Quality management


Ensures that an organization, product or service
consistently functions well. It has four main
components: quality planning, quality assurance,
quality control and quality improvement. Quality
management is focused not only on product and
service quality, but also on the means to achieve it.

 The importance of quality
management systems

There are lots of benefits we can count for QMS in a company.
To begin with, implementing QMS promotes high staff-
engagement and continual improvement. As quality goals are
set, less materials are wasted and consequently the overall costs
are lowered. Identifying the staffs’ potentials and facilitating
training opportunities are two other benefits of quality
management systems. In the long term, the organization meets
all the standard requirements which entails complying with
industry regulations and in the most effective way. As QMS
always considers customer requirements, you can expect
customer trust which generates more sale and profit.
 
Quality Management Standards
 Quality management standards set up a framework for how a
given business should manage its activities. They describe the
precise way of managing a process, making a product, or
delivering a service.

The primary goals of Quality Management Standards are:

 meeting customer’s expectations

 reducing costs
 managing internal processes
 ensuring product reliability and safety
 meeting environmental objectives, and
 gaining market success
 Requirements of QMS

 A good quality management system must address
the company’s needs and support the business to
achieve its goals with consideration of associated
risks. As the company grows and changes in culture,
nature, and services, the Quality management
System must be adopted and updated to the business
new needs.
 How QMS is
implemented

 To implement an effective quality management
system, the company must identify and take control
of a number of interconnected, multi-functional
processes in order to ensure customer satisfaction
and continual improvement. The design of the QMS
should be influenced by the company’s various
goals, needs, risks, products, and services. Being
largely based on the plan-do-check-act cycle, this
structure allows for constant improvement regarding
products/services and the management system.
 basic steps of Implementing QMS in a
company :

 Design &build: You should develop the structure of the
QMS and plan for the implementation.
 Deploy: At this stage, you need to break down each
process into smaller subprocesses and provide the
necessary means to train and educate the staff.
 Monitor & measure: You should perform regular,
systematic audits of the quality management system to
seek improvement or deal with any unpredicted problem.
 Review & improve: Finally, the obtained results must be
analysed to see if the implementation has been successful
or not, and can be continually improved.
Quality control

 What is Quality Control
and ItsBenefits?
 Quality control refers to the set of activities that are
designed to ensure that a product or service meets
the specified quality standards. It ensures that
products or services meet a certain level of quality
before they are delivered to the customer. This is
typically done through inspections, testing, and
reviews to identify and correct defects or problems in
the product or service. Quality control is an
important aspect of any business, as it helps ensure
that products meet the required standards and meet
the needs and expectations of customers.
 Applications of Quality
Control

.
In service delivery, quality control may involve
evaluating the performance of employees,
assessing the quality of customer interactions, and
reviewing processes to ensure that they are
efficient and effective. In product development,
quality control may involve testing prototypes and
gathering customer feedback to ensure that the
final product meets their needs and expectations.
 Benefits of Quality
Control

Quality control is essential for ensuring
customer satisfaction and building a
positive reputation for a business. It can
also help reduce costs by identifying
and correcting defects early in the
production process and improve
efficiency by streamlining processes
and identifying areas for improvement.
 Improved Customer Satisfaction − Businesses can improve
customer satisfaction and loyalty by ensuring that products
or services meet the required quality standards. Customers


are more likely to be satisfied with their purchases when they
receive high-quality products or services that meet their
expectations.
 Increased Efficiency − Quality control activities can help
identify and eliminate waste and inefficiency in the
production process, leading to cost savings and improved
efficiency. By identifying and addressing issues early in
production, businesses can avoid costly rework and defects
and streamline their operations.
 Enhanced Reputation − A company with a reputation for
producing high-quality products or providing excellent
service is more likely to attract and retain customers. This can
lead to increased business and revenue for the company.
 Reduced Costs − Defects and errors in products or
services can lead to costly returns and customer
complaints. By identifying and addressing these issues

through quality control, businesses can reduce costs
associated with these issues.
 Improved Competitiveness − By consistently producing
high-quality products or services, businesses can
differentiate themselves from their competitors and
improve their competitiveness in the market. This can
lead to increased market share and profitability.
 Improved Safety − Quality control activities can help
identify and address potential safety hazards in
products or services, improving the end user's safety.
For example, by testing products for electrical or
mechanical safety, businesses can ensure that their
products do not pose a risk to consumers.
 Enhanced Reliability − By ensuring that products or
services meet the required quality standards, businesses can
increase the reliability of their offerings, leading to increased
customer trust and loyalty. Customers are more likely to

purchase from a company that they know produces reliable
products or provides reliable services.
 Promotion of Innovation − Quality control processes help to
identify opportunities for improvement and innovation in
the production process, leading to the development of new
and improved products or services. By continuously striving
for quality, businesses can stay ahead of their competitors
and meet the evolving needs of their customers.
 Increased Agility − By identifying and addressing quality
issues early in the production process, businesses can be
more agile and responsive to customer needs and changing
market conditions. This allows them to quickly adapt to new
opportunities or challenges and stay ahead of the
competition.
 Enhanced Sustainability − Quality control activities can help
to identify and address environmental impacts and
sustainability issues in the production process, leading to more
environmentally responsible products or services. This can

help businesses reduce their environmental footprint and may
also be attractive to consumers who prioritise sustainability in
their purchasing decisions.
 Improved Product Performance − By ensuring that products
meet the required quality standards, businesses can improve
the performance of their products. For example, by testing
products for durability and reliability, businesses can ensure
that their products perform well over time, leading to
increased customer satisfaction and loyalty.
 Enhanced Service Quality − Quality control activities can also
be applied to services to ensure they meet the required quality
standards. By identifying and addressing issues in the delivery
of services, businesses can improve the quality of their
services, leading to increased customer satisfaction and loyalty.
 Increased Regulatory Compliance − In some industries,
quality control is necessary to ensure regulatory compliance.
By implementing quality control measures, businesses can
ensure that their products or services meet the necessary


standards and regulations, reducing the risk of legal or
financial consequences.
 Improved Supplier Relationships − Quality control
activities can also be applied to materials and components
supplied by vendors or suppliers. By working with
suppliers to ensure they meet the required quality
standards, businesses can improve supplier relationships
and reduce the risk of quality issues downstream in the
production process.
 Enhanced Employee Satisfaction − Implementing quality
control measures can also increase employee satisfaction. By
providing clear standards and processes, businesses can
empower their employees to produce high-quality products
or deliver excellent service, leading to increased pride in
their work and job satisfaction.