Correspondence through

Emails
International Considerations

• “I hope this e-mail finds you well.”

• Be cautious about overusing idiomatic phrases
Top 10 complaints about e-mail in practice

1. Vague subject line - ‘Help me!’ or ‘Urgent’ = ends in trash at times

2. No greeting and no sign-off
3. Just plain sloppy - like a quick chat
4. Use the right case – PFA or fyi
5. Bad grammar, spelling and punctuation
6. Poor formatting
7. Vague messages – suggestion for action missing
8. Unfriendly tone –
9. CC the whole wide world – reply all 
10. Hunting for the response
E-mail can affect careers

• “shoot out e-mail” rather than discuss things face-to-face

• Amounts to litigation & lowers productivity
Sexual harassment & ICC (Vishakha Guidelines)

• The Complaint shall be sent either by registered post, courier, speed

post or e-mail. It can also be handed over personally at the above said
address.
• As required by Regulation 16 of the Gender Sensitisation and Sexual
Harassment of Women, the Supreme Court of India (Prevention,
Prohibition and Redressal) Regulations, 2013, the confidentiality of the
inquiry proceedings shall be maintained.
• Emails can be sent to Commissioner; cc: WCD State Dept. & WCD Central
Dept. (if report not filed)
Ending your message

• Warm Regards, Take care

• Best wishes, All the best, Good luck!
• Many thanks
• See you soon
Signatures
Disclaimers and confidentiality clauses
Star Tips for e-mail safety and security

• Remember, Big Brother is always watching. There are good reasons why
your business e-mail is not secret.
• Choose a password that is easy to remember while being a little obscure,
using numbers, characters and symbols.
• Consider encryption, which will scramble your messages so that only
recipients with the key can decode them.
• Do not give your private key to anyone — it’s part of your electronic
identity.
• Consider sending personal messages as a file attachment and save it with
a password.
 Netiquette

• N ever leave a response too long.

• E -mail addresses must be correct.
• T ake off the caps lock. DON’T SHOUT!
• I nformality is OK in e-mails.
• Q uestion your subject heading.
• U se short sentences and short paragraphs.
• E numerate with numbers or bullets.
• T idy up long sentences to eliminate waffle.
• T ake a pride in your finished message.
• E nsure everything is right before you hit ‘send’ (including your c.c. and b.c.)