QUALITY,

QUALITY,

HEALTH,
HEALTH,

SAFETY
SAFETY

AND
AND

ENVIRONMENT
ENVIRONMENT MANAGEMENT
MANAGEMENT SYSTEMS
SYSTEMS
MANAGEMENT
MANAGEMENT SYSTEM
SYSTEM DEVELOPMENT
DEVELOPMENT

QUALITY MANAGEMENT SYSTEM

as per ISO 9001: 2008

ENVIRONMENTAL MANAGEMENT SYSTEM

as per ISO 14001: 2004

OCCUPATIONAL HEALTH & SAFETY MANAGEMENT SYSTEM

as per OHSAS 18001: 2007

 INTRODUCTION TO QUALITY
Customers demands
 right first time (Zero defects)
 right on time (Completion dates)
 right price (Cost)

Quality as per ISO 9000 is

Degree to which a set of inherent
characteristics (distinguished features)
fulfill requirements (need or expectation)
 QUALITY
QUALITY MANAGEMENT
MANAGEMENT PRINCIPLES
PRINCIPLES
 Customer focus
 Leadership
 Involvement of people
 Process approach
 System approach
 Continual Improvement
 Factual approach to decision making
 Mutually beneficial supplier relationships
 Continual Improvement of the
Quality Management System
The
The ISO
ISO Model
Model

Management
Responsibility

Measurement,
Resource Analysis and
Management Improvement

Inputs Product
Outputs
Realization Product

ISO 9001: 2008

 Start
EMS
EMS MODEL
MODEL
Management Environment
review policy

Continual Planning
Checking Improvement *Aspect & Impact
*Measure & Monitor * Legal & other req.
*NC, CA, PA * Objectives & targets
*Records * EMP
* Audits
Implementation
*Roles & Responsibility
*Training & Communication
*EMS documentation & control
*Operational control
*Emergency Response
 Start
OH&S
OH&S MODEL
MODEL
Management OH&S
review policy

Continual Planning
Checking Improvement *Hazard & Risk
*Measure & Monitor * Legal & other req.
*NC, CA, PA * Objectives & targets
*Records * OH&S MP
*Audits
Implementation
*Roles & Responsibility
*Training & Communication
*Documentation & control
*Operational control
*Emergency Response
Integrated
Integrated Management
Management system
system Model
Model

Policy

Planning
Planning
Continual
Implementation improvement
& operation

Checking
Checking&&
corrective
correctiveaction
action

Management
ManagementReview
Review
 QHSE
QHSE POLICY
POLICY
be appropriate to the purpose, impacts,
risks
commitment to comply with legal & other
requirements
commitment for continual improvement
prevention of pollution
provide the framework for setting QHSE
objectives & targets
be documented, implemented & maintained
be communicated to all the persons working
for or on behalf of organisation
be made available to interested parties
be reviewed periodically
 QHSEMS
QHSEMS Components
Components

Policy

Planning OH & Safety Environmental

Planning
hazards aspects

Legal Objectives,
requirements targets & MP

Customer
requirements
 Customer
Customer focus
focus
&
&
Planning
Planning for
for Product
Product realization
realization

Top management shall ensure that

customer requirements are
determined and are met with the
aim of achieving customer
satisfaction.
 PROCESS
PROCESS APPROACH
APPROACH

Results are achieved more efficiently when

resources & activities are managed as a
process

INPUTS PROCESS OUTPUT

 The Process diagram

INPUTS OUTPUTS

People MONITOR
Equipment Product
Material Service
PROCESS
Methods Information
Environment Records

Checking –
Managing the inputs - Prevention Detection
Hazard Identification ,
Risk Analysis
and
Risk management
“The essence of risk management
Is to avoid high risks, manage
medium risks, and live with
low risks.”
 Risk Management System
I IDENTIFY all risk exposures (Hazards)

E EVALUATE the risk in each exposure

DEVELOP a plan
Terminate Treat Tolerate Transfer
D Avoid or Develop Acceptable
eliminate the controls Level of Insurance
Loss exposure risk

I IMPLEMENT the plan

M MONITOR (Measure, Commend and/or Correct)

 HAZARD AND RISK

HAZARD RISK
Source, situation, or Combination of the likelihood
act with a potential and consequences of a
for harm in terms of specified hazardous event
human injury or ill occurring. (accident or
health, or a incident).
combination of
these. A risk, always has two
elements:
• likelihood that it may occur
• the consequences of the
hazardous event
 HAZARDS

 Chemical

 Physical

 Biological

 Ergonomic
 OCCUPATIONAL HEALTH
HAZARDS • Dust fibers
• Fumes, smokes, mists
• Gasses, vapours
SAFETY • Noise
• Slips, falls • Vibration
• Falling objects • Temperature
• Lifting and handling • Radiation
• Operation Hazards • Illumination
• Fire and explosion • Pressure
• Inhalation • Virus, bacteria, fungi
• Eye damage • Repetitive motion
• skin contact • Monotony
• Electric shock • Fatigue
RISK QUANTIFICATION CRITERIA

SEVERITY PROBABILITY

 Major Frequent
 Serious  Occasional
 Minor  Seldom
 Incidental  Unlikely

LEGISLATION
RISK REGISTER
 CONTROL OF RISK

Risk cannot be INTOLERABLE

justified on any RISK
ground

Risk undertaken only if

benefits are desired;
but risk reduction may ALARP REGION
be considered

Broadly acceptable
NEGLIGIBLE
region; no need to
demonstrate ALARP RISK
 TERMINATION
TERMINATION OF
OF RISK
RISK

• Change of procedures

• Change of location

• Change of process

• Change of Equipment

• Use of alternate chemicals

Environmental
Environmental Aspect
Aspect and
and Impact
Impact
Environmental Aspect
Elements of an Organization’s activities,
products and services which can interact
with the environment

Environmental Impact
Any change to the environment, whether
negative or beneficial, resulting from an
organization’s activities, products and
services.
 Environmental
Environmental Aspects
Aspects evaluation
evaluation


Identify the activities with significant
environmental impacts

Only need to consider activities under control
and influence of business.

Use appropriate risk assessment process

Prioritize identified risks for action

Other models of Aspect Register
 LEGAL AND OTHER REQUIREMENTS

The organization shall establish and maintain a

procedure for identifying and assessing legal and
other OH&S and environmental requirements that
are applicable to it.

Other requirements may include industry codes,

consents, non-regulatory guidelines etc.
OBJECTIVES, TARGETS & KPI

Objectives and targets to be documented and
established at each relevant function and level
within the organization

To be SMART
 Specific
 Measurable
 Attainable
 Realistic
 Time bound
 QHSEMS
QHSEMS components
components

Policy Structure &

responsibility

Training
Planning
Planning
Document Documentation
control
Implementation Operational
& operation control Emergency
response
Structure
Structure and
and responsibility
responsibility
The roles responsibilities and authorities of
personnel who manage, perform and verify
activities having an effect on the QHS & E risks of
the organization’s activities, facilities and
processes, shall be defined documented and
communicated in order to facilitate QHSE
management

Chairman of the steering committee, Management

representative/ appointee & employee
representative have to be identified at appropriate
levels.
 Training
Training awareness
awareness &
& competence
competence
Organization shall:

Identify competence levels of personnel assigned
responsibility for performing tasks for effective
functioning of management system

Identify training needs, provide training and and
maintain records of the training provided

Ensure that employees are aware of their roles and
responsibilities, requirements of management
system and importance of working in conformance
to the management system policy and procedures
 Consultation
Consultation and
and Communication
Communication
Organization shall establish procedures for internal
and external communication

Personal Communication General Promotion

• Task instruction • Safety bulletin boards

• Orientation / Induction • Use of accident incident statistics
• Key point tips • Critical topic promotion
• Individual / group awards & recognition
Group Communication • News magazines
• Video shows
• Toolbox meetings • Safety fairs
• Safety talks • Contests
• Use of aids
 Documentation
Documentation
The documentation shall include:
documented statements of QHSE policy
and QHSE objectives
a QHSE manual
documented procedures required by
these International Standards.
documents required by the
organisation to ensure the effective
planning operation and control of its
processes.
Records required by these International
Standards.
 QHSE
QHSE Manual
Manual
The organization shall establish and maintain a
QHSE manual that includes
 the Scope of the QHSE management
system, including details of, and
justification for, any exclusions.
 description of the various elements of
these standards including roles &
responsibilities.
 description of the interaction between the
different elements ( process diagram) .
 QHSE
QHSE Manual
Manual contd..
contd..
 documented procedures or reference to
them;
 Legal register
 Risk register
 Aspect register
 Emergency response plan
 Work Instructions
 Document
Document and
and data
data control
control

Organization shall establish and maintain

procedures for controlling all documents and data
required by QHSEMS specifications to ensure that


They can be located

They are periodically review and authorized by
appropriate authority before issue

Current and relevant versions are available at point
of use and the obsolete versions are promptly
removed
 Operational
Operational control
control
Organization shall identify those operations
and activities that are associated with identified
risks where control measures need to be
applied.

The organization shall plan these activities

including maintenance, in order to ensure that
they are carried out under specified conditions

Organization shall develop documented

procedures for these operations and
communicate the same to all employees and
contractors
Emergency
Emergency preparedness
preparedness &
& response
response

Organization shall establish and maintain plans

and procedures to identify the potential for, and
responses to, incidents and emergency
situations, and for preventing and mitigating the
likely consequences associated with it

The organization shall ensure that all the

personnel in the organization are trained on
emergency response procedures and regular
periodic drills are carried out
 QHSEMS
QHSEMS components
components
Policy

Corrective/
Planning
Planning Monitoring & preventive action
measurement
Implementation Control of non-
& operation conforming product
Checking
Checking & & Records
corrective
corrective action
action
Customer feedback

Audit Analysis of Data

 Monitoring
Monitoring and
and measurement
measurement
 Periodically monitor activities, operations and
records
 Calibration of instruments
 Trends in Management system performance
 Validation of audits and inspections
 Adherence to maintenance plans
 Area monitoring (noise, pollution etc.)
 Implementation of legislative requirements
 Progress of management programs
 Safety equipment checks
 Accidents,
Accidents, incidents
incidents

 Reporting of accidents / incidents / near

misses
 Investigation of accidents / incidents
 Analysis of accident / incident investigation
reports
 Actions to be taken for prevention of
recurrence of accidents
 Non
Non conformance,
conformance, corrective
corrective &
& preventive
preventive
action
action


To identify responsibility and authority for
investigating non conformance, taking actions
to mitigate impacts, initiating corrective and
preventive actions

Confirmation of the effectiveness of
corrective and preventive actions taken

Records of non conformities to be maintained
with corrective / preventive action.
 Records
Records

The organization shall establish


Procedure for identification, maintenance
and retention of records

Records shall be legible, identifiable and
traceable to the activities involved

Records shall be readily retrievable
 Customer
Customer Feedback
Feedback
The organization shall establish


The frequency & methodology of
obtaining customer feedback

Obtain feedback preferably on rating
scale

Do root cause analysis & take corrective
action for customer complaint
 AUDITS
AUDITS

The organization shall establish and

maintain an audit programme for periodic
audits to be carried out to determine
whether the management system

performance conforms to planned
arrangements

has been properly implemented and
maintained

is effective in meeting the objectives
 Control
Control of
of nonconforming
nonconforming product
product

Product which does not conform is
identified and controlled to prevent
unintended use or delivery.

Defined in a documented procedure.

NC product shall be corrected and subject
to re-verification after correction.

The proposed rectification of NC product be
reported for concession to the customer,
the end user, regulatory body or other
body.
 Analysis
Analysis of
of data
data

to determine the suitability and
effectiveness of the management system

to identify where continual improvements
may be made.

Shall analyse this data to provide
information on:
 customer satisfaction;

 conformity to product requirements;

 characteristics & trends of processes,

products
 suppliers.
 QHSEMS
QHSEMS components
components
Policy

Planning
Planning

Implementation
& operation
Checking
Checking & &
corrective
corrective action
action
Management
Management review
review
 Management
Management reviews
reviews

Gauges the continuing
suitability, adequacy &
effectiveness of the
Management system in
the face of changing
internal & external
factors.

Addresses possible
need for changes to
policy, objectives &
other elements of the
Management system.
 Input
Input to
to MRM
MRM
Review of QHSE Policy, Objectives,
Targets, KPI, Management Programs and
its progress;
QHSE internal & external audit results.
The continuing suitability of the QHSE
management system in relation to
changing conditions and information
including developments in legal & other
requirements related to QHSE.
Evaluation of compliance of legal & other
requirements
 Input
Input to
to MRM
MRM contd..
contd..
Communication(s) from external
interested parties, including complaints
Follow up actions from previous
management reviews
Customer feedback
Process performance and product
conformity
Environmental performance
Status of corrective & preventive actions
 Input
Input to
to MRM
MRM contd..
contd..
Suggestions for improvement in QHSE
system
Resource requirements
Whether to communicate externally about
significant aspects and risks.
the results of participation and
consultation;
OH&S performance;
status of incident investigations