GR - HR Training - V. 1.1

Operation Standard for GR
(Goods Receive)
Training objectives: To promote GR staff to:

1. have knowledge and understanding in operation scope, authority, responsibilities, and
KPI
2. have knowledge and understanding in operation procedure and deal well with relevant
divisions
3. apply the knowledge above to an accurate, complete, and productive operation
HomePro Structure
Head Office GM
Store Coordinator Officer 1
Inventory Control Coordinator 1
Schematic Coordinator Office 1
Acc / Finance Sale Division 1 Sale Divisoin2 Customer Service Div. Administrative Div.
IT
Building Mat / Door Window Electrical / Lighting Cashier Manager Replenishment
Lost Prevention
Hardware / Door Hard ware Kitchen Customer service Goods Received
Human Resources
Hand / Power Tools Appliance Special Order Delivery service
Design
Bathroom Bedding/Floor & Wall decoration Maintenance
Installation
Ceramics Furniture
Paints /Plumbing AV/OA/CC
Outdoor/Gardening
HomePro Structure
GM
Store Coordinator Officer 1
Inventory Control Coordinator 1
Schematic Coordinator Office 1
Sale Division 1 Sale Division2 Customer Service Div. Administrative Div.
Order Proposal List Goods Received Delivery service Maintenance
Staff SM SM SM
ASM ASM ASM
Staff Staff Staff

Goods Receiving Structure
Div. Manager SM-GR
ASM-GR
GR-Admin GR – Checker GR-End Control

Main Duties of GR
 Receiving Goods from Vendor
 Receiving Goods from DC
 Operating Store transfers
 Operating Product change, return, and repair
 Managing back stocks
Roles, Duties, and Responsibilities of GR
KPI
1. Finishing the receiving of a

Goals
Roles, Duties, and truck of stocks from DC
Responsibilities 1. Recording stock receiving within an hour
from Vendor accurately and 2. No overdue receiving

1. Recording stock 3. Finishing the receiving of
fully
receiving from 2. Recording stock receiving stocks from Vendor within
Vendor from DC accurately and fully an hour with 100% accuracy
and following and dealing 4. Performing stock claim and

2. Recording stock
with the stock claim as following it up fully
receiving from DC
scheduled 5. Managing the Back Stock
3. Operating accurate and Locations
3. Operating accurate return,
return, change, and 5.1 The On-hand product
change, and repair of stocks
repair of stocks and the actual product are
4. Managing the Back Stock
compatible.
4. Managing the Back systematically to facilitate its
5.2 Storing and releasing of
Stock as distribution and storing
stocks are done within 10
standardized minutes.
Daily Jobs
Morning During the Day Day End
Following up Branch Claim

Providing Account Div.
with related documents
Adjusting Batch
Transferring storage location and
updating stock
Checking the In transit report

Receiving and monitoring
Receiving transferred goods
goods from
Vendor
Checking document
Operating and dealing with accuracy
changing, returning, and
repairing of goods
Receiving
goods from DC Managing back stocks Preparing a checklist
AGENDA
1. Fundamentals to GR
1.1 HomePro’s Distribution Profile
1.2 Products Type
1.3 Stock Type and Storage Location
1.4 Article Type
2. Receiving Goods
2.1 Receiving goods from Vendor
2.2 Receiving goods from DC
2.3 Transfer between Store to Store
Home Product Center (Malaysia) Sdn Bhd.
Business: Retailing Culture
Vision: 1. Service Mind

To be the leader of home center business in Thailand and South East 2. Achievement
3. Teamwork
Asia.
4. Continuous
Improvement
Figure : Supply Chain Concept 5. Integrity
Vendor Buyer IM DC Store Customers
- Product - Range Review - Inventory - Good - Selling and - Satisfaction

Offering - Product Selection management Receiving providing - Repeated buying
- Product Master Creation - Product service
- Pricing Storing - Good Receiving
- PO Creation - Delivering - Replenishment
- Replenishment
1. Fundamentals to GR
1.2 Products Type
1.4 Article Type

Vendor Distribution Center Store
Direct to Store
Put Away Put Away
Put-Away
Flow-Through Flow-Through
Flow-Through
1.2 Product Type
• Credit product : means HomePro’s product purchased from Vendor according to the conditions in PO.
• PAS (Payment after Sale) product: means Vendor’s product purchased from Vendor and stocked by
HomePro. Its payment is made after sale and delivery have been done.
• Consignment (K) product: means Vendor’s product that is purchased from Vendor and whose payment
is done to Vendor according to the conditions in PO after sale and delivery have been done.
sed in HP,
t u
rr e n tly No nt will be
Cu e
c o n signm process.
MY to PA
S
i l ar
sim
According to types of stocks, storage location is divided into the following.
- 0001 Sale Area for MC
- 0003 Admin Stock for GR Division

Storage Stock Type
Location
UR QI Restricted Consignment Blocked GR
(Unrestricted (Quality (K) Stock Blocked
Use) Inspection) Stock
0001 Unrestricted Clearance Consignment The Vendor

Sales Area Use Stock (apply to difference Display Item
(Credit, use for counting between
Consignment) RTV aging > 30 stocks and
days)
UR
0002 Customer
DS Stock Return – (pick
up from
customer)
0003 To Return to Stocks waiting To Return to RTV Stock Product
Admin Vendor for change Vendor (aging > 30 waiting for
Stock Repair Claim to (aging <= 30 days) Shrinkage
DC (Broken). days)
(Wait for
Decision)
1.4 Article Type
Single Article : 1 item code = 1 article
Example
ART. 261415 = Washing Machine HIT SF-85KJS EM 8.5KG. Top

Load
ART. 180397 = Primer JOTASHIELD PRIMER

5GL
ART. 238511 = Toilet Moya White color MY0041

1.4 Article Type
Sales Set Article : 1 item code > 1 articles sold together for a special price
selling
Example ART. 137115 (Cooker Hood + Stove)
Includes
128685 : Cooker Hood C620 60cm. SS
69081 : Stove E/60 ZG A/I
128685 Cooker Hood C620 60cm. SS
69081 Stove E/60 ZG A/I

1.4 Article Type
Generic Article : 1 item code = 1 article with the same characteristics / cost /
price but different variants such as sizes or colors
Example includes 2 parts as follows:
Generic is the code of a Single Article.
Variant is the following part of a Single Article to specify the
difference in color, such as 001, 002, 003, 004.
Generic / Variance Article MCH 3 Colors
277938 277938001 Table Fan MIT D12-G, CY RD: Red color, SA Red
12"
277938002 Table Fan MIT D12-G, CY BL : Blue color, SA Blue
12"
277938003 Table Fan MIT D12, SF GR : Green color, SA Green
12"
1.4 Article Type
Combine Article : 1 code used for all the articles in the same category,
such as special-ordered floor wood, special-ordered bed, and
others. Must specify price when creating PO/SO.
Example
ART. 174356 bedding set PICASSO
• A 6-foot bed Paris
• A bed support Paris
• A 6-foot bed sheet
• Pillow cases
• 30x60 cushion blanket, and others
2. Receiving Goods
FLOW OF CREATING PO TO VENDOR
VENDOR STORE
PO Stock #
45XXXXXXXX
- Stocks for sale
OPL generates PO to PO : 45xxxxxxxx

Vendor.
- Customer’s products for

delivery
GR OPL
PO SO
VENDOR PO : 41xxxxxxxx
Vendor delivers stocks to

stores according to PO types.
- Display products as a sample

PO display PO : 43xxxxxxxx
FLOW OF RECEIVING STOCKS FROM VENDOR
VENDOR ADMIN CHECKER
1 2 3 - Check the stocks in conjunction

-Present delivery documents to - Check the delivery documents.
- Present the document to the checker. with Vendor using a Handheld to
an admin staff.
scan barcodes.
- Arrange stocks on pallets.
-Ensure 100% accuracy of the
products, quantity, and condition.
5
- All the documents are signed by the
receiver.
Copy of Delivery Order - All the documents are submitted to
Receipt
Tax Invoice
the admin staff to record the receiving.
Sale Order
Return to Vendor all
the documents with
GR Slip enclosed.
4
- Record the receiving in SAP.
SUMMARY OF PROCESS
1. Vendor
• Delivery documents
2. GR : Admin
• Checking the delivery documents
3. GR : Checker
• Checking stocks together with Vendor (Use HandHeld)
4. GR : Admin
• Recording the stocks received into the system (In case of
HH Cannot use.)
5. GR : Admin >>> Acc.

• Submitting relevant documents to Accounting Division
1. Vendor
• Delivery documents
1. Purchase Order (PO) 1 copy
2. Original of Tax Invoice 1 copy
3. A complete receipt
or a brief receipt 1 copy
4. Original of Job Order/Delivery Order
or a copy of Tax Invoice 2 copies
5. Wood Certificate 1 copy
Remark (All documents have to be confirmed by Malaysia) :

- For the Vendor who does not have to pay for VAT, no original of Tax Invoice is needed.
- The Vendor who cannot issue Tax Invoice and receipt at the delivery date must submit the original of
the receipt to Accounting Division.
2. GR : Admin
• Checking the delivery documents
Purchase Order (PO) Tax Invoice (Inv.) Receipt (Rec.)
- Checking PO - Name and address are accurate. - It contains the same details as
for earlier deliveries -The date specified in the Tax Invoice the Tax Invoice.
- Checking the expiry date of PO must be the same date as the delivery -For a brief receipt, a copy of the
date or must not be over 7 days later. No
Tax Invoice or Delivery Order
date is specified in advance.
- PO Articles and quantity must be the
must also be submitted to Acc.
same as those specified in PO. Division.
- Cost price must be the same as that
specified in PO.
Special case for operations Solutions

1. Purchase Order (PO) expires. 1. The MC that needs to receive stocks asks
2. The Tax Invoice specifies the date OPL and IM to cancel Delete PO.
of over 7 days later than the 2. Memo for overdue billing is provided for Acc.
delivery date. Division and approved by GM/duty.
For Example :
Purchase Order (PO) Original of Tax Invoice (Inv.) Original of Receipt (Rec.)
EX : Purchase Order
EX : Purchase Order 1. PO No. is used for
checking whether or
not stocks are received
in the system.
3. Vendor’s name
and address and its
2. A store’s name and
code
address
Operated in the special case
1. PO already received it. 2. PO Expired
Contact Sale SM/ASM
Deny to receive RECEIVED

goods
- Informs OPL, Buyer to reverse
PO
NOT RECEIVED
EX : Invoice
nts
e 11/1/56
u m
D oc 4300003667
ge 30
an
11/2/56
Ch
EX : Invoice
1. Vendor’s name and

address, the same as
those in PO
nts
e 11/1/56
u m
D oc 4300003667
ge 30
an
11/2/56
Ch
3. Date of Tax Invoice Issue
is the same date as the delivery date
2. Buyer’s name and address
(HomePro) or must not be over 7 days later.
No date is specified in advance.
EX : Invoice
5. Quantity must be the same as

that in PO.
nts
e
u m
D oc
ge
an
Ch
6. Cost price/unit must be the

4. Article list must be the same same as that in PO.
as that in PO.
>> SPECIAL CASE FOR In case the Tax Invoice
specifies the date of over 7
OPERATION days later than the delivery
Date,
ask Sale Division/DS if

MEMORANDUM they want to receive
stocks or not.
If yes, a memo for overdue billing is provided for Acc. Division and approved by GM/duty.
EX : Receipt
nts
e
u m
D oc
ge
an
Ch p t
t ecei
receip i e f r
omp le t e
2. A br
1. A c
EX : Delivery
nts
e
u m
D oc
ge y Order
an o f Deliver
Copy
Ch
ve ry Order
el i
i g inal of D
Or
Checking articles in PO and Tax Invoice one by one and considering the following:
1.Articles and specifications such as color, size, pattern, batch, and others (Vendor part)
2.Quantity
3.Cost price and non-VAT price
nts
e
u m
o c
D
ge
an
C h
 Admin put the amount by PO in the space (Red Alphabet)
10
10
Checked completely, all the delivery documents are arranged as follows.
After that pass all of documents to CHECKER.
1 The document for GR is prepared at the back.

- Copy of Tax Invoice / Delivery Order Copy of Tax Invoice Part 1 - GR
2 The documents needed to submit to Acc. Division include the Receipt

following.
Tax Invoice
- Purchase Order (PO) Purchase Order Part 2 – Acc.
- Tax Invoice (Inv.)
(PO) Division
Copy of Tax Invoice
- Receipt (Rec.) or
/Delivery Order
- Delivery Order/ Copy of Tax Invoice
Part 3 - Vendor
3 The document for Vendor is prepared in front.
- Copy of Tax Invoice / Delivery Order
3. GR : Checker
• Checking stocks together with Vendor (Use Hand Held)
Accurate
articles
Accurate
barcodes
สภาพ
Good
สมบูรณ์
condition
พร้อมขาย
100% accuracy
(100% accurate batch, article,
quantity, and condition)
Receiving method
1. HandHeld (HH)
- Scan barcode 1st priority (main tools)
- PO details (article,
amount)
In case HH cannot use

2. MIM (SAP) - Poor signal
- HH error
Using Handheld
 Admin put the amount by PO in the space (Red Alphabet)
 Checker put actual count number at the back (Blue Alphabet) then use Handheld
to received.
10 10
10 10
Using Handheld
Record received with Handheld : Scan PO Number
4100000005
4100000005
1006224 11
PLATE ROUND 9.5” MELA

Using Handheld
 Scan Barcode one by one according to actual product and actual count.
 If defect product found, scan barcode 2 times then tick at defected and press
enter
200 190
150 148
100 100
Using Handheld
 click Next to check  Display shows number of

Article , quantity document
then click Save
Using Handheld
Record in Handheld - PO and Actual are difference
No. Topics PO INV. Actual Defected GR CN Remark
1 Actual = PO (PO = Inv.) 10 10 10 - 10 -
2 Actual = PO (PO < Inv.) 10 12 10 - 10 2
3 Less quantity 10 10 9 - 9 1
4 Defected 10 10 8 2 8 2
Return to VD =2 EA
Copy VD ID 2 copies
5 Over quantity PO (PO < Inv.) 10 12 14 - 10 2 Return to VD =4 EA

Copy VD ID 2 copies
6 Over quantity PO (PO = Inv.) 10 10 12 - 10 - Return to VD =2 EA

Copy VD ID 2 copies
7 Less quantity PO (Inv. = PO) 10 9 9 - 9 -

8 Less quantity PO (PO > Inv.) 10 8 6 - 6 2
9 Wrong delivery PO (PO = Inv.) A A B - - - Cancel
10 Wrong delivery PO A B B - - - Cancel

Using Handheld
Summary Handheld receiving concept
Received actual Return excess to
Concept amount vendor
CN
Actual = PO 
Actual > PO  
Actual < PO  
Defected  
Actual > Invoice   ?

**check PO amount**
Actual < Invoice  

Using Handheld
 Checker signs all the delivery documents and returns the copy of GR Slip
Delivery Note to Vendor to submit the remaining documents to Purchase Order
an admin staff to record the receiving in the system. Receipt
Tax Invoice
Copy of Tax Invoice
Return the most recent

copy to Vendor as a
delivery evidence.
GR- Admin
records the receiving.
Receiving method
1. HandHeld (HH)
- Scan barcode 1st priority (main tools)
- PO details (article,
amount)

2. MIM (SAP) - Poor signal
- HH error
Using SAP
4. GR : Admin
• Recording the stocks received into the system (In case of HH Cannot use.)
1. Verifying the recording of the receiving based on the delivery documents by comparing PO and
Tax Invoice
 Considering products, quantity, and cost price
Example of GR Slip
GR Slip No.
J-Date No.
GR Slip 1 Set (3 copies)

• 1 Original For Acct.
• 2 Copies For GR + Vendor
GR ผู ้ตรวจสอบ ฝ่ ายขาย
Example of GR Slip (When have the goods return to Vendor)
Returns
Received Deliverer's ID card : 2 copies
By
Deliverer sign in “Returns

received by”
Deliverer has 1 copy of GR

Slip back
Customer’s goods Report
Receiving Procedure From Vendor
DS
Special Order
E-Extraordinary
Original
PO 41xxxx
1. Sale Order Normal GR Slip Doc. No.
500xxxxxxx ATP Log Report
PO 43xxxx
E - Extraordinary
PO 41xxxx (PO 1:1)
GR Slip Doc. No.
2. Sale Order Stock 500xxxxxxx
Customer’s goods Report
Example of ATP Log Report Printed the documents for 2 copies as

- For DS 1 Copy
- For DS 1 Copy
5. GR : Admin >>> Acc.
• Submitting relevant documents to Accounting Division
Arranging the documents for Acc. Division must be made in the following order.
 Tax Invoice (Inv.) - - > signed by the receiver
 Receipt (if any)
 Copy of Tax Invoice - - > signed by the receiver
 Purchase Order (PO) - - > signed by the receiver
GR Slip
 GR Slip
PO
Receipt
In case of CN : Vendor’s signature affixed in “Receiver” is Tax Invoice
needed. Vendor’s ID card copy

Arrange document to related section
1 2 Vendor ID Card 3
Copy DO
Copy GR Slip Copy DO Vendor ID Card
GR Slip Copy DO
Copy Invoice
PO Copy GR Slip
Original Receipt (if any) Copy Invoice
Original Invoice Report

Report MDAILYGR
MDAILYGR
Vendor GR
Accounting
Verifying the recording of the receiving
- Generating Homepro Daily Goods Receipt Report.

- Check the completeness of the received documents and submit them to Acc. Division
(Trade).
1,037,739.31
1,037,739.31
In case of Incorrect receiving record , such as incorrect quantity, incorrect item, incorrect
products, and others
Solutions
1. Fill in the form.
2. Send e-mail to Acc. Division to cancel the record
TO : ACC : HO_AP_TRADE
CC : …a related staff… Send e-mail to Acc. Division
3. Record a new correct receiving to cancel the record
4. Enclosures submitted to Acc. Division: incorrect receiving

document, cancelled document, and new receiving document
For example : GR Branch _______IOI (MY01)_____
DOC. No.
Date of Cancelle
Cancelled Cancelle Reason for cancellation after
Received/Retu PO ITEM d VENDOR Company name Cancelled By
Document d Article cancellation
rn goods Quantity
Topic Reason from ACC.
450000040 200001 American Standard Goods received over
20.03.2014 5000000232 3 15 1122 1.13 Mr. Tom
9 9 Co.,th invoice
In case of Combined Article specify the Item.

To : AC-AP. TRADE (ACCOUNT HO-AP-
Remark
TRADE)
CC : CHANTANA SILPRASOM
Subject : Cancellation of goods
receiving/RTV
In case PO specifies Vendor’s shelf display
A Vendor’s shelf display

means a free-of-charge product allowed as a display by Vendor.
The product is still owned by Vendor and can be returned to Vendor anytime.
Red stickers must be attached to all the shelf displays after having received by GR.
Delivery documents
1. Purchase Order (PO) 1 copy
2. Delivery Order/ Borrow Order 1 copy
3. Copy of Delivery Order/ Borrow Order 2 copies
Remark
1. In Purchase Order (PO), Cost price is set as “0” MYR only.
2. At the end of PO, the phrase “Vendor’s Shelf Display” is specified.
3. Some companies issue Tax Invoices with the remark “Shelf Display/Shelf Show” and no
charges to HomePro.
Example of PO and Deliver Order of Vendor’s shelf display
บริษทั มาซูมา่ (ประเทศไทย) จำกัด
747/96 ถ.กรุงเทพฯ-นนทบุร ี แขวงบางซื่อ เขตบางซื่อ กรุงเทพฯ 10800
TEL : 02 911 4100 – 3 FAX : 02 586 9743
Email : info@mazuma.co.th
บมจ.โฮมโปรดักส์ เซ็นต์ สาขาเอกมัย-รามอินทรา 25 กพ 2557

MAZUMZ 2014 / 222
41 ถ.ประดิษฐ์มนูธรรม แขวงลาดพร้าว เขตลาดพร้าว กทม.10230
S19-122-20LN เครือ
่ งกรองน้ำ MAZUMA S19-122-20LN 1
สำหรับ Display ทีโ่ ฮมโปร

GR’s duties
- Require and release shelf display stickers (red) from GR ASM/SM. 2738
- The requiring is made presenting PO and the document of shelf display delivery. 1511
19
- ASM/SM verifies the documents. 0
- Article codes are specified in the required stickers (red).
- Requiring and releasing details are recorded in the Sticker Control Notebook.
Requiring and Releasing Control
Red: Vendor’s shelf display Notebook
Date Released
ts
No. Required by Remark
by
e n
u m
D oc
ge
an
Ch
Recording Vendor’s shelf display goods received
Specify : PO No.
Specify : Delivery Order

Receiver Name
No. / Borrowed goods No.
Specify : Sticker No.

At day end, admin staff must record the following details of the shelf display receiving in the
Control Notebook (in Excel file).
1. Sticker No. 6. Description
2. Receiving Date 7. PO No.
3. Article 8. GR Slip No.
4. MC (Division) 9. Recording Staff
5. Shop Code
67272
Red Sticker
2202
Receiving 0 Returning
Sticker Receiving Shop Recording Returning Recording
ts
No. Date Code Staff Date Staff
en
c um
D o
g e
han
C
2. Receiving Goods
2.1 Receiving Goods from Vendor
2.2 Receiving Goods from DC

ิ ค้า DC
Work Flow การร ับสน
DC trucks transport stocks

DC receives STO and prepares stocks in pallets.
OPL generates STO to stores.
for transfers from DC. In case of stock QI, out of stock,
or over stock, inform DC within
24 hours and follow up until the Transport
Summary
process is finished.
Se
rv
ed
go GR runs Customer’s goods list
De do - ATP log
pt s to - Tuck & Pallet
. DS
- GR receives stocks
with Handheld (take-
scan-sort).
- GR processes the
receiving on Web
Served goods to Sale and report claims to
Dept. DC in case of an
article error.
Example : Sample of Transport Summary
Shipment/Truck ID No.
Example of Document Check List : Tell Qty. and Pallets No.
Pallet ID No. : Qty. & pallet ID. No. should be same as GR+LP
no. at pallets. Div Admin. / Duty
Shipment No. / Truck ID No. : No. that DC sent the goods to store.
Receiving method
1. HandHeld (HH) 1st priority (main tools)

- Scan barcode
- PO details (article, amount)

2. MIGO (SAP) - Poor signal
- HH error
Procedure
Handheld
Scan
Processing the receiving on the

Web system
Reporting claims to DC via E-mail

Handheld Scan Form
Objective: To fill in the details of the articles with receiving errors such as exceeding deliveries with no GI by
DC and so on.
Handheld Scan Form

Store
Date
Articles broken but scanned as normal

articles Scan failure
(Broken after scanned)
Uni Uni Remar
Qty Qty
t t k
GR Checker
Div Admin
Problem
Receiving Procedure
1 2 DS
Stock Special Order
Sale Div.
This article is “Sale Order”.
1. Ordinary
This article is “Sale Order Stock”.

2. E-Extraordinary
Receiving Procedure
1. Listed “Truck & Pallet” Special Order Report for separated Special Order
from Truck and Pallet .
Special Order Report (E-Extraordinary)
Objective: To identify Special Orders and submit them to DS accurately and completely
3
Receiving Procedure
Example Truck & Pallet Report showing Special Orders (E-Extraordinary)
GR
Sender:
DS Article to be Delivered
Receiver:
Article Complete Incomplete Payment Deposit
Customer’s
S/D No. 10-371859
What GR – End Control must do: Name
 Print Truck & Pallet Report in A4 paper. S/O Staff’s Name SO Generating Date
 Create a tag “To-be-delivered Article” Delivery Delivery 1

Date
specifying Sale Order No. in the report. Delivery 2
Delivery 3
Received by a Delivered by
customer HomePro
Receiving Procedure
2. ATP Report from Sale Order Normal.
MENU : ATP Log
Specify: 1. Article Document and Receiving Document No.
2. Press F8
Specify
Document No.
Print as the document 2 for 2

copies (DS 1 and GR 1).
1. Recheck the pallet ID in the Truck and pallet Reports and

ATP Report to search the stock.
2. In case of no stocks found in the pallets specified, try

searching them from other pallets once again.
1. Sale order
2. Sale order Normal
Stock
Specify that the
stock is stored
Search for it in the pallet 3.
in the pallet 3.
1 2 3 4 5 6 7 8 9 10
Topic Report Procedure
1. Summarizing Sale MENU : Homepro Truck Generating only the

Order Stock & Pallet Report reports that specify “For
Sale Order” by checking
Special Stock Number
2. Summarizing the ATP MENU : ATP Log Generating the reports
from Sale Order Normal after recording the
receiving to check the
customers
3. Checking the pallets of MENU : Homepro Truck Using the topics 1 and 2
the sale order stocks & Pallet Report to check the pallets to
search the sale order
stocks
Receiving Procedure
Using Handheld to scan stocks from DC
Procedure for receiving stocks from DC with Handheld

1. Download the truck load data into Handheld.
2. Check 100% stock completeness - -> scan all products or total quantity.
3. Start scanning the products (take-scan-sort).
• During scanning, if the text appears, the products must be sorted out for DS.
This article is Sale Order.
• In case of broken products or barcodes not scanned, the products must be sorted out for
further checking.
4. Upload the data into the system Web GR @ Store after products of a few pallets have been
scanned.
×
Receiving Procedure
Start scanning one by one : 1. take 2. scan 3. sort.
2.1 Take
- Remove the plastic seal covering
the pallet.
- Start receiving the products using
the Handheld to scan UPC/barcodes
one by one.
Receiving Procedure
2.2 Scan
26959
Broke
n
112524 1 EA
Cupboard King, light yellow DW

color
Scanning a product
- Scan UPC/barcode on an article or specify an article code.

1 Broke 8855201125249
n
- The system shows the product data on the Handheld
screen to compare with the actual products.
Receiving Procedure
Scanning products of the same model

or item
26959
Broke
n
102153 3
High-pressure water pump PB

250 W.
Scanning products in case of quantity specified

- For articles of the same batch or item, the quantity can be
3 Broke 8854431021530
n specified in the box Qty.
- Scan UPC/barcodes on the articles.
Receiving Procedure
Scanning the articles with Batch

Lot specified
Broke
n
Wall tile 8x10 Cook 5M/4P A
Scanning articles with Batch

- Article Batch must be regularly specified considering the actual articles
compared with the data in the system; if they are not in line, no scanning
Broke
n made and articles are sorted out as a claim made to DC.
Receiving Procedure
2.3 Sort Sorting products

- Sort out products according to MC
for delivery convenience.
Receiving Procedure
In case of a Special Order, a warning message appears. The Special Order includes the following 2
customer types.
1. Sale Order Normal
2. Sale Order Stock – E-Extraordinary
GR’s duties
- Sort out articles to keep in pallets for Special Order
- After uploading the article data and recording the receiving in

the system, GR – End Control provides the report of ATP Log for
delivery to DS . This article is Sale Order.
Broke
n
Receiving Procedure
In case of a Special Order, a warning message appears. The Special Order includes the following 2
customer types.
1. Sale Order Normal
2. Sale Order Stock – E-Extraordinary

GR’s duty
- Sort out articles to keep in pallets for Special Order for

delivery to DS according to the report of Truck & Pallet.
This article is Sale Order.
Broke
n
Issued
In case of broken products during scanning, do the following.
- Mark  in the box Broken and specify the quantity specified in Handheld (the data stored in QI –
Admin).
- Sort out products (broken products) to keep in error pallets for checking and reporting claims to DC.
Broke
n
Admin
290456 2 EA GR asks LP to take photos as a claim
made to DC later.
QI=2
Light bulb 3503B CAR AL/GR CS AB LT
Broke 2900002904567
2
 n
Issued
In case of a broken product, after UPC/barcode has been
scanned as a normal product, which cannot be corrected in
Handheld, do the following.
- Ask LP to take photos as a claim made to DC.

- Fill in product data in the form “Product Receiving with Handheld”.
- Sort out products (broken products) to keep in error pallets.
- GR regularly transfers stocks from UR – Sale to QI – Admin.

(Broken after scanned) Qt Uni Remar
Qty Unit
y t k
123456 Energy-saving light bulb Osram 27 W. 2 EA
Issued
If the screen shows the text
×
Broken Meaning
Scanning fails or
the product quantity exceeds the Truck Load (No GI by DC),
sort out the products to keep in the pallet specifying “Non-scanned Article” and fill in
product data in the form “Product Receiving with Handheld”.
Broken

(Broken after scanned) Qt Remar
Uni Qty Unit
y t k
8851143493806 Water heater 1 ea Scanning
barcode fails.
Procedure
Handheld
Scan
Processing the
receiving on the
Web system
Reporting claims to DC Via E-mail

Web GR @ Store
System:
age
P
eb
W
e
X
g
na scanning
a
Ch result.
Print a scanning Revise
Report a claim.
result.
The system requires only the This is possible when The system requires only
data scanned by Handheld. a store needs to revise problem data such as stock
total quantity data. QI, out of stock, over
stock, and others.
Example Stock QI, Diff of stock, and over stock
1. GR – End Control prints a Claim Report (1 st copy) in a A4 paper.
2. A scanning/checking GR staff checks new articles according to the document and enters the data in the blank
“actually counted”.
Create a claim
automatically .
Report a claim. Actuall

y
QTY QTY QTY
ts
counte
(broken) (exceeding) (incomplete) d
e n
u m
D oc
ge
an
Ch
Checker Checker Checker

Procedure for checking stocks
- Checker and LP staff together check stocks with a Claim Report signed by Checkers.
- The Claim Report is submitted to and signed by Div-Admin.
- The data are sent to End Control staff to revise the scanning result in the system again.
Create a claim
ts
automatically .
e n Actuall
y
u m QTY
Report a claim.
QTY QTY
counte
oc
d
(broken) (exceeding) (incomplete)
D
Broken 1
ge
an
Ch
Broken 3
Broken 1
ิ ค ้าจาก DC
1. การรับสน
Checker Checker Checker
Web GR @ Store
Revising the scanning result
Print a scanning
result.
Revise a scanning
result.
X
Search By : Specify the article which needs revising the scanning result
s
nt
e
u m
oc
Repor
t Back to Home
D
ge
an
Ch
Calculate Confirm Complete Data Sent from Hand Held
Exc Inco
Normal article Broken article
eedi mpl
found found ng ete
Update After revising the scanning result, click the button Calculate regularly to update t
data.
Web GR @ Store
If the receiving recorded is needed, click the button GR and the system records the receiving
automatically.
Repor
t
Calculate
Exc Inco
eedi mpl
ng ete
Web GR @ Store
After checking articles according to the Diff report (Claim Report –Recount),
 If broken, incomplete, exceeding, increasing, or decreasing articles are found, revise
Revise a scanning
the quantity adjusted in the system Web - - > result.
 Print the document Recount (2nd copy) as a summary again.

All the documents must be signed to create a claim’s E-mail to DC.
Store: S016 LADPRAO Receiving No.: 5000913302
Storage: 0001 GR Slip Receiving Date: 01/11/2012
Shop Code: Time: 14:10:01 Page 4/36
Contacted by:
Tax-
Unit Qty
excluded
Amount
GR keeps:
the original signed by the
MC as a receiver
nts
e
u m MC keeps the copy
D oc for further reference.

GR Slip DC
ge
an
Ch
Checker GR-End Control

Received by
MC
MC Return Receiver (if
any)
Date Date Date
MC staff receive products to sale area
Asking an MC staff to receive products
The standard for Asking a Sale Division staff to receive products at the checking
point is as follows.
Step 1 Contact SM/ASM Sale of each division within 10 minutes
Step 2 Follow the Step 1 within 5 minutes
Step 3 Contact DIV. Sale with a walkie-talkie within 10 minutes
Step 4 Inform GM to take a further follow-up
Contact GM with a
Check articles and GR Slip
walkie-talkie
Job Summary – Receiving products from DC
 Generate the report “Daily receipt With Delivery note” showing the received
products and their values.
 Arrange GR Slip accurately and completely according to the report.
 Check the Checker’s and Receiver’s signatures in all GR Slips thoroughly.
 Keep the documents with a clear cover day by day.
4. GR Slip
3. Claim Report
Keeping the documents
2. DC Stock Receipt Form
1. DC Truck Load
1. DC Truck Load
2. Handheld Scan Form
3. Claim Report (1st and 2nd times) with GR’s, LP’s, and Div-Admin’s
signature (If any)
4. GR Slip with GR-Checker and an MC staff’s signatures

Procedure
Handheld
Scan
Processing the receiving on the

Web system
Reporting claims
to DC Via E-Mail
Receiving method
1. HandHeld (HH) 1st priority (main tools)

- Scan barcode
- PO details (article, amount)

2. MIGO (SAP) - Poor signal
- HH error
Via MIGO
T Code : MIGO Select Goods

Enter PO Number
Receipt
Select Purchase
Order
Check on
Document and
Posting Date
Via MIGO
Click Check to see

an error message.
If there is no any
message, click on
Post.
Flag Item OK
Reporting a claim to DC (Branch Claim via E-mail) Request Branch

Claim
2. Following up DC
• Reporting a claim is made • GR must check all the
within 24 hours. claims made and finalize
• GR send a claim e-mail about them for all cases.
an product, item, and quantity. • DC responds within 24 • Exceptionally, upon the
• The claim is confirmed. hours. agreement, store is
• LP is asked to check the claim. • DC gives an immediate needed to finalize the
• Documents to be attached to response to DC. claim as “on negotiation”
the product are prepared. and follow it up until the
process ends.
1. Generating a claim 3. Finalizing a claim

Operation in case of exceeding articles (NO GI)

×
1
- Store cannot record the receiving. The
number of the incorrect delivery is 8.
- GR reports claims to DC.
3
2
DC’s response
1. This is a store’s product with STO 33xxxx to ask TO control GI later.
4
5 Sale
DC records movement type 641=8EA.
UR=8
GR records the receiving of
8 in SAP.
Operation in case of incomplete articles
DC does GI for store (641). For example,

1 DC does GI of 10 EA for store.
The store records the

receiving of 8 normal
- The number of the out of stock is 2, goods.
and GR reports a claim to DC. 2
5
4 Sale
In-transit = 2 UR=8
3
DC’s operation
1. DC delivers a substitute for the out of stock to GR and GR checks and records it
(=2).
2. store transfers the substitute with movement type 351 to DC. GR records the out
Operation in case stock QI (QI-Admin) occurs Admin
DC asks for the stock QI return to DC. QI
For the record of returning a

product to DC, only OPL generates
STO for the return.
3
1 After the product return to DC has been recorded,
the product must be transferred from QI-Admin to
GR records the product return to DC and the UR-Sale.
system does GI at UR-Sale.
4
2 Sale - GI is made with STO : 34xxxx.
- MVT. 351
UR
DC checks and records the

receiving into the system.
Operation in case stock QI (QI-Admin) occurs Admin

DC requires Clearance at store.
QI
1. GR proposes to Div-Admin the discount program as
responded by DC.
2. Clearance Stickers are printed and attached to products.
Sale
3. GR transfers products
from QI-Admin to QI-Sale.
QI
4. Products are sent to MC for arrangement and sale.

The system does Auto
5. Selling clearance products must be done at CA only. GI at day end.
The system does the GI at QI-Sale at day end.
Regulations for product return to DC

1. GR together with LP check the product return to DC and arrange it in
baskets, cartons, or pallets.
- Attach a Slot Tag (pink color) specifying complete details
- A claim report sent back by DC (printed out from the system)
2. GR submits the claim report to an OPL staff to generate STO (34xxxx)
to record the GI for DC.
3. GR records GI according to the SO generated by the OPL staff.
4. GR signs a GR/GI/Adjust/Transfer Slip completely.
5. GR separate copies of the Slips in different envelopes with covers.

Check List GR
The End…

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Operation Standard for GR

Training objectives: To promote GR staff to:

Paints /Plumbing AV/OA/CC

Sale Division 1 Sale Division2 Customer Service Div. Administrative Div.

Order Proposal List Goods Received Delivery service Maintenance

ASM ASM ASM

Staff Staff Staff

Div. Manager SM-GR

GR-Admin GR – Checker GR-End Control

1. Finishing the receiving of a

from Vendor accurately and 2. No overdue receiving

Vendor from DC accurately and fully an hour with 100% accuracy

and following and dealing 4. Performing stock claim and

Following up Branch Claim

Checking the In transit report

1.1 HomePro’s Distribution Profile

1.2 Products Type

1.3 Stock Type and Storage Location

1.4 Article Type

Business: Retailing Culture

Vision: 1. Service Mind

Vendor Buyer IM DC Store Customers

- Product - Range Review - Inventory - Good - Selling and - Satisfaction

1.2 Products Type

1.3 Stock Type and Storage Location

1.4 Article Type

Vendor Distribution Center Store

Put Away Put Away

- 0001 Sale Area for MC

- 0003 Admin Stock for GR Division

0001 Unrestricted Clearance Consignment The Vendor

Single Article : 1 item code = 1 article

ART. 261415 = Washing Machine HIT SF-85KJS EM 8.5KG. Top

ART. 180397 = Primer JOTASHIELD PRIMER

ART. 238511 = Toilet Moya White color MY0041

128685 Cooker Hood C620 60cm. SS

69081 Stove E/60 ZG A/I

Generic / Variance Article MCH 3 Colors

OPL generates PO to PO : 45xxxxxxxx

- Customer’s products for

Vendor delivers stocks to

- Display products as a sample

1 2 3 - Check the stocks in conjunction

5. GR : Admin >>> Acc.

1. Purchase Order (PO) 1 copy

2. Original of Tax Invoice 1 copy

or a brief receipt 1 copy

4. Original of Job Order/Delivery Order

or a copy of Tax Invoice 2 copies

5. Wood Certificate 1 copy

Remark (All documents have to be confirmed by Malaysia) :

Purchase Order (PO) Tax Invoice (Inv.) Receipt (Rec.)

Special case for operations Solutions

Operated in the special case

1. PO already received it. 2. PO Expired

Contact Sale SM/ASM

Deny to receive RECEIVED

1. Vendor’s name and

5. Quantity must be the same as

6. Cost price/unit must be the

ask Sale Division/DS if

 Admin put the amount by PO in the space (Red Alphabet)