THE

ACCOMMODATION
SECTOR IN A GLOBAL
PERSPECTIVE
Chapter 1
• A hotel business may "sink or
swim" when faced with challenging
situations.
• The role of accommodation
professionals is to keep their brands
afloat in times like these.
CURRENT GLOBAL TRENDS IN
THE ACCOMMODATION
SECTOR
1. The Importance of Safety and Security and
Sanitation and Hygiene in the Hotel Business
• With the global pandemic brough about by
COVID-19, hotels and other lodging
establishments have strengthened their measures
to ensure the guest's safety.
CURRENT GLOBAL TRENDS IN THE
ACCOMMODATIN AND LODGING SECTOR

2. Contactless Payment System

• Most accommodation establishments are
now geared toward the norm of
contactless payment transactions.
CURRENT GLOBAL TRENDS IN THE
ACCOMMODATION AND LODGING SECTOR

3. Smart Hotels
• Essentially, a smart hotel is a hotel that uses internet-
connected devices capable of communicating or
interacting with one another. This is sometimes
referred to as the Internet of Things (IoT) and means
that even ordinary devices or appliances can send or
receive data, making them ‘smart’.
4. The use of Virtual and Augmentation
Reality (VR and AR)

• Virtual Reality replaces the real world

with visual and audio input, while
augmented reality layers virtual
elements onto the real world.
5. Robotics in Hospitality
• Robots have taken over
some processes in the hotel
sector.
• Robots are now part of
hotel operations: from
check-in and guest
registration, order taking,
room service, and until
check-out.
6. Digital Guest Experience and
Property Review
• Digital guest experience is a new
trend in sharing in one's story on
an online platform.
1 WHOLE SHEET OF PAPER (by 5’s)

GUIDE QUESTIONS:
1.What are your thoughts on the different trends in the Hospitality Industry? Is
there anything that you want to change or add amongst the trends that have
been discussed?

2.What can you say about the following:

a.Smart Hotels
b.AR/VR (Augmented Reality and Virtual Reality)
c.Contactless Payment System

3. What can you say about the future of the Hospitality Industry workers upon
the rising of AI (Artificial Intelligence) and Robotics?