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    Rules of Telephone Etiquette

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    Antonio Auditore
    Rules of telephone etiquette provide guidelines for speaking clearly, using polite language, identifying yourself, listening to the caller, and ending calls politely. Key recommendations include speaking slowly and clearly without yelling, employing courteous language and tone, stating your name and organization, actively listening to the caller, and concluding conversations respectfully even with difficult callers.

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    Rules of Telephone Etiquette

    Uploaded by

    Antonio Auditore
    2 views5 pages
    Rules of telephone etiquette provide guidelines for speaking clearly, using polite language, identifying yourself, listening to the caller, and ending calls politely. Key recommendations include speaking slowly and clearly without yelling, employing courteous language and tone, stating your name and organization, actively listening to the caller, and concluding conversations respectfully even with difficult callers.

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    Rules of telephone etiquette

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    Rules of telephone etiquette provide guidelines for speaking clearly, using polite language, identifying yourself, listening to the caller, and ending calls politely. Key recommendations include speaking slowly and clearly without yelling, employing courteous language and tone, stating your name and organization, actively listening to the caller, and concluding conversations respectfully even with difficult callers.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pptx, pdf, or txt
    2 views5 pages

    Rules of Telephone Etiquette

    Uploaded by

    Antonio Auditore
    Rules of telephone etiquette provide guidelines for speaking clearly, using polite language, identifying yourself, listening to the caller, and ending calls politely. Key recommendations include speaking slowly and clearly without yelling, employing courteous language and tone, stating your name and organization, actively listening to the caller, and concluding conversations respectfully even with difficult callers.

    Copyright:

    © All Rights Reserved
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    of 5

    Rules of telephone etiquette

    Always Speak Clearly


    1 It is important to speak clearly and slowly.

    Be Courteous
    2 Use polite language and a friendly tone
    throughout the conversation.
    Do Not Yell
    3 Some people have a tendency to be on the louder side when they speak.

    Identify Yourself:
    4 Clearly state your name and the name of your
    organization when answering the phone.
    Don't Use Slang
    5 When on the phone, you should never use slang.

    Always Listen
    While it may seem obvious, listen to what the
    6 person on the phone is saying.

    End the Call Politely


    7 Always end the call politely, even if the caller has
    been difficult.

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