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Sparsh
Sparsh
• The SPARSH portal is established with the objective of empowering a Defence Pensioner
with regard to his pension account. This is a step towards disintermediation of services.
This portal ensures that the pensioner is in control of his pension account right from the
time he applies to avail his pension. A person who’s pension is due is onboarded on the
portal at the time of processing of his pension claim. The Pensioner is allotted a unique
account number once his digitised audited pension claim is ready for forwarding to
PCDA(Pensions) for issue of Pension Payment Order. The Pensioner is informed of this
account number on the mobile number/email address furnished by him at the time of
furnishing his pension claim which he can use to onboard on this portal. Once the Service
Record Holder and the corresponding Pay Accounts Office prepares the pension claim it is
made available to the pensioner on the portal for verification. This process is called
Pensioner Data Verification (PDV). PDV ensures that the pensioner has the final say with
respect to the information furnished to the Pension Sanction Authority. The Portal also
enables the pensioner to furnish the requisite declarations/ nominations/requests for
commutation. The portal also provides the option to the pensioner to use enabled
services for quicker processing of his requests and signing of declarations making his
experience a truly paperless and hassle free one.
•The SPARSH Portal provides the following facilities to the Pensioner
• Identification and furnishing of Life certificate through Manual
Certificate based process or Aadhaar Based Digital process.
• Management of Pensioner’s Profile
• Disbursement related services
• Service Requests
• Interactive Grievance Management
•The Portal features a simple and user friendly interface which can
be used by the pensioner . A mobile application has also been
envisaged to access the services . The pensioner will be notified of
events through his registered mobile/email address.
SPARSH Seva Kendras