BA RIA VUNG TAU UNIVERSITY

FALCUTY OF FOREIGN LANGUAGES & SOCIAL SCIENCES

WELCOME TO
BUSINESS ENGLISH A1
Instructor: Ms. Loan Nguyen Thanh
Mobile: 0942.255.937
Email: loannt@bvu.edu.vn
UNITS
 HOW TO SCORE

Điểm quá trình=(Điểm txcc + Điểm thi giữa kỳ)/2

Điểm tổng kết=

Điểm quá trình *40% + Điểm thi cuối kỳ * 60%

You will not be allowed to take the final test if you miss more
than 4 periods. (=30% attendance)
CLASSROOM RULES
 Be on time
 Speak English
 Respect others
 NO MOBILE PHONES
 NO CHEATING
 UNIT 2
DOING BUSINESS
Unit overview
Lesson outcome: Learners can talk abut:

 deliveries
 orders
 quantities
Vocabulary Orders and deliveries

Deliver (v)
/dɪˈlɪv.ər/

Giao (hàng)

Ex: Mail is delivered to our office twice a day.

Vocabulary Orders and deliveries

Order (v)
/ˈɔː.dər/

Đặt (hàng)

Ex: I ordered some pasta and a mixed salad.

Vocabulary Orders and deliveries

Supplier (n)
/səˈplaɪ.ər/

Người (nhà) cung

cấp

Ex: They are the world’s largest supplier of baby foods.

Vocabulary Orders and deliveries

Delivery (n)
/dɪˈlɪv.ər.i/

Sự giao hàng

Ex: The company gets two deliveries a day.

Vocabulary Orders and deliveries
Read the text. Are the words in bold verbs or nouns?

What is Jangle?
Jangle 1)delivers meals to customers from their favourite
restaurants. You can 2)order your food on our website or with
our app. Use your postcode to find restaurants in your area,
choose your food and place your 3)order. The 4)supplier
prepares your food and our rider 5)delivers it to you. We make 6)
deliveries every day of the year.
Vocabulary exercises Orders and deliveries
Complete the sentences about the Jangle app with the correct form of the words in Exercise 2A.
(deliver, order, supplier, delivery)

1. We often ______ food with the Jangle app. It's quick and easy.
2. Jangle ______ food to homes and offices.
3. Jangle makes thousands of______ every day.
4. Jangle isn't a food______ , it's a delivery service.
5. They place a big______ with Jangle every Friday and the
service is great.
Vocabulary exercises Orders and deliveries
Choose the correct option to complete the groups of sentences: deliver, deliveries, delivers,
delivery

1. He ______ pizzas on his motorbike.

2. We make hundreds of ______ every week.
3. Do they ______ on Sundays?
4. The ______ is late. Can you phone them?
Vocabulary Orders and deliveries
Look at the webpage about a distribution centre for a supermarket chain. Match the questions
(a-d) with the paragraphs (1-4).

a. How many products do you have here?

b. What does a distribution centre do?
c. How much food do the supermarkets order?
d. How many people work at the distribution centre?
Vocabulary Orders and deliveries
a. How many products do you have here?
b. What does a distribution centre do?
c. How much food do the supermarkets order?
d. How many people work at the distribution centre?

1. __________________________________________________

We prepare the orders and deliver them to our supermarkets in each

region. We have fifteen regional centres in the country. The
supermarkets send their orders via the online platform. We don't have
much time to prepare an order. Our delivery trucks leave here the next
day with the order.
Vocabulary Orders and deliveries
a. How many products do you have here?
b. What does a distribution centre do?
c. How much food do the supermarkets order?
d. How many people work at the distribution centre?

2. __________________________________________________

We have over 400 warehouse workers and about fifty drivers here. It's
a big centre. We deliver food to supermarkets in the London area and
operate twenty-four hours a day.
Vocabulary Orders and deliveries
a. How many products do you have here?
b. What does a distribution centre do?
c. How much food do the supermarkets order?
d. How many people work at the distribution centre?

3. __________________________________________________

We have over 2.000 products including some fresh fruit and

vegetables, drinks, tinned food, rice, pasta, cereals and cleaning
products. We sell a lot of bananas. It’s the top-selling product.
Vocabulary Orders and deliveries
a. How many products do you have here?
b. What does a distribution centre do?
c. How much food do the supermarkets order?
d. How many people work at the distribution centre?

4. __________________________________________________

It depends on the size and location of the store. For example, a lot of
office workers and tourists use the small city centre shops. A customer
usually wants a sandwich or some sushi for lunch, or some snacks and
water. Not many customers buy fresh fish and meat.
Grammar
Things you can / can’t count
Grammar
Things you can / can’t count
Grammar
Things you can
/ can’t count
Grammar
Things you can
/ can’t count
Grammar exercise
Exercise 4
Exercise 4
Exercise 5
Exercise 6
Exercise 6
 VIDEO

THE GOOD EATING

COMPANY
VIDEO
Watch the complete video. Complete the information about the company.
Watch the video again. Choose the correct option.

1. Jodie is Operations Manager/CEO at The Good Eating Company.

2. The Good Eating Company have cafes in London and Scotland/Ireland.
3. Maxwell is a Chef/Café Manager at The Good Eating Company.
4. The café sells a lot of/doesn't sell many flat whites.
5. The Good Eating Company like to use international/local suppliers.
6. Jodie speaks to delivery companies/suppliers on the phone.
7. Fresh produce arrives in the morning/afternoon.
8. For lunch customers buy sandwiches, salads, fruit and hot dishes/dessert.
2.2 PLACING ORDERS ON THE PHONE

Lesson outcome: Learners can place simple order on the phone.

 Lead-in PLACING ORDERS ON THE PHONE

Work in pairs.

Student A: Look at the

order form below. Ask
student B questions to
complete the information.

Student B: Look at page

118
Listening
An order by phone
Listening
An order by phone
Listen and complete the phrases.
 Practice the conversation in pairs. Try to change the roles

L: Eco Boxes. Laura speaking. How can help you?

I: Hello, my name is Igor Mazur. I'm calling from Polka Café.
L: Sorry, can you spell your surname for me, please?
I: Yes, it's M-A-Z-U-R. It's pronounced 'Mazur’.
L: And the name of the café?
I: It's Polka. That's P-O-L-K-A.
L: Thank you, Mr Mazur. Can have your CRN?
I: Erm, what is my CRN?
L: It's your customer reference number.
I: Ah, yes, it's 19-00-01-36-78.
L: Thank you. How can help you?
I: I'd like to order some of your new takeaway boxes but I can't see the prices in the
online catalogue.
L: I see. Do you have the product reference numbers?
I: Yes, I have them here - TGBO1, TGB02 and TGB03. How much are the three boxes?
L: The TGB01 costs £2.50 for twenty-five boxes. The TGB02 costs £3 for twenty
boxes and the TGB03 costs £2 for ten.
I: So that's £2.50 for the small ones, £3 for medium and £2 for the large size.
L: Yes, that's right.
I: What are the two colours?
L: Natural and white.
I: And how much does delivery cost?
L: It's free delivery for orders over £100. How many boxes do you need?
I: 400 of the white TGB01 boxes and 500 of the natural TGB02 boxes. Can you deliver by
Monday 26th?
L: I'm very sorry, we can't. We don't have any white boxes in stock. But we can send the
natural ones by Monday.
I: OK, I'd like to order those now, please.
L: Certainly, I'll put your order on the system.
I: How is that in total?
L: The total cost is £115 including tax. Delivery is free of charge for this order. Can I help
you with else?
I: No, that's fine. Thank you for your help. Goodbye.
L: You're welcome. Goodbye.
Repeat the sentences
Grammar
Grammar
Practice

Student A
Read the
instructions
below. In pairs,
role play the
conversations.
Practice Student B

Read the instructions below. In pairs, role play the conversations.

Student A

Student B