SOP & POLICY TRAINING

FEBRUARY 2017
PREPARATION

SERVICE

DEPARTURE

HAND OVER
PREPARATION

Room Status

Reservation

EA

Registration
 Room Status

VC

VD VR

OD OC
 RESERVATION

Type of Phone
Name Room Rate Number

Arrival Length Time of Repeat

& of Stay Check Order
Departu in
re Date
 EA

RSV Form Key Card Cleanliness

Room Room Support

Amenities
Equipment installation
 REGISTRATION

RSV Welcom Guest Phone Paymen Escortin

Sign
Form e Drink Data Number t g Guest
 SERVICE

Give Correct
Maintain Guest
and Clear Initiative
Satisfaction
Information

Handling
SOP
Complain
 DEPARTURE Room Bill

Prepare Bill Restaurant Bill

Other Bill

Ask for key Room Check

Deposit
Check Present &
Out Explain the Bill Remaining
Payment

Facilities
Asking for
comment
Service

Thank the guest

 HAND OVER
Daily Activity

LOG BOOK F/U Information

Message for Next Shift

Balancing Account

Recheck to other Dept. Petty Cash

CASHIER
Internal Check House Bank

Closing Small Change

Registration Form

File-ing Reservation Form

TIDY UP Mise en Place Bills

Area Cleaning
 yo u
ha n k
T