MANAGING

LODGING
OPERATIONS

HPC 111
FUNDAMENTALS IN
LODGING OPERATION
Hotel Management
 is the executive level of a hotel. This management position will oversee all aspects of
running a hotel. This will be in the form of hotel, housekeeping, restaurant, meeting, etc.
 Also defined as hospitality management.
 Part of service industry, this industry cater services to guest and they communicate directly
to guest.
 A service industry in which personality development is the most important part of
the professional portfolio of an individual.
MANAGEMENT FUNCTION
Management is the act of getting people together to accomplish desired goals
and objectives using resources efficiently and effectively.
MANAGEMENT
FUNCTION
1. Planning
 is the foundation pillar of hospitality management.
 it requires administration to assess where the hospitality industry presently is and where it
would be in the upcoming years.
In strategic Planning, management analyzes internal and external factors, that may affect the
hospitality industry, its objective and goals.
Internal Environment Factor – stands for the factors affecting performance within the
hospitality industry itself.
External Environment Factors – is the outside world, factors beyond the control of the
hospitality industry which may affect it in positive or negative ways.
2. Organizing
The second function of the management. Hospitality management must
organize all its resources beforehand, to follow the course of action decide
during the planning process.
Hotel Managers must look at the requirements of different divisions or
department. They must ensure the harmonization of staff , and try to find
out the best way to handle the important task s and reduce unnecessary
expenditure within the industry.
3. Directing/leading
 The third hospitality management function.
 This function helps the hospitality management control and supervise the actions of the
staff.
 It also enables them to render assistance to the employees by guiding them in the right
direction, to achieve the hospitality industry goals and also accomplish their personal or
career goals, which can be powered by motivation, communication, department dynamics
and department leadership.
4. Controlling
The fourth function in the hospitality management.
Includes establishing performance standards, which are aligned to the
hospitality management industry objectives. It also involves evaluation and
reporting of actual job performance.
This aims to check if the task being allotted are performed on time and
according to the standards set by the quality department.
5. Staffing
Without human resources, no industry can get off the ground, let alone do the business and make profits. Even the most
labor efficient business models like online marketing and counseling requires expertise in the form of knowledge individuals
whose job is to identify trends, do research and provide business plans or solutions to problems.
• Staffing is an important function because it puts the right man in the right job. It is an ongoing activity as hotel
employees to keep leaving and joining the hotel organization, they also retire from time to time leaving empty places in
various positions. Efficiency is a prime focus for, leaves, payments, benefits, medical allowances, social security
accounting and much more.
• It is very important to maintain a productive working environment, build positive interpersonal relationships and engage
in problem solving. This can only be done effectively, with proper communication. Understanding the communication
process and working on areas that need improvement, helps hotel managers become more effective planners.
The Role of a Hotel Manager
 A hotel manager or hotelier is a person who holds a management position within a hotel, motel, and vacant
establishment. Management titles and duties vary by company. In some hotels the title hotel manager or
hotelier may solely be referred to the General Manager of the hotel.
 Small hotels usually have a small management team consisting of three or fewer managers while larger
hotels may have a large management team consisting of managers of various departments and divisions.
 Hotel managers are responsible for making sure that all areas of a hotel environment run smoothly and
work together successfully. They also oversee advertising campaign and make sure that the hotel is not
going over budget.
The Role of a Hotel Manager
Hotels are extremely complex environment which require a lot of work to be performed behind the scenes in order to
maintain a front of home appearance which guarantees that the guests enjoy a comfortable and relaxing stay.
Different areas of the hotel will need to work together at all times in order to maintain the high standards expected by
members of the public who have paid with their hand-earned cash. Hotel managers are responsible for ensuring that
all areas of the hotel are performing properly at all times and that the hotel enjoys a good reputation in the local area.
Large hotels may have several a managers, who each take control of one specific department. For instance, there may
be a manager of housekeeping, a marketing manager, and catering a manager. However, these includes will be
expected to report to a general manager throughout the working day.
Smaller hotels usually employ just one individual to perform the necessary managerial tasks. Managers working in a
general role in large hotels will spend a lot of time working behind the scenes. They will often be expected to attend
meetings and concentrate their efforts on marketing. Managers working in smaller hotels will have more contact
with guests on a daily basis.
Hotel Innovation
of Principles
of Management
1. Division of Work
Work should be divided among individuals and groups to ensure that effort and attention are
focused on special portions of the task. Henri Fayol presented work specialization as the
best way to use the human resources of the organization.
 2. Authority and Responsibility
The concepts of authority and responsibility are closely related. Authority was defined by
Fayol as the right to give orders and the power to exact obedience. Responsibility involves
being accountable, an and is therefore naturally associated with authority. Whoever
assumes authority also assumes responsibility.
3. Discipline
A successful organization requires the common effort of workers. Penalties should be
applied judiciously to encourage this common effort.
4. Unity of command

Workers should receive orders from only one manager.

5. Unity of Direction
The entire organization should be moving towards a common objective in a
common direction.
6. Subordination of Individual Interests to
the General Interests.
The interest of one person should not take priority over the interests of the organization
as a whole.
7. Renumeration
Many variables, such as cost of living supply of qualified personnel, general business
conditions, and success of the business, should be considered in determining a
worker's rate of pay.
8. Centralization
Fayol defined centralization as lowering the importance of the subordinate role
decentralization is increasing the importance. The degree to which centralization or
decentralization should be adopted depends on
the specific organization in which the manager is working
9. Scalar Chain
Managers in hierarchies are part of a chain like authority scale. Each manager, from the first
line supervisor to the president, possesses certain amounts of authority. The president
possesses the most authority, the first line supervisor the least. Lower level managers
should always keep upper level managers informed of their work activities. The existence of
a scalar chain and adherence to it are necessary if the organization is to be successful.
10.Order
For the sake of efficiency and coordination, all materials and people related to a
specific kind of work should be treated as equally as possible.
11.Equality
All employees should be treated as equally as possible
12.Stability of Tenure of Personnel
Retaining productive employees should always be a high priority of management. Recruiting and
Selection Costs, as well as increased product reject rates are usually associated with hiring new
workers.
 13.Initiative
Management should take steps to encourage worker initiative, which is defined as
new or additional work activity undertaken through self-direction.
14. Espirit de Corps
Management should encourage harmony and general good feelings among
employees.
 The Principles of Scientific Management
Taylor explained his principles of scientific management.
He starts by describing what he considered the best system of management in the current use, the system of "initiative and
incentive" in this system, management gives initiatives for better work, and workers give their best effort. The form of payment is
practically the whole system, in contrast to scientific management,
Taylor's scientific management consisted of four principles:
First. They develop science for each element of a men's work, which replaces the old rule-of-thumb method.
Second. They scientifically select and then train, teach, and develop the workman, whereas in the past he choose his own work and
trained himself as best he could
Third. They heartily cooperate with the men so as to ensure all of the work being done in accordance with the principles of the
science which has been developed.
Fourth. There is an almost equal division of the work and the responsibility between the management and the workmen. The
management take over all work for which they are better fitted than the workmen, while in the past almost all of the work and the
greater part of their responsibility where thrown upon the men.