Quess Staffing Solutions

The Power of Partnership:

Revolutionizing Staffing Solutions
 We are
• International operations in 9 Countries across North America,
South and South East Asia, and the Middle East
Magnitude • 5,25,000+ global employees across 600 cities
Quess Corp is India’s Largest Business Services • Working with 3000+ clients across sectors
platform and second largest private sector
employer, focused on improving our clients’
productivity.
• An entrepreneurial 15-year old startup
#1 Indian General
Staffing Player #1 Indian HR
Payroll Provider Agility
•
•
Widest repertoire of services, including up-skilling platform
Unrivalled capabilities to Source, Screen and Select talent (65mn+
database, tech-led hiring via Foundit.in and QJobs)
Top 100 best companies Top 54 of the world’s
to work for in India largest staffing firms

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[ICRA] AA
NSE: QUESS Positive Credit Rating
• Proprietary software and innovative systems that mobilize and
manage talent on a 24/7 basis
• Digitized ecosystem – Digital Hiring, Paperless On-boarding,
Quess Offices in India FY2023 Revenue Technology Digital Risk Governance & Compliance Management
65 Offices, 34 cities ₹ 17,158 cr
• We have digital-first employee lifecycle management with QJobs,
Taskmo, POP, WorQ and more

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 Our synergistic platforms give you end-to-end business support

Workforce Management Global Technology Solutions Operating Asset Management Product Led Businesses

 General staffing,  CLM solutions (Voice  Facilities management  Foundit.in (formerly

primarily for blue, grey and Non-voice) solutions Monster.com) job portal
and white collar talent, delivered from India  Commercial  Qjobs blue collar hiring
across industries and the Philippines  Healthcare and
 Non-Voice BPO Education  WorQ workforce
 Professional staffing
Collections and F&A  Public Utility Space management platform
services across
outsourcing  Residential  DASH employee
industries
 Platform business:  Manned & electronic benefits platform
 Permanent Recruitment
Quess Corp Confidential © Insurtech Platform in security  Taskmo on-demand
and C-Suite Hiring2023. All Rights Reserved. North America  O&M services for
across industries task fulfilment platform
 Payroll & Compliance  Industrials Plants
services  Power Plants  Qdigi installation and
 IT services in India  Telecom Network after sales services

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 Empowering People, Transforming Lives
Powering the nation! Quess employs over half a million talented individuals, across sectors and locations.

Employing Globally across 9 Countries Equal Opportunity

88K employees, i.e. 18%

professionals are female

5K+ specially-abled professionals

Giving equal opportunity to all genders.

Today, we are proud to gainfully employ
transgender professionals as well.

+ Employees
In India

India Singapore Sri Lanka Malaysia UAE Philippines Canada Vietnam USA Scan the QR Code to
download the full report

*Data as on Nov 2022

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 About Quess Staffing Solutions
Jammu

Chandigarh
Quess Staffing Solutions was incepted
as General Staffing Solutions in 2007, Delhi
Uttar Pradesh
Sikkim

Assam
with the vision of bringing human Rajasthan
Bihar

potential one step closer to powerhouse

businesses.
Gujarat Madhya Pradesh
Jharkhand West Bengal

Chhattisgarh
Odisha
Maharashtra
343,000+ 1000+ 400+
Associates Client Locations Telangana
Cities and Towns
Goa Andhra Pradesh
Karnataka

Quess Offices
Tamil Nadu
Kerala

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 Versatile workforce solutions
Quess Staffing
for the dynamic business Solutions
Technology- Faster Time To Increased Improved Screening Higher Retention
Led Solutions Hire Flexibility & Onboarding & Engagement

6
Staffing Managed Apprenticeship Staffing +
Services Provider
Flexible talent solutions for Technology-led and End-to-End support for your Host of value added services
your short-term and compliant vendor apprenticeship hiring needs for clients and benefits for
seasonal needs management solutions across sectors employees

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 Adding value to your business | Staffing Plus

HR Tech Workforce
Management
Managed
Solutions
• Gig Projects
• Outcome Based Projects
• Marketing Execution Program

Edu Tech Program With our innovative digital

platforms and programs!

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 Sourcing Engine
J Job Portals

H Head Hunting
 Internal Database of 21 lacs + candidates
 311+ dedicated recruiters on pan India E Education Camps
 Industry Specific Recruiters (for Niche hiring) Campus Recruitment

C
Field Recruitment for hiring from local markets
 Tie-up with 500+ Colleges and Institutes T TL Networks
 700+ skilling centers, vendor partners, QRM
(Gives jobs to 4000 people) A Alliances
 Capability of hiring 25K associates per month
 Part-time/Seasonal hiring for ramping up as N Newspaper Ads
per client business needs A Associate | Alumni

P Poster / Pamplets
V Vocational Training

T TV / Cable Ads
D Database

J Job Fairs

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 We lead with technology and innovation

Applicant Paperless Workforce

Job Portal Job Portal Onboarding System
Tracking System Management platform

Marketplace For Payroll HRMS Chief Listening In-house learning

Offers And Benefits Management Platform Officer (AI-enabled) platform

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 Do you have a workforce that you are unable to manage?

Our proprietary workforce management system has seen 5 Lac + downloads

and has aided 1000+ Companies to manage their workforce efficiently!

Employee Self Service Employee Life Cycle Productivity

Management Management
Associate Desk to Access  Beat Mgmt (PJP, JCP)
 Attendance
 Offer letter  Sales, Stock & Order
 Leave
 Payslip  Visual Merchandising
 Separation Comprehensive AI-based
 Statutory Doc  Retail Audits
 Claims
 IT Computation  Mystery Shopping Workforce Management
 Incentive  Training platform with geotagging
 F&F Document  Lead Management and geofencing capabilities
 Digital Acquisition

Employee Self Service | Workforce Apps | Employee Engagement

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 | Employee Benefits and Engagement Platform
LOANS
Short term loans, personal
loans, house loans, vehicle
loans, shopping loans
2 WHEELER
Buy & sell refurbished 2
wheelers and get 2 wheelers
get loans for new 2 wheelers
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SALARY SHOPPING INSURANCE
ADVANCE
Discounts on clothing, Accidental insurance, COVID
Get monthly salary
phones, electronics, jewelry Insurance, Hospi-Cash plans,
converted to a weekly salary
groceries, and many more Motor insurance, Term
and get earned wage access
categories insurance
MEDICINES LEARNING SAVINGS &
INVESTMENT
Discounts on online and
Discounts on consultations, Digital Gold, National
offline upskilling courses
medicines and healthcare Pension Scheme, Mutual
And English speaking
subscriptions Funds, Fixed Deposits
courses for children
 POP | Digitised Onboarding Technology
ACTIVITY

Paperless On-Boarding Candidate Joins Quess Induction

• E-KYC of Candidate at a click of a button • Welcome Call from Quess • Online Induction / Process
DESCRIPTION

• Document Quality Verification • WorQ App Download • POSH / COC

• Offer Letter generation • WorQ App :Mobile Access to Offer Letter, Salary Slip,
• Designation as per client PF No, ESIC Card, Digital ID Card, Insurance Card,
Form 16
• HR Companion

Fast Data Collection & Validation Saves Time & Effort of the client

• Bank Transfer, with Account Opening Support

• Self-development program
Added benefits to staff @workplace • Access to opportunities for family & friends
• Part of Quess Fraternity of Associate Benefit
Programs
• Dedicated Helpline for Quess Associates
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 POP | Paperless Onboarding Portal

100% Paperless Quick and Simple Upload Documents

 Paperless onboarding is the digital

process of hiring and integrating
new employees without using
paper.

 It uses technology and

automation to speed up the
onboarding, reduce administrative
tasks, and improve efficiency.

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 Payroll Process Timelines
Quess spools from WorQ: Client approves Pay Register &
Client release payment to Quess
• Attendance Communicates to Quess:
• •
based on Quess’ Invoice
Leaves Payout revisions
• Claims • Dispute Cases

26th 28th 1st 7th

of each month of each month of each month of each month

27th 30th 6th

of each month of each month of each month

Client Finalizes:
• Attendance Approval on WorQ
• Claims Approval on WorQ
• Incentives
• Salary Adjustments / On-hold
Quess shares Pay Register for Approval: Quess to share: Client release salaries for
• Salary payable • Invoice for approved cases Associates
• Incentives • Revised pay register approval for Correction Cases • Share UTR with Dealer
• Reimbursements Client to share approval on revision cases
• Salary Adjustments / Recovery / Advance

• Attendance Cycle: 25th to 24th (Last 5 days of attendance are assumed)

Key • Dealer Inputs: 30th / 31st The Client has 5 Days
• Dealer Payment Date to Quess: 6th to Pay Quess
Dates • Salary Pay-out to Associate: 7th / 8th
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 Migration Methodology

Finalization Paperless Attendance

Contract of Migration Creation of Onboarding Bank Account Collection
Data Hygiene Validations Salary
Letter and Plan along Offers and Can be done Real Time and
Check and through Disbursemen
Salary with Client Communicati through Tracking of Preparation
Compliance Velocity t basis agreed
Structure and on to Online, Onboarding of Pay
Check Transfer timelines
Approvals Preparing Employees Onsite or register
Gant Chart Hybrid through BOT

PLANNING & SETUP EXECUTION COLLECTION

&
DISBURSEMENT

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 Payroll Process

Post process validation

(Control reports)
Bank wise uploads
Attendance capturing and performed centrally
One time inputs upload
Uploading of attendance to (Incentives,
Payroll database reimbursements)

Output sharing with

respective stakeholders
End
Data Validation

Confirm for transfers

Payroll Process
(PF Numbers)

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Compliances Management

Returns Registers Remittances Advisory & Query Registrations/Renewals/ Displays

Management License

Offline

Vendor
Audits
Data collection from Online
Client/Internal Team

Recurring Activity
Filing response with
authority Notice Client Site Compliances
Management

Follow up with Audit Document

Authority Representation Preparation

Obtain Notice Closure

Acknowledgement
Sample MIS HR Dashboard
Case Study 1- Bajaj Finserv
Crafting a Seamless Employee Experience Journey
Holistic Benefits Holistic Engagement
 Medical benefits & Workmen’s  HR Connects & Town halls
compensation through ESIC  Training on Code of Conduct
 Cashless MediClaim facility  Ethics
 Loan facility  Safety
 Provident Fund for Employees  Cyber Security
 On-time Salary  Rewards & Recognition

Dedicated Unified Helpline | 1800-572-3333 | help@quesscorp.com

Sara, Chief Listening Officer

for our Associates
(An AI enabled interface)
 Leverage the Quess Centre of Experience
 App-enabled documentation with Tech
Support like IVR/SMS / WhatsApp / Emails
 API-based documentation with Real Time
authentication and verification
 Predictive Attrition Management
 Pre Joining associate influence support
 Employee life cycle communication
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How does it help you?
Dedicated team to ensure that
Faster Roll-out of Offer and
offer roll-out takes place as soon as
Induction
the approval is ascertained
Ensuring complete documentation
with 100% compliance along with
Reduction in no shows
the required follow-up to ensure
the joining of candidates
SARA - Influencing & Retention
Control Attrition Rate
(Predictive Attrition Management)
Ensuring a complete Quess Experience
 So, why us?

Key Account Management Talent Methodology Strong Footprint

• Centralized leadership team
• Dedicated account managers
• Experienced recruiters in
respective domains
• Expert sourcing, migration
and payroll methodologies
• Our tech platform mobilizes
and manages talent on a
24/7 basis
• A presence across 65 Offices
across 34 cities in India
• Associates deployed across
Tier I, II and III cities and
towns

Compliance Employee Value

• We are 100% compliant
• We help our clients clear
their compliance issues
• Our tech-enabled HRMS
enables easy interactions
with our employees
Proposition Program
• We are employee-oriented
and conduct various sessions
for their issues and queries
such as Open House Sessions,
Helpdesk, R&R

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The Associate Engagement and Human Connect Approach

Medical Camps
Co-Branded Banking Facility
Self Service and
Aadhaar Card Camps Mobile App WorQ Query resolution
R&R Events
IT Return Filing / Basic Finance 40 Member
workshops Call Center 1800 572 3333 Dedicated Team
Insurance Awareness
Team Bonding Events Defined TATs for
Awareness on Safety / Norms
Email Touch Point help@quesscorp.com Query Resolution

Dedicated Touch Point –

Based on Specifics of
Payroll Executives All Salary / Attendance
our engagement
based Concerns

Every State of
Cluster Managers Deployment will have a
Escalation Point dedicated Senior
(State based)
Manager

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Associate Help Desk Sessions :
Information Sharing On Benefits Covered :
 ESIC & PF
 Medical Insurance
 Leave Policy
 Form 16 , LWF, Pay Slip, Appointment Letter, ID Card, PF- Contribution Details.
 Reimbursement Policy
 Question and Answer Session

 Sample Pictures :
 We Work With The Best
Agriculture EduTech BFSI

FMCG FMCD E-Commerce & Logistics

Retail Telecom Healthcare & Pharma

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 Sampoorna Rozgaar Yojana at Quess

Facility & Security Management

Manpower Management

Ancillary Services
Contractor Apprenticeship Housekeeping Meal Services Industrial Asset Technology Accommodation Health

O&M Services
Workforce Management Services at the Plant Management Services & Transport Camps

Hire Train Deploy HR Supervisory Landscaping Security Maintenance Consulting Client CSR Fund Family Skill
Solutions Solutions Services Services Services Services Management Centres

Compliance and Risk Mitigation Services

Serviced by partners and vendors

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 Quess delivers on an unrivalled promise
Here's how Quess Staffing Solutions deployed 40,000+ Associates in just 9 days for a leading bank

Client Background
• A leading Private Sector Bank in India
• Customer Segments cover corporates, retails, MSME etc.

Case Background The Quess Advantage

• The client needed to deploy large-scale frontline salespeople across 70 Commitment to doing what has
branches Pan-India
been asked, even if it seems
impossible. 40,000+ associates
Quess' Approach sourced, on-boarded, and
• Sourced candidates through our comprehensive database trained in just 9 days!
• Proper induction for all the associates with Welcome letters’ and employee
ID cards were arranged centrally and made available at hub levels

Metrics Achieved
• On-time salary disbursement with nearly 100% bank account transfer
• 100% of Aadhar & bank details were captured successfully during onboarding
• Migration of 26000+ associates was managed in one go

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Careworks Foundation

SALARY ADVANCE SHOPPING

Short term loans, Accidental insurance,

personal loans, house COVID Insurance,
loans, vehicle loans, Hospi-Cash plans,
shopping loans Motor insurance, Term
insurance

2 WHEELER MEDICINES
Winning Together
In your win lies our win