Learning Organizational Behavior

ness ce
si an
Bu form
r
Pe

INDIVIDUAL GROUP ORGANIZATIONAL

Monica
…….
INDIVIDUAL foundation
Self awareness
 Personality : The relatively enduring pattern of thought,
emotions, and behavior that characterize a person, along with the
psychological process behind those characteristics ( such as FIVE
MODEL , MBTI , Disc theory, locus of control
 MOTIVATION  Maslow’s Needs Hierarchy
theory, Expectancy theory , Herzberg theory
 TYPE A or B ?
 FIRO B
 Emotional Quotient
APPRECIATING INDIVIDUAL DIFFRENCES : INTELLIGENCE,
ABILITY, PERSONALITY, CORE SELF EVALUATIONS,
ATTITUDES, and EMOTIONS

expertise through education

MARS Model of Individual Behavior and
Performance

VALUE Role
perceptions

PERSONALITY
Motivation
PERCEPTIONS Behavior
And Results

EMOTIONS and Ability

ATTITUDES
Situational
STRESS factors
MARS means
 Individual Behavior and Result are influenced by his or
her motivation and his or her ability
 In doing his or her effort to behave , he or she will be
influenced by his or role role perceptions as well as by
situational factors
 All MARS model of individual are influence by VALUE ,
PERSONALITY ,PERCEPTIONS, EMOTIONS
and ATTITUDES and STRESS
 It means if company or organization need to do
something wit behavior and result, it can be
learned by MARS and all related
 UNDERSTANDING MOTIVE
 MOTIVATION : hierarchy of needs by Abraham Maslow
 HERZBERG MODEL : Hygiene versus Motivational Factors
 EXPECTANCY MODEL (VROOM): equality factors (internal
versus external)
 McLelland model : Achievement Orientation – Affiliation
Orientation – Power
Maslow theory of Motivation

Self Actualization
SA
Self Esteem

Social

Security

Basic Needs
 Maslow (1943)
• Deficit principle Abraham Maslow
A satisfied need is not a
motivator of behavior.

• Progression principle
A need at one level does not
become activated until the next
lower-level need is satisfied.
 McClelland theory

Need for Achievement

Need for Power

Need for Affiliation

MOTIVATION and Business Performance
EMPLOYEE satisfaction  Employee
Performance  Business Performance

 What make our people contribute more ?

 What make our people engage ?

t h is
u t
ny a bo
m pa care
Co ould
 Employee Engagement Sh
 Employer branding
 VALUES
Personal Values guide our decision and action to
some extent, but this connection Is not always as
strong as some one would like to believe
Habitual behavior tends to be consistent with our
values, but our everyday conscious decision and
actions apply our value much less consistently
ROKEACH MODEL  link to executive , activist
or terminal value , instrumental value …..
SELIGMAN MODEL  link to Happiness Index
KAHLE  Link to “ marketing field “
PERSONALITY BEHAVIOR
 Traits  Mindset
 Personality  Attitude
 Character
 MBTI
 FIVE BIG
 DISC  Competency
 Type A or type B  FIRO B
 Locus of Control  Emotional Intelligence
 Defense Mechanism   Behavioral Assessment
Example for understand personality : 5 factor
model to understand Personality traits
People with high score on this dimension
Tend to be more

CONSCIENTIOUSNESS Careful, dependable, self disciplines

Courteous, good natured, empathic,

AGREEABLENESS
caring

NEUROTICISM Anxious, hostile, depressed

OPENNES TO EXPERIENCE Sensitive, flexible, creative, curious

EXTROVERSION Outgoing, talkative, sociable, assertive

An OB Model for studying Individual Differences

ORGANIZATIONAL/INTERNAL CONTEXT

Important individual Individual level

Difference at work Work outcomes
Relatively • Intelligence • Job performance
fixed • Ability • Job satisfaction
• Personality • Turnover
• Core self evaluation • Organization
citizenship behavior
 Self esteem • Counterproductive work
Relatively  Self efficacy behavior
Flexible  Locus of control
 Emotional stability
• Attitudes
• Emotions
 G E?
H AN
Q C
Intelligence and Cognitive Abilities IQ / E
C AN
 INTELLIGENCE represents an individual’s capacity for
constructive thinking, reasoning and problem solving,
research has shown that Intelligence ( IQ) ( as well as
personality also is a function of environmental influences
 Key MENTAL ABILITY 
Charles Spearman in 1927 : all cognitive performance
is determined by 2 types of ability ( General mental ability and “task
at hand” ) , means that individual’s ability to complete crossword
puzzle is a function of his or her broad mental ability and the specific
ability to perceive patterns in partially completed words
 Empirical study found that some combination of better schooling,
improved economic status, healthier nutrition and a more
technologically complex society might account for gains in IQ scores
 NEXT session

LIFE STORIES
6 characters

expertise through education

I. MONICA
CRITERIACHI
The CONTENT
1. HER VALUE – MOTIVE
2. WHERE DID SHE GET those value –
motive
3. GIVE us Clue about her personality
4. Lesson learned from her life story
5. Is she happy

expertise through education

2. ANNCRITERIA
GILROY
The CONTENT
1. HER VALUE – MOTIVE
2. WHERE DID SHE GET those value –
motive
3. GIVE us Clue about her personality
4. Lesson learned from her life story
5. Is she happy

expertise through education

3. JaimeCRITERIA
Irick
The CONTENT
1. His VALUE – MOTIVE
2. WHERE DID HE GET those value –
motive
3. GIVE us Clue about his personality
4. Lesson learned from his life story
5. Is he happy

expertise through education

4. Sachin Jin
CRITERIA
The CONTENT
1. His VALUE – MOTIVE
2. WHERE DID HE GET those value –
motive
3. GIVE us Clue about his personality
4. Lesson learned from his life story
5. Is he happy

expertise through education

5. AlexCRITERIA
Mandle
The CONTENT
1. His VALUE – MOTIVE
2. WHERE DID HE GET those value –
motive
3. GIVE us Clue about his personality
4. Lesson learned from his life story
5. Is he happy

expertise through education

6. Daniel Salvadory
CRITERIA
The CONTENT
1. His VALUE – MOTIVE
2. WHERE DID HE GET those value –
motive
3. GIVE us Clue about his personality
4. Lesson learned from his life story
5. Is he happy

expertise through education

PREPARE your Presentation for session 3

 Present information in an organized and concise manner

 Demonstrate skill to persuade others in persuasive
manners
 Demonstrate listening skills