Professional Documents
Culture Documents
Kpi
Kpi
What is KPI?
• KPI stands for key performance indicator, a
quantifiable measure of performance over time for
a specific objective.
• KPIs provide targets for teams to shoot for,
milestones to gauge progress, and insights that help
people across the organization make better
decisions.
• From finance and HR to marketing and sales, key
performance indicators help every area of the
business move forward at the strategic level.
Comparison of Metrics v/s KPI
• Metric is used for measurement of business
activity
• KPI measures performance against a goal.
• Goals associated with KPIs are known as
targets.
• Web analytics dashboard display important
information about website.
• Also displays Key Performance indicators(KPI) of
website against goals.
Characteristics of a good KPI
• Business-aligned: KPIs should be aligned with
your overall business strategy and outcomes.
• Actionable: KPIs should be actionable. Once
you’ve set your KPI, you need to outline the
steps you’ll take to reach it and the metrics
you’ll measure along the way. What good is a
KPI if you have no way to meet it? If your goal
is to increase inbound leads, you should have
a plan in place to do that
Characteristics of a good KPI
• Realistic: KPIs should be realistic. Good advice is
to start small. Big, lofty KPIs—while they might
look good on paper—aren’t doing you or your
team any favors if they’re unrealistic from the get-
go.
• Measurable: KPIs should be measurable. When
you set KPIs, ask yourself: What are you trying to
achieve? What is the desired end result? What’s
the timeline? Remember to add: How am I going
to measure my KPIs?
Characteristics of a good KPI
• Drillable: Users can drill down into details
• Simple: KPIs should be simple, so that user can
understand.
Measuring KPI-Using SMART FRamework
SMART refers to the five requirements your KPIs need to be good.
It’s an acronym for Specific, Measure, Attainable, Relevant, and Timeframe.