LESSON II

GUESTROOM CLEANING
AND MAINTENANCE
 First rule of hotel housekeeping
Every respectful hotel cleaner will knock and announce themselves (say
HOUSEKEEPING) at least twice before unlocking a guest’s door and the again upon
entry. As a traveller, if you do not want housekeeping staff to knock in your door,
hang the DO NOT DISTURB sign on the outside door handle.

HOW TO CLEAN A HOTEL ROOM

Hotel cleaning: a step-by-step guide

To keep things simple, here’s a numbered list of steps to take when cleaning a hotel
room. If you’re a hotel guest, you can use this as a guide to know what should have
been cleaned before you checked in.
 Clean a hotel room bedroom
1. Strip the beds of all sheets and pillowcases. Inspect mattress and pillow protectors;
blackets and quilts for stains. Change when necessary. Sorry travellers but these items are
not changed between each guest.

2. Make the bed by laying the bottom sheet over the mattress. Tuck the sheet at the top end
of the bed only. This will secure the sheet so it does not “come loose” when the guest is in
the bed. Next, lay down the top sheet. Lay down the blanket. If the triple sheet method if
used, apply that over top of everything. Now, tuck the sheets and the blanket all
together on 3 sides of the bed, with hospital corners at the bottom. There is NO need to
round that bed more than once or twice. Smooth the quilt, duvet, doona, whatever is
being used on top, over the bed and make it look nice and neat. Stand fluffed, freshly
covered pillows at the head of the bed. Apply bed accessories (footers and throw pillows)
as per hotel décor.
3. Empty the rubbish bins. If there is dry garbage only, used gloved hands to
remove and save a plastic bag. Use discretion here.
4. Dust all furniture and picture frames with a slightly damp, clean cloth.
5. Wipe baseboards and spot clean walls if needed.
6. Checked balcony for rubbish and lock sliding glass door.
7. Sanitise the TV remote and telephone with the supplied cleaning product on a
dry cloth. Do the same with the fridge, if the room has one.
8. Spot clean bedroom mirror and windows. Full window cleaning is usually done
monthly and seasonally.
9. Replenish all guest room amenities; tissues, stationery, coffee, tea, sugar, and
milk.
10. Wash glasses and coffee mugs in the bathroom with hot water and soap. Dry
with a clean tea towel.
11. Check all drawers and wardrobes for items that may have been left behind.
Push hangers to one side of the closet. Check extra pillows and blankets for use and
neatness.
12. Vacuum the floor, including under the bed(s).
HOTEL BATHROOM CLEANING 101
1. Remove all use towels.
2. Discard all used soap, shampoo and lotion.
3. Empty the bin.
4. Check toilet paper levels. If less than 1/3 left on the roll, replace with a new roll
and fold to make a neat triangle. Keep the unused roll for use in hotel staff
bathrooms. Be sure there is a spare roll in the bathroom too.
5. Clean the mirror with clean water. Dry with a streak-free micro-fiber cloth. Enjoy
is best if you have it.
6. Spray the sink, bathtub, shower and toilet with supplied cleaner. Go light.
Chemicals are harsh on skin, lungs and the environment.
7. Use a clean, wet cloth to wipe (and scrub if necessary) the sink, bench-tops,
bathtub and shower tiles. Check shower grout for mold. Rinse excess cleaner, then
dry all surfaces with a clean, dry cloth/rag.
8. Do the same with a toilet, inside and out. Any cloth used on the toilet must not
be used on any other surfaces.
9. Wipe down bathroom walls when soiled or splashed.
10. Fold clean towels and bathmat to the hotel’s standards and place either in the
bathroom or on the beds.
11. Replenish bathroom amenities; soaps, shampoo, conditioner, and body lotion,
shower cap, etc.
12. Scan the bathroom surfaces for hair. Be sure to remove any stray hairs you
may have missed during cleaning.
13. Wipe the floor tiles with a damp cloth. Mops just spread dirty water and bacteria
around. They should not be used.

This should about do it. Lock the door as you leave and you’re done and ready
to tackle the next room. Whether you’re a hotel cleaner or an avid traveller, the
importance of a clean hotel room cannot be stressed enough. Gordon Ramsey
should give me a call if he’s ever in need of a stickler.
TYPES OF BEDS:

SINGLE BED- A BED APPROXIMATELY 36 INCHES BY 75 INCHES.

DOUBLE BED- A BED THAT CAN ACCOMMODATE A COUPLE OR TWO
INDIVIDUALS. IT IS APPROXIMATELY 54 INCHES BY 75 INCHES IN SIZE.
QUEEN BED- AN EXTRA-LONG, EXTRA WIDE BED, ABOUT 60 INCHES BY 80
INCHES IN SIZE.
KING BED- AN EXTRA-LONG, EXTRA WIDE BED, ABOUT 78 INCHES BY 80
INCHES IN SIZE.
ROLL-AWAY BED- A PORTABLE BED WITH OR WITHOUT WHEELS ALSO
CALLED EXTRA BED.

VARIOUS TYPES OF GUESTS:

VERY IMPORTANT PERSON (VIP)- A WELL RENOWNED GUEST LIKE HIGH-
RANKING OFFICIALS, EXECUTIVES, ETC., WHO WARRANTS A SPECIAL
TOURIST(FIT)- TOURISTS OR TRAVELERS TRAVELLING ALONE NOT JOINING
ANY TOUR GROUP.
JOINER- PERSON JOINING ANOTHER GUEST IN THE SAME ROOM.

ROOM AMENITIES BEDROOM AMENITIES

DND Sign Make Up Sign Closet with at least 6 hangers Beds:
Single bed 36” x 75” Double bed 54” x 75” Queen bed 60” x 80” King bed 78” x
80”

Bed linen Bed skirting Bed pad Bed sheet Size: allocate an allowance of 20-25
inches over bed size (on all sides). This depends on the mattress.
Bed cover Pillow with pillow case, two for single Shoehorn and shoe cloth
Luggage rack Dresser table with vanity mirror and dresser lamp TV set
Night table with night table lamp.

Telephone Directory Room service menu Safety Bible Guest folder Envelop,
stationery, ball pen, post card Guest comment survey Small note pad.
Dresser chair Coffee table and chairs Ashtray Floor lamp.

Jug filled cold water; two covered glasses. Side table.

A Picture Always Reinforces the Concept

Mercury is the closest planet to

the Sun and the smallest one in
the Solar System
A Picture Is Worth a
Thousand Words
Awesome
Words
This is a Chart

Venus
Venus is the second
planet from the Sun

Saturn
Saturn is a gas giant
and has rings

To modify this graph, click on it, follow the link, change the data and paste the new graph here
Competitor Analysis

Mercury Jupiter Neptune

Mercury is the Jupiter is the It’s far away from
smallest planet biggest planet Earth

Mars Venus Saturn

Mars is actually a Venus has high Saturn is the
cold place temperatures ringed one
Tasks to be Done

Jupiter

Neptune
Key Action Items

Mercury Mars
Mercury is the closest Despite being red, Mars is
planet to the sun a cold place

Jupiter Venus
Jupiter is the biggest Venus is the second planet
planet of them all from the Sun
This is a Table

Mass Diameter Surface Gravity

(earths) (earths) (earths)

Mercury 0.06 0.38 0.38

Mars 0.11 0.53 0.38

Saturn 95.2 9.4 1.16

This Is a Map
Venus
Venus is the
second planet
from the Sun

Mercury
Mercury is the
closest planet to
the Sun
A Timeline Always Works Well

Mercury Jupiter
Mercury is the Jupiter is the
smallest planet biggest planet

And Still
01 02 03 04 Counting!

Mars Venus
Mars is actually a Venus has high
cold place temperatures
4,498,300,000
Big numbers catch your audience’s attention
Target
Gender Age

30% 70%

Interests
Gardening

Music
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link, change the data and paste the resulting
Art graph here
Our Team
Helena White
Jupiter is the
biggest planet

Mike Smith Peter Pepper

Mercury is the Venus has high
smallest planet temperatures

Jenna Doe
Mars is actually a
cold place
 333,000.00
earths is the Sun’s mass

24h 37m 23s

is Jupiter’s rotation period

386,000 km
is the distance between Earth and
the Moon
Percentages

Mercury 12%
Jupiter 89%
Neptune 65%
30% Venus
Mars 45%

25%

Jupiter
Mercury Jupiter Neptune
Our Growth

20,000 20,500
Sales Return of
Department Investment

100 150
New New
Clients Employees

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Our Goals

Mars Saturn
It’s a cold place. The Saturn is composed
planet is full of iron mostly of hydrogen and
oxide dust helium

Mercury Venus
Mercury is the smallest Venus is the second
one in the Solar System planet from the Sun. It’s
terribly hot
Our Statistics

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the data and paste the new graph here
Our Statistics

40% 60%

Mercury Mars
The smallest Mars is a
To modify this graph, click on it, follow the link, change the data planet cold place
and paste the new graph here
This a Schedule
January February March April May June

Phase 1

Task 1

Task 2

Phase 2

Task 1

Task 2
Sneak Peek

You can replace the image on

the screen with your own work.
Just delete this one, add yours
and center it properly
Sneak Peek

You can replace the image on

the screen with your own work.
Just delete this one, add yours
and center it properly
Sneak Peek

You can replace the image on

the screen with your own work.
Just delete this one, add yours
and center it properly
Thanks!
Do you have any questions?

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+91 620 421 838
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