Business II

Unit 1- Internal and External

Management

Managing and Performing

Lesson 1- Managing and Performing
Learning objectives:
By the end of this lesson students should be able to:
- Define the role of a manager in an organization.
- Describe what managers do to help organizations achieve top performance

Managers
Decisions
performance
Starter: (5 minutes)

•Answer the following questions:

• In your own words explain who is a manager
• Can you identify at least 2 managers in your school?

Managers work with people, including employees,

customers, and stakeholders.
Managers set goals and objectives, make decisions,
allocate resources, and monitor progress.
Video
• Watch the video on the
difference between managers
and leaders.
• https://www.youtube.com/watch
?v=mhkLc0HEtR0
Activity- Pair work
(10 minutes)
• You and your partner need to
create a poster on the
differences between a manager
and a leader.
What do managers do to help organizations achieve top
performance?

Mintzberg vs Kotter
2 researchers who set out to
know more about this topic.
Video
• Watch the video on the
researcher Mintzberg.
• Intro to Mintzberg
Activity- Pair work
(10 minutes)
Read the text on the 2 researchers
and find out what they discovered
in their research?
 What did the researchers discover in their research?
Mintzberg (2) Kotter (6)
• Managers rarely make big decisions
Mgrs. have 36 written, 16 verbal • Rarely give orders in a traditional
contacts per day sense
• 25% of managers work alone
Managers are rarely alone; • Most of topics were wide and
They are working with their unimportant issues
team • Most time spent with others in
disjointed conversations
CEOs unlike Mgrs. have
• Spend time in unplanned activities
workloads with minimal contact

Other Researchers: (2)

-Work uninterrupted for no more that 30minutes
- Interruptions are a natural part of the job
Video
• Steve Jobs speaks on Managing p
eople
Exit task – (5 mins)
Based on your new knowledge of the ‘Managing and
Performing’, in your opinion, what else can Managers
do to help organizations achieve top performance?
Lesson 2- The Roles Managers Play
Learning objectives:

By the end of this lesson students should be able to:

- Identify and describe the roles that managers play in organizations.
- Describe and explain how Mintzberg’s theory describes a manager’s job

Informational
Interpersonal
Decisional
Starter: (5 mins)
Think about the last time you did a successful group
activity or plan, what did the manager/leader do to
help you achieve your goal?
What are the roles that
managers play in
organizations?

Mintzberg’s research went

further and found there are
3 different roles managers
play
Video
• Mintzberg’s Roles of Managers
 The Roles Managers Play
Interpersonal Roles:
Managers interact with a substantial
number of people in the course of a
workweek
Example:
• Take clients and customers to dinner; meet
with business prospects and partners, host
receptions
• Conduct hiring and performance interviews
• Form alliances, friendships, and personal
relationships with many others.
Figurehead, Leader, Liaison
 The Roles Managers Play
Informational Roles:
Managers are required to gather,
collate, analyze, store, and broadcast
many kinds of information.
Examples:
• Managers become information resource
centers,
• Managers move from the role of
gatherer to the role of spreading
information in minutes.

• Monitors
• Disseminators
• Spokesperson
 The Roles Managers Play
Decisional Roles:
Managers charged with the responsibility of
making decisions on behalf of both the
organization and the stakeholders with an
interest in it.
Examples:
Entrepreneur- Deciding which new projects or
programs to invest in.
Disturbance or Crisis Handler- Managing an
unexpected event or crisis.
Resource Allocator- assigning resources
between functions and divisions, setting the
budgets of lower managers
Negotiator- reaching agreements between other
managers, unions, customers or shareholders.
Task: Pair-work
(15 minutes)

Case Study:
You are a manager at a local
convenience store that has been
the victim of graffiti.
Identify the roles you will
undertake with both internal
employees and others.
Exit task- 5 minutes
Identify one role that a manager plays and give an
example of that role.
Lesson 3- Characteristics that effective managers
display
Learning objectives:
By the end of this lesson students should be able to:
- Identify and describe the characteristics that effective managers display

Emphasis
Responsibilities
Variations
 Starter: (5 minutes)

1. How do you describe an

effective manager?
2. Can you identify someone who you
think is an effective manager
What is the
meaning of
Efficiency?
 Some of
your
responses
could be…
What are the characteristics that effective managers display?
 Managerial Responsibilities
• Long-range planning- Managers
occupying executive positions are
frequently involved in strategic
planning and development.
• Controlling- Managers evaluate and
take corrective action concerning
the allocation and use of human,
financial, and material resources.
• Environmental scanning- Managers
must continually watch for changes in
the business environment and monitor
business indicators such as returns on
equity or investment, economic
indicators, business cycles, and so forth.
• Supervision- Managers continually
oversee the work of their subordinates.
 Managerial Responsibilities
• Coordinating- Managers often must coordinate
the work of others both inside the work unit and
out.
• Customer relations and marketing- Certain
managers are involved in direct contact with
customers and potential customers.
• Community relations- Contact must be
maintained and nurtured with representatives
from various constituencies outside the company.
• Internal consulting - Managers
make use of their technical
expertise to solve internal problems
• Monitoring products and services-
Managers get involved in planning,
scheduling, and monitoring the
design, development, production,
and delivery of the organization’s
products and services.
Activity- 10 minutes
• Work in groups
• You will be assigned a particular
business in the UAE.
• You and your team-mates need to
discuss how the different managerial
responsibilities will be used in that
business on a day-to day basis to
carry out duties and tasks related to
the business operations.
Example: The
responsibilities
of a Property
manager.
Exit task: 5 minutes

Write down 1 management responsibility you think

you are good at and give a reason for your answer.

Hand this in before you leave.

BUSINESS UNITS FOR THE YEAR

Unit 1- Internal and External Management

Unit 2- Ethics CSR and Sustainability
Unit 3: International Management
Unit 4: Organizational/Project Management
Activity- 10 minutes
• Work in groups
• You will be assigned a particular
business in the UAE.
• You and your team-mates need to
discuss how the different managerial
responsibilities will be used in that
business on a day-to day basis to
carry out duties and tasks related to
the business operations.
Lesson 4- The different levels of management
Learning objectives:
By the end of this lesson students should be able to:
- Identify and describe the different levels of management.
- Identify the and explain the three different types of managerial skills
- Describe how the different types of managerial skills relate to each level of
management

Emphasis
Responsibilities
Variations
LO:
- Identify and
describe the
different levels
of management.
Starter:
- Identify the
and explain the
three different
types of What type of skills do you
managerial skills think is necessary to be a
manager?
- Describe how
the different
types of
managerial skills
relate to each
level of
management
Some of your answers could be….
LO:
- Identify and
describe the
different levels
of management. Levels of Management
- Identify the
and explain the
three different
types of
managerial skills

- Describe how
the different
types of
managerial skills
relate to each
level of
management
LO:
- Identify and
describe the
different levels
Levels of
of management. Management
- Identify the • Executive • Middle • First-Line
and explain the Management Management Management
three different
types of High rate of Rate near the High rate on
managerial skills long-range middle for all supervising
planning, activities. because their
- Describe how monitoring
the different
Examples responsibility is
types of business include: to accomplish
managerial skills indicators, Production tasks through
relate to each coordinating, manager, rank-and-file
level of and internal Marketing
management employees.
consulting manager etc.
Video:

Types of
Managerial
Skills
LO:
- Identify and
describe the
different levels
of management
Types of Managerial Skills
- Identify the
and explain the • Technical skills- The ability to use the tools, procedures, and
three different techniques of their special areas.
types of • Example- An accountant must have expertise in
managerial skills accounting principles
• Human relations skills- The ability to work with people and
- Describe how understand employee motivation and group processes.
the different • Example- skills allow the manager to become involved
types of with and lead his group.
managerial skills • Conceptual skills- The ability to organize and analyze
relate to each information in order to improve organizational performance.
level of • Example- coordinate the departments and divisions
management successfully so that the entire organization can pull
together.
LO:
- Identify and
describe the Management skills that relate to the different level
different levels
of management
of management
- Identify the
and explain the
three different
types of
managerial skills

- Describe how
the different
types of
managerial skills
relate to each
level of
management
LO:
- Identify and
describe the
different levels Task 1 - 10 minutes
of management

- Identify the 1. Use the pyramid and fill in the different

and explain the
level of managers:
three different
types of - in your school
managerial skills 2. Include the skills that they will need to
carry out their roles.
- Describe how
the different
types of
managerial skills
relate to each
level of
management
LO:
Task 2- 10 minutes
- Identify and describe the different levels of management Indicate which level of management the following persons will fall into and
write down the skills needed for each:
•Supervisor
- Identify the and explain the three different types of •Marketing manager
managerial skills •Chief executive officer.

- Describe how the different types of managerial skills

relate to each level of management
LO:
- Identify and describe the
different levels of • Here are three job titles.
management
• Rank which job would devote the most of its
- Identify the and explain the
three different types of
time to conceptual, human, and technical
managerial skills skills.
- Describe how the different
types of managerial skills
relate to each level of a. Vice president of finance at a Fortune 100
management
company
b. Coding for a video game producer
Exit task- 5 c. General manager at a local McDonald’s
franchise
minutes
Lesson 5: Managerial Roles, Responsibilities, and Levels
Learning objectives:
By the end of this lesson students should be able to:
- Identify and describe the roles of management.
- Identify and describe the characteristics that effective managers display
- Identify and explain the three different types of managerial skills

Emphasis
Responsibilities
Variations
Starter: 10 mins
Let’s try and remember of some of
the key concepts we have learnt.
1. Write down TWO responsibilities
of management.
2. Write down ONE management
skill
3. What are THREE different levels
of management
 Managerial Roles, Responsibilities, and Levels
Main Task: Project- 30 minutes

You must have the following:

Project- Use PowerPoint or
Canva
• Create your own store idea
and establish the roles for
your managers based on
the type of store you have
1. What is the name of your store?
2. What do you sell?
3. Where do you sell your products?
4. How should your managers
interact with customers?
5. How will your manager/s
demonstrate the roles of a
manager based on your store
6. What are their main
responsibilities for running your
store?
**Think of this as an owner**
Exit task: 5 minutes

1. What are the skills needed by the

chief executive officer of a
company?
2. What are the skills needed by the
supervisor in a factory?
Lesson 6: Managerial Roles, Responsibilities, and Levels
Learning objectives:
By the end of this lesson students should be able to:
- Identify and describe the roles of management.
- Identify and describe the characteristics that effective managers display
- Identify the and explain the three different types of managerial skills

Emphasis
Responsibilities
Variations
Starter: 10 mins
Choose the role that the manager displays in the scenarios below.
Choose between:

1. The manager collects the necessary information and provides this to the
members of his team.
2. The manager has dinner with clients to secure a big business project.
3. The manager assigns the necessary resources to the production
department.
Managerial Roles, Responsibilities, and Levels
Presentations

Each group will represent their stores and their Management

Teams (5 minutes per group)

Your Store and Your Management Team

Exit task: 5 minutes

What is the role of a production manager?

What is the role of a marketing manager?

Lesson 7: Leadership styles
Learning objectives:
By the end of this lesson students should be able to:
- Identify and describe the different leadership styles.
- Assess the different leadership styles in a real-world situation.

Autocratic
Democratic
Laissez-Faire
Learning
objectives: Starter: 5 mins
- Identify and
describe the 1. Are all managers leaders?
different 2. Should all managers be leaders?
leadership
styles. 3. When might a manager not also be a
- Assess the leader?
different 4. Identify ONE difference between a
leadership manager and a leader
styles in a
real-world
situation.
 Different Leadership styles
Learning
objectives:
- Identify and
describe the
different
leadership
styles.
- Assess the
different
leadership
styles in a
real-world
situation.
Leadership Styles Activity: Watch the video and make notes, and
then have a go at answering the questions!
 Activity- Complete the worksheet
Learning 15 minutes
objectives:
- Identify and
What is the definition of ‘autocratic leadership’?
describe the
different
What is the definition of ‘democratic leadership’?
leadership
styles.
- Assess the What is the definition of ‘laissez-faire leadership’?
different
leadership
What are some of the advantages and disadvantages of autocratic leadership?
styles in a
real-world
situation.
 Exit Task: 5 minutes
Learning Can you identify the different leadership styles in the pictures?
objectives:
- Identify and 1
describe the
different
leadership
styles.
- Assess the 2

different
leadership
styles in a
real-world 3
situation.
Lesson 8: Leadership styles
Learning objectives:
By the end of this lesson students should be able to:
- Identify and describe the different leadership styles.
- Assess the different leadership styles in a real-world situation.

Autocratic
Democratic
Laissez-Faire
Learning
Starter: 5- 10 minutes
objectives: Leadership Quiz
- Identify and
describe the Click on the link and complete the quiz to find out what type
different of leader you are.
leadership https://psychcentral.com/quizzes/leadership-style-quiz#fa-qs
styles. Imagine that you are a leader when you answer the
- Assess the questions.
different
leadership
styles in a
real-world
situation.
Learning Activity 1- 10 minutes
objectives: Work in pairs and answer the worksheet
- Identify and
Read the scenarios on the worksheet provided and
describe the
answer the questions.
different
leadership For each scenario you need to decide what
leadership style would be best suited for the
styles.
- Assess the situation presented.
different
leadership
styles in a
real-world
situation.
Learning
Exit task- 10 minutes
objectives: Role play- Group work
- Identify and Create a role play for a leadership style that you have
describe the already learned.
different You and your group will work on this secretly.
leadership
styles.
- Assess the You will then present your role play. The other groups
will have to guess what leadership style you presented in
different your role play.
leadership
styles in a
real-world
situation.
Lesson 9: Leadership styles
Learning objectives:
By the end of this lesson students should be able to:
- Identify and describe the different leadership styles.
- Assess the different leadership styles in a real-world situation.

Autocratic
Democratic
Laissez-Faire
Learning Starter: 5 minutes
objectives:
- Identify and Create a simple mind map which indicates the qualities of
a good leader.
describe the
different
leadership
styles.
- Assess the
different
leadership
styles in a
real-world
situation.
 Some of
your
responses
could be….
Learning
Activity: 20 minutes
objectives: Create a poster on Canva of one of the leadership styles
- Identify and that you have learned this week.
describe the
In your poster include:
different
leadership -Definition
styles. -Advantages
- Assess the -Disadvantages
different -A picture of a leader that adopts
leadership
that style of leadership.
styles in a
real-world
situation.
Learning
objectives:
Exit task- 5 minutes
- Identify and
describe the Identify a leader that you admire. Write down the name
different of the leader and the type of leadership style the leader
presents.
leadership
styles.
- Assess the
different
leadership
styles in a
real-world
situation.