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Workshop1.1 Process Model
Workshop1.1 Process Model
Workshop1.1 Process Model
PLANNING AND CONTROL MONITORING AND EVALUATION MANAGING IMPROVEMENT EXTERNAL AND INTERNAL
COMMUNICATIONS
Strategic Planning Monitoring, measurement, and Corrective Action Client Feedback Management
Operational Planning analysis
Public Consultation
Policy Development and Review Management Review
Internal Quality Audit
Requirements
Customer
Customer
satisfaction
OPERATION
⮚ ENFORCEMENT SERVICE
⮚ SHIPYARD REGULATION SERVICE
Safer people,
⮚ OVERSEAS SHIPPING SERVICE
PROMOTION, DEVELOPMENT, safer ships,
⮚ DOMESTIC SHIPPING SERVICE and cleaner
Requirements
Stakeholders