Workshop1.1 Process Model

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MANAGEMENT PROCESSES

PLANNING AND CONTROL MONITORING AND EVALUATION MANAGING IMPROVEMENT EXTERNAL AND INTERNAL
COMMUNICATIONS
Strategic Planning Monitoring, measurement, and Corrective Action Client Feedback Management
Operational Planning analysis
Public Consultation
Policy Development and Review Management Review
Internal Quality Audit
Requirements

Customer
Customer

satisfaction
OPERATION

⮚ ENFORCEMENT SERVICE
⮚ SHIPYARD REGULATION SERVICE
Safer people,
⮚ OVERSEAS SHIPPING SERVICE
PROMOTION, DEVELOPMENT, safer ships,
⮚ DOMESTIC SHIPPING SERVICE and cleaner
Requirements
Stakeholders

REGULATION, AND SUPERVISION environment


⮚ MARITIME SAFETY SERVICE
⮚ MANPOWER DEVELOPMENT SERVICE
⮚ TRAINING, CERTIFICATION, AND WATCHKEEPING
Products and
services
SUPPORT PROCESSES
Human Resource
Management Procurement Physical Resources
Management and Records Management
Information Systems Management Management
Development

Legal Services Financial Management

EXTERNALLY PROVIDED PROCESSES, PRODUCTS, AND SERVICES

COs/JOs Janitorial Services Preventive


Consultancy Services Security Services
Maintenance Services

Pest Control Services Storage Facility

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