AUTOMATIC TELEPHONE

SYSTEM
SUBMITTED BY: JOHN ALEXIS ANDRADA (LEADER)
JOVAN IVERSON ABOOL (MEMBER) SUBMITTED TO:
MEL ANGELO ARABIA (MEMBER)
 What is Automatic telephone system?
 Automated telephony system is the general term used to describe any telephone system that
interacts with callers without human input (other than that of the person making the call). A
basic example of this would be an automated message followed by a list of options that can be
selected via the numbers on the caller’s dial pad. A more advanced example is interactive voice
response (IVR) technology.
 This allows the caller to speak normally and be understood by the computer, which can then
direct their call to the appropriate location.
 Types of Automatic telephone system
 Out bound: An outbound call center, on the other hand, makes outgoing calls to shoppers. Sales
teams typically run outbound centers to cold call potential customers about their products.
Companies also might make outbound calls to survey shoppers and collect market research.
 Inbound: An inbound call center is the one that receives incoming calls to the call center from
existing customers. Customer service agents and support teams are responsible to monitor and
attend the requests of the callers. One of the primary inbound call center services is to handle
customer calls and provide tech support.
 Hybrid: Hybrid Phone Systems are a blend of a Digital Phone System and an Internet-based
(VOIP) Phone System. This means you can make and receive using SIP Lines, Digital Lines,
and/or even Analogue Lines.
Out bound telephone system
Inbound Telephone system
Hybrid telephone system
End of topic, Love you Ma’am<3