgeting and planning

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INFORMATION NEEDS OF COMMERCIAL BANK OF
CEYLON PLC
• Human Resource Department
• Information Technology Department
• Accounting & Finance Department

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INFORMATION NEEDS OF COMMERCIAL BANK OF
CEYLON PLC
Human Resource Department

• HR departments need data on employee performance, attendance, benefits, and increments to

make informed decisions on hiring and retaining talent, health & safety, productivity, and
technology.

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INFORMATION NEEDS OF COMMERCIAL BANK OF
CEYLON PLC
Information Technology Department

• The information technology department of a bank requires access to up-to-date and secure
technology infrastructure and systems to manage and process financial transactions and customer
data efficiently. This includes maintaining a reliable network, implementing appropriate
cybersecurity measures, and regularly updating and maintaining hardware and software.
Additionally, the IT department may need to provide technical support to other departments and
ensure compliance with regulatory requirements.

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INFORMATION NEEDS OF COMMERCIAL BANK OF
CEYLON PLC
Accounting & Finance Department

• Financial statements and reports, data for budgeting and forecasting, reports on tax and
regulatory compliance, and other information are all needed by accounting and finance
departments. Information on audits and risk management, as well as loan and investment
portfolio data.

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AVAILABLE INFORMATION SYSTEM USED IN
COMMERCIAL BANK OF CEYLON PLC
Why use Information Systems for functional areas

• Computerized information systems are beneficial for efficient and accurate work, easy storage
and communication, and high safety.

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AVAILABLE INFORMATION SYSTEM USED IN
COMMERCIAL BANK OF CEYLON PLC
Human Resource Information System (HRIS)

• Commercial Bank uses information systems to manage human resource management activities,
such as personnel administration, salary administration, leave/absence recording, skill inventory,
medical history, performance appraisal, training and development, HR planning, recruitment,
career planning, negotiations, etc. The internet connection and social network account are
connected to the computer to make informed decisions.

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AVAILABLE INFORMATION SYSTEM USED IN
COMMERCIAL BANK OF CEYLON PLC
Database Management System (DBMS)

• Commercial Bank has customer databases that contain some customer data, including personal,
financial, tax, and other information that is frequently more sensitive.
• A database is a storage record that contains data about the clients and offsets transactions,
including Personal Identifiable Information, deposits, withdrawals, and transfers, in the context
of a Commercial Bank DBMS is a database management system that stores and manages
banking data electronically, allowing for improved workflow and banking operations.
• Every data point in a relational database is linked and can show the clarity of the information
that has been stored about a data subject.

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AVAILABLE INFORMATION SYSTEM USED IN
COMMERCIAL BANK OF CEYLON PLC
Accounting and Finance System

• Financial system stability is essential for financial institutions and markets to operate effectively
and efficiently, creating a favorable climate for depositors and investors.

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INFORMATION SYSTEMS AND ALTERNATIVE
SOLUTIONS TO BUSINESS PROBLEMS
Identified and explanation of commonly used Information systems in Commercial Bank of
Ceylon PLC

• Enterprise Resource Planning (ERP) Systems

• Customer Relationship Management (CRM) Systems
• Supply Chain Management (SCM) Systems
• Business Intelligence (BI) Systems

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IDENTIFIED AND EXPLANATION OF COMMONLY
USED INFORMATION SYSTEMS IN COMMERCIAL
BANK OF CEYLON PLC
Enterprise Resource Planning (ERP) Systems

• ERP systems are designed to integrate all aspects of a business, including finance, human
resources, supply chain management, and customer relationship management. These systems can
help organizations streamline processes, improve efficiency, and reduce costs.

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IDENTIFIED AND EXPLANATION OF COMMONLY
USED INFORMATION SYSTEMS IN COMMERCIAL
BANK OF CEYLON PLC
Customer Relationship Management (CRM) Systems

• CRM systems are used to manage customer interactions and relationships. They can help
organizations improve customer satisfaction, increase sales, and provide better customer service.

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IDENTIFIED AND EXPLANATION OF COMMONLY
USED INFORMATION SYSTEMS IN COMMERCIAL
BANK OF CEYLON PLC
Supply Chain Management (SCM) Systems

• SCM systems are designed to manage the flow of goods and services from suppliers to
customers. They can help organizations optimize their supply chain, reduce costs, and improve
efficiency.

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IDENTIFIED AND EXPLANATION OF COMMONLY
USED INFORMATION SYSTEMS IN COMMERCIAL
BANK OF CEYLON PLC
Business Intelligence (BI) Systems

• BI systems are used to analyze and interpret data to help organizations make better business
decisions. These systems can help organizations identify trends, spot opportunities, and make
more informed decisions.

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CURRENT TRENDS IN COMMERCIAL BANK PLC
SRI LANKA

• Digital Banking
• Financial Inclusion
• Sustainability
• Innovation

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CURRENT TRENDS IN COMMERCIAL BANK PLC
SRI LANKA
Digital Banking

• Commercial Bank PLC has been investing heavily in digital banking to improve customer
experience and increase efficiency. The bank has launched a mobile banking app and an online
banking platform to enable customers to perform transactions and access banking services
remotely.

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CURRENT TRENDS IN COMMERCIAL BANK PLC
SRI LANKA
Financial Inclusion

• Commercial Bank PLC has been working towards increasing financial inclusion in Sri Lanka by
launching products and services specifically designed for underserved segments of the
population. For example, the bank has launched a microfinance program to provide loans to
small and medium-sized enterprises.

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CURRENT TRENDS IN COMMERCIAL BANK PLC
SRI LANKA
Sustainability

• Commercial Bank PLC has been focusing on sustainability by implementing green initiatives
and promoting environmental awareness among its employees and customers. The bank has also
launched a sustainability report to showcase its efforts in this area.

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CURRENT TRENDS IN COMMERCIAL BANK PLC
SRI LANKA
Innovation

• Commercial Bank PLC has been fostering a culture of innovation by launching an innovation lab
and partnering with fintech startups to develop new products and services. The bank has also
been using data analytics and artificial intelligence to improve its operations and
customer experience.

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SUITABILITY OF DIFFERENT INFORMATION
SYSTEMS
Human Resource Information System (HRIS)

• HRIS can improve HR data management, recruitment and onboarding, performance

management, training and development, and time and attendance tracking.

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HUMAN RESOURCE INFORMATION SYSTEM
(HRIS)
Benefits of implementing an HRIS for the Commercial Bank of Ceylon as below,

• Centralized HR data management saves time and reduces errors.

• Bank can use HRIS to attract and retain top talent.
• HRIS can help improve employee performance and productivity.
• HRIS can track employee training and development to provide targeted opportunities.
• HRIS helps bank track employee attendance, leave requests, overtime pay.
• HRIS provides valuable data to make data-driven decisions.

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IT – DATABASE MANAGEMENT SYSTEM (DBMS)
IT can improve operations, customer service, and security.

• Automate manual processes to save time and reduce errors.

• Improve customer satisfaction and loyalty through innovative services.
• Banks protect against cybersecurity threats and data breaches.
• Banks make data-driven decisions to improve performance.
• Reduce costs and improve efficiency.

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ACCOUNTING & FINANCE – ENTERPRISE
RESOURCE PLANNING SYSTEM (ERP)
Accounting and finance systems are essential for managing financial resources and compliance.

• Generate accurate financial reports.

• Manage financial resources more efficiently.
• Comply with regulatory requirements.
• Manage financial risks.
• Make informed decisions.

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ANALYZING OF SELECTED INFORMATION
SYSTEM OF COMMERCIAL BANK OF CEYLON
PLC
DBMS can help Commercial Bank of Ceylon make informed decisions.

• Customer Data Management

Identify customer needs, preferences, and behaviors.
• Risk Management
Identify and mitigate risks.
• Fraud Detection
Identify and prevent fraud before it causes harm.
• Performance Analysis
Identify areas for improvement and resource allocation.
• Compliance Management
Store and manage data related to regulatory compliance.
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IDENTIFY AND EVALUATE ALTERNATIVE
SOLUTIONS TO SOLVE COMMERCIAL BANK
PROBLEMS.
Customer reviews in Commercial Bank

• “There are some scams”

• “Wait for over 2 hours to get the passbook and ATM card”
• “Commercial Bank online security service is verse. Don’t use this bank for your transactions. My account
was hacked by some website.”

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IDENTIFY AND EVALUATE ALTERNATIVE
SOLUTIONS TO SOLVE COMMERCIAL BANK
PROBLEMS.
Detail discussion on problems from the Commercial Bank

A. The responsibility of both parties to take care of safety is to prevent scams, online banking, and
Spam and Phishing.
B. Online banking is becoming increasingly popular, but customers are still waiting in queues due
to lack of efficient devices.
C. Both parties must take care of safety when using online billing, as hacking activities can lead to
customer distrust.

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IDENTIFY AND EVALUATE ALTERNATIVE
SOLUTIONS TO SOLVE COMMERCIAL BANK
PROBLEMS.
Alternative solutions and solutions are discussed in detail.

A. Cyber security experts and artificial intelligence should be used to protect scam activities.
B. Increase counseling services and hold training workshops to use devices and technology, and
direct account holders to E-banking system from the beginning.

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SUGGESTING THE LATEST INFORMATION
SYSTEMS TO IMPROVE COMMERCIAL BANK OF
CEYLON PLC
Cloud-based banking systems:

• Implementing cloud-based banking systems can help the bank to reduce infrastructure costs,
improve scalability, and increase operational efficiency. These systems can provide real-time
access to data, reduce the risk of downtime, and enhance customer experience.

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SUGGESTING THE LATEST INFORMATION
SYSTEMS TO IMPROVE COMMERCIAL BANK OF
CEYLON PLC
Artificial intelligence (AI) and machine learning (ML)

• Implementing AI and ML technologies can help the bank to automate various tasks and
processes, such as fraud detection, risk management, and customer service. These technologies
can also help the bank to make data-driven decisions and improve the accuracy of predictions.

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SUGGESTING THE LATEST INFORMATION
SYSTEMS TO IMPROVE COMMERCIAL BANK OF
CEYLON PLC
Block chain technology

• Implementing blockchain technology can help the bank to improve security, reduce fraud, and
increase transparency. Blockchain technology can be used for various purposes, such as secure
transactions, identity verification, and data sharing.

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SUGGESTING THE LATEST INFORMATION
SYSTEMS TO IMPROVE COMMERCIAL BANK OF
CEYLON PLC
Big data analytics

• Implementing big data analytics can help the bank to analyze large amounts of data and gain
insights into customer behavior, market trends, and operational efficiency. This can help the bank
to make data-driven decisions and improve its overall performance.

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 THANK YOU
Team Members

•M.Sahasra Kesara Cooray – CL/HDCSE/CMU/111/113

(sahasrakesara@gmail.com)

•Dasiru Perera – CL/HDCSE/CMU/111/125

(dasiruperera@gmail.com)

•Nigshitha Thanabalan – CL/HDCSE/CMU/111/66

(nigshit2002@gmail.com)

•Mohommed Rishahim – CL/HDCSE/CMU/111/82

(mhmdrishahim8221@gmail.com)

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