Pertemuan 5 - Sistem Reservasi

SISTEM RESERVASI Pertemuan 5
PNR Retrieval
ACTION CODES
ILUSTRATION
Action/Advice and segment status codes
are used by airlines and travel systems to
communicate changes to flights and
Special Service Requests (SSRs).
Update the code to accept the
changes.
The TK Advice Code indicates there has been a

Where:
flight time change for 6X flight 6251.
2 Segment Number
To accept this new time, you can change the segment
HK Status code
status code to HK. For example: 2/HK
ACTION CODES
The Advice Codes and their corresponding status codes are:
Advice Code Explanation Status Code Explanation To accept and change all advice
KK Confirming HK Holding confirmed codes in the PNR at the same time,
use the ETK or ERK (end of
KL Confirming from waitlist HK Holding confirmed
transaction) commands.
TK Confirming new flight times HK Holding confirmed
Elements that contain inactive
US Unable to accept sell, have HL Holding waitlist advice codes (NO, UN, HX and UC)
waitlisted
are automatically transferred to the
UU Unable, have waitlisted HL Holding waitlist
history section of the PNR.
TL Waitlisted, new flight times HL Holding waitlist
HN Holding need HN If not holding, need

TN Holding needed, advise HN If not holding, need
passenger new times
HX Holding cancelled NO No action taken
RR Holding reconfirmed RR Holding reconfirmed
ACTION CODES
RESPONSE
ILUSTRATION
Segment 2 is confirmed from the waitlist and needs to be updated to HK,

while segment 7 has an inactive advice code (UC).
To update these segments, enter: ERK
For additional information, refer to the Amadeus Help Pages: HE

PNR > GPSTA > MS 22 (for an explanation) > GGCODE (list of
advice, status, and action codes)
Phone
BASIC PNR Receive From
Mandatory
Itinerary
Element
Name
Ticket Data /
Time Limit
PNR
OSI
SSR
Remarks
Optional
Element
Frequent Flyer
Advance Seat
Assignment
Security
Element
PNR RETRIEVAL
An active PNR can be retrieved by record locator, full name or partial name.
RT5C21CI Menampilkan kembali PNR menggunakan kode booking Amadeus
RT/SMITH Menampilkan kembali PNR menggunakan nama belakang penumpang
RT/SMITH/PAUL Menampilkan kembali PNR menggunakan nama lengkap penumpang

Menampilkan kembali PNR menggunakan nomor penerbangan, tanggal
RTTG414/29MARJKT-LIM
keberangkatan, kota keberangkatan dan nama
RT Menampilkan kembali kembali PNR saat ini
RH Menampilkan PNR history
Note:
A PNR is purged 4 days after the start of its last segment. Past dated/Purged PNRs can be recalled
using RPD or RPP entry for a period of 3 years.
PNR MODIFICATION
Before modify a passenger name, check the airline name change policy. Airlines provide a
phone number or website for this purpose. Airlines may apply penalties for any misuse.
There are two ways to modify a passenger name:
Name Update Name Change

When you update a name, all passenger associated You can completely replace an existing name with a new one, or
elements are retained. add, change, or delete a passenger type or an identification code in
a name element.
If the name update causes the name to be reorganized When you change a name, the itinerary, the fare elements and some
alphabetically, passenger association is automatically seat associations are retained, but all other elements that were
modified to reflect this change. associated to the original name are removed.
NAME UPDATE
NU2/1MON/KINAN MS Updates the last name, first name, and retain passenger association
NU1/RONALD MRS Updates the first name, and retain passenger association
NAME CHANGE Name Cancellation :
XE(SEGMENT NUMBER)
For example, to change Mr Henry Hanson to Mrs Ann PAXXXX, enter: 3/1PAXXXX/ANN MRS
3 Name element number to be changed
/1 Slash, number of passengers with the same family name
PAXXXX/ANN MRS Family name, slash, given name and title
4/JANE MRS Change a first name and cancel passenger association

1/(CHD) Change a passenger type
1/ Delete a passenger type
1/(CHD/10JUN10) Change date of birth.
For example:
TEST/CHILD(CHD/10JUN09)
Output:
TEST/CHILD(CHD/10JUN10)
1/(INFPAXXX/HANNAH/01JUN20) Change infant's surname
3/(INS) Change CHD (child) to INS (infant with a seat)
GROTH/MAXIMILIANRAPHAEL(CHD/11MAY16)
SPECIAL SERVICE REQUEST
Special Service Request (SSR) to request a special service for a passenger such as a special meal, a wheelchair and
others.
A PNR can contain a maximum of 255 active SSR elements.
A non-seating SSR entry can contain a maximum of 126 characters including spaces.
To pass details of a passenger's specific meal requirements to an airline, a Special Service Request (SSR)
must be added to the PNR.
To request a specific meal type, enter, for example:

SR SPML-No nut particles or oils (-free-flow text)
To request a meal for passenger 3 on all segments of a PNR, enter, for example:
SR VGML/P3
To request a meal for passenger 2 on segment 4 of a PNR, enter, for example:

SR SFML/P2/S4
Enter HE MEALCODES for more information.

SPECIAL SERVICE REQUEST
Unccompanied Minor (UMNR)
• To add an element for an unaccompanied minor manually after end of transaction, enter the age of the
unaccompanied minor as free-flow text, following the SSR code
• For example: SR UMNR – UM05 (where 5 is the age of the passenger)
Emergency Contact Information
• To send emergency contact information to an airline, you can create an containing the emergency contact name
and phone number
• For example: SR PCTC MH HK /EDWARD LEWIS/US3054411245.CELL PHONE
• MH : Airline Code | US : Country Code
Advance Passanger Information System (APIS)
• A program used by U.S. Customs and Border Protection (CBP) and some airlines to send passport and visa
information to the CBP, at least 60 minutes prior to passenger’s departure time.
• For example: SR DOCS AY HK1-P-GB-012345678-GB-30JUN73-M-14APR25-JOHNSON-SIMON
• AY : Airline Code | P : Travel Document Code (Passport) | GB : Issuing Country | 012345678 : Document Number
| 30JUN73 : Passanger’s Date of Birth | M : Male | 14APR25 : Document Expiration Date
Wheelchair
• Advance seat reservations can be offered to wheelchair passengers. In order to comply with safety regulations,
wheelchair passengers should never be seated: (1) at Emergency Exit and (2) Upper Deck of the Aircraft
• For example: SRWCHR-ELDERLY PERSON/P2
Pet in Cabin / Animal in Hold
• To send animal in hold or pet in cabin information to an airline, create an SSR containing type, specify number,
container weight and dimensions.
• For example: SRPETC-NN1-CAT W-5KG D-40X30X20CM
To show a seat map for a flight:
SMAA1303/M/18AUGMIAMEX
SEAT REQUEST SM
AA1303/
M
: Transaction Code
: Flight Number
: Class of service
18AUG : Date of Departure
MIAMEX : City Pairs
To request a specific seat for a specific segment, enter, for example:
ST/13C/P1/S5
ST Transaction code for seat

Seat number requested (two digit and one letter)
/13C
Note: Larger aircraft such as the airbus A380 will accept a three digit and one letter code.
/P1 Passenger association (system user airlines only)
/S5 Segment number
These are the system limitations for advance seat requests:

1. You cannot request seating for any segment that is booked more than 362 days in advance
2. Each airline applies a time limit for advance seating requests. If you make a seat request for a flight after this time
limit, the system responds with the message CHECK DATE/SEGMENT # (where # is the segment number)
3. Advance boarding passes may not be issued for advance seating on airlines without seat agreements
SPLIT PNR
If you have a PNR with multiple passengers and you need to rebook a separate itinerary for one or more of them, you
can split the PNR
When you split a PNR:
1. A separate PNR with the new information is created and is tagged as an ASSOCIATE PNR
2. The original PNR is tagged as a PARENT PNR
SPName Element Number

Received From
EF To split name elements 1, 3, and 5,
enter SP1,3,5
Example for Associate PNR :
SP1 To split name elements 3 to 6,
Split a Single Name Element Split Multiple Name Element enter SP3-6
RFAdams
EF To split name elements 1 and 3 and the
range of name elements from 5 to 8,
Example for Parent PNR : enter SP1,3,5-8
RFAdams
ET
TUGAS (1)
IEPJ-EML-dianimprianti2@gmail.com
Buatlah sebuah reservasi menggunakan sistem Amadeus sesuai dengan instruksi

dibawah ini:
One Way Trip (daerah bebas, internasional) Return Trip (daerah bebas, internasional)
Jumlah penumpang bebas ( + Children) Jumlah penumpang bebas (+ Infant)
Special Request: Special Request:
- CHML - MOML
Kelompok 1 - DBML - APIS Passanger 1
- AVML - BBML
Kelompok 2 - Informasi Kontak Darurat - WCHR
- SFML - VGML
Kelompok 3 - WCHR - Informasi Kontak Darurat
TUGAS (2)

dibawah ini:
- Informasi Kontak Darurat - Pet in Cabin
- APIS Passanger 2 - WCHR Kelompok 4
- CNML - DBML
- Informasi Kontak Darurat - APIS Passanger 1 Kelompok 5
- HNML - VGML
- WCHC - Pet in Cabin Kelompok 6
TUGAS (3)

dibawah ini:
- Informasi Kontak Darurat - SFML
- AVML - DBML
- KSML - APIS Passanger 3
- WCHC - BBML Kelompok 9
TUGAS (4)

dibawah ini:
- CNML - DBML
- HNML - Informasi Kontak Darurat
TUGAS (5)

dibawah ini:
- HNML - BBML
- SFML - VGML
TUGAS LANJUTAN
Setelah melakukan reservasi sesuai tugas yang telah ditentukan, gunakan
mandatory Itinerary Pricing untuk melihat harga dari PNR. Mulai dari FXX,
FXP dan FQQ (tergantung jumlah penumpang).
Semua yang sudah ditulis pada halaman AMADEUS di emailkan ke saya dengan
mandatory berikut:

Pertemuan 5 - Sistem Reservasi

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SISTEM RESERVASI Pertemuan 5

The TK Advice Code indicates there has been a

HN Holding need HN If not holding, need

Segment 2 is confirmed from the waitlist and needs to be updated to HK,

For additional information, refer to the Amadeus Help Pages: HE

BASIC PNR Receive From

RT/SMITH Menampilkan kembali PNR menggunakan nama belakang penumpang

RT/SMITH/PAUL Menampilkan kembali PNR menggunakan nama lengkap penumpang

RH Menampilkan PNR history

Name Update Name Change

3 Name element number to be changed

/1 Slash, number of passengers with the same family name

PAXXXX/ANN MRS Family name, slash, given name and title

4/JANE MRS Change a first name and cancel passenger association

To request a specific meal type, enter, for example:

To request a meal for passenger 2 on segment 4 of a PNR, enter, for example:

Enter HE MEALCODES for more information.

Emergency Contact Information

Advance Passanger Information System (APIS)

Pet in Cabin / Animal in Hold

ST Transaction code for seat

/S5 Segment number

These are the system limitations for advance seat requests:

SPName Element Number

Buatlah sebuah reservasi menggunakan sistem Amadeus sesuai dengan instruksi

Buatlah sebuah reservasi menggunakan sistem Amadeus sesuai dengan instruksi

Buatlah sebuah reservasi menggunakan sistem Amadeus sesuai dengan instruksi

Buatlah sebuah reservasi menggunakan sistem Amadeus sesuai dengan instruksi

Buatlah sebuah reservasi menggunakan sistem Amadeus sesuai dengan instruksi

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