Undergraduate Overview Course

Module 9:
Talent Management
Employee Relations
 Learning Objectives

• Define employee relations

• Describe positive employee relations approaches

• Discuss the importance of an ethical culture and the role of

a code of ethics

• Define employee engagement

• Discuss the culture of Zappos

• List the Best Companies to Work For

• Identify current trends in employee relations

Employee Relations

ENGAGE
ATTRACT

Employee-Employer
Relationship
Communication Plan

Management by walking around (MBWA)

Open-door policies

Two-way communication

Limit Gossip/Grapevine

Focus Groups & Surveys & Exit Interviews

Hotlines & Suggestion boxes

Employee Involvement
An Ethical Culture

Gotcha!
Treat Employees Fairly

Job Satisfaction
Employee Engagement

33% Engaged

50% Not Engaged

20% Actively Disengaged

Zappos’s Culture

Delivering
Happiness
What Do the “Best” Know?

Forbes Magazine

Fortune Magazine

Best for women

Working Mothers

In the World
(international)

In the State
Best
Places to Best Social Impact
Work
Trends in Employee Relations

Predictive
Culture
Analysis
 Resources
Effective Code of Ethics Guide

Action must If sanctions

be taken are not levied
Ethics must against
be clearly Clear when
consequence employees unethical
communicate actions, there
d to all. s of violations engage in
unethical is tacit
behavior. agreement
that they are
appropriate.