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  • Mission Manager Exp Training

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    Ishpreet Kaur
    6 views12 pages
    The document outlines an agenda for a workshop on making farmers profitable through experience management. It includes sessions on team structure, the role of mission managers, customer journey and experience, farm experience, call centre experience, and service delivery through partners. It also details a case study, assignment, and Q&A period. Organizationally, it shows an experience function led by a chief experience officer and programs in customer service delivery, loyalty and retention, and various experience areas. The role of mission managers is emphasized as focusing on dairy economics, stakeholder management, and making farmers profitable through cross-selling and mobile applications.

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    The document outlines an agenda for a workshop on making farmers profitable through experience management. It includes sessions on team structure, the role of mission managers, customer journey and experience, farm experience, call centre experience, and service delivery through partners. It also details a case study, assignment, and Q&A period. Organizationally, it shows an experience function led by a chief experience officer and programs in customer service delivery, loyalty and retention, and various experience areas. The role of mission managers is emphasized as focusing on dairy economics, stakeholder management, and making farmers profitable through cross-selling and mobile applications.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pptx, pdf, or txt
    6 views12 pages

    Mission Manager Exp Training

    Uploaded by

    Ishpreet Kaur
    The document outlines an agenda for a workshop on making farmers profitable through experience management. It includes sessions on team structure, the role of mission managers, customer journey and experience, farm experience, call centre experience, and service delivery through partners. It also details a case study, assignment, and Q&A period. Organizationally, it shows an experience function led by a chief experience officer and programs in customer service delivery, loyalty and retention, and various experience areas. The role of mission managers is emphasized as focusing on dairy economics, stakeholder management, and making farmers profitable through cross-selling and mobile applications.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pptx, pdf, or txt
    of 12

    Making Farmers Profitable

    OUTLINE

    Experience Team Structure 8 am to 8:30 am

    Role of Mission Managers to drive experience 8:30 am to 9:30 am

    Customer Journey & Experience 9:30 am to 9:45 am


    9:00 to 9:45 am - Break

    Farm Experience 10:00 am to 10:45 am

    Call Centre Experience 10:45 am to 11:3 am

    Service Delivery: Partner Network 11:15 am to 11:30 am

    Case Study and Assignment 11:30 am to 12:30 pm

    Q&A 12:30 pm to 1:00 pm


    Organisation Structure: Experience Function
    Chief
    Experience
    Officer

    Program
    Manager

    Customer
    Service Customer
    Loyalty &
    Delivery Experience
    Retention

    Fixed Call Centre


    Partners Mission Experience
    Managers

    Mobile Farm
    Partners Experience

    App
    Experience
    Role of Mission Managers

    COMMUNITY DRIVEN

    MISSION FIRST DAAS


    MISSION MANAGER
    ● Dairy economics, stakeholder management, revenue growth, and business development

    ● Focus on making farmers profitable.

    ● Drive cross-selling and up-selling opportunities

    ● Leverage mobile applications to enhance service delivery

    ● Resolve customer issues for greater customer delight


    DAIRY AS A SERVICE

    Efficient Cattle
    Induction

    Best Milk Prices & Access to qualified


    Access to Markets Veterinarians &
    Advisory services

    Accessibility of
    Quality Inputs

    Access to Insurance &


    Financial Services
    MOBILE APPLICATION
    ● Multi-lingual support
    ● Geo Location & Attendance + TA/DA calculations
    ● Educational Content

    Registered Farmers/Partners Lead Management


    CUSTOMER EXPERIENCE
    SERVICE DELIVERY: PARTNER
    NETWORK
    ACTIVITY 1
    ACTIVITY 2
    Q&A?

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