OPERATION

MANAGEMENT
Lecturer: Lao Khai Kien

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 LECTURER INFORMATION
LAO KHAI KIEN
Contact Do Note
ISE Department: Tue – Wed - Thu Most likely to reply from 10 AM to 5 PM
Phone – Zalo: 0707 373 179 Looking forward to hearing feedback from all of you

E-mail: khaikien98@hcmut.edu.vn Don’t want to be bothered after 7 PM

1. INTRODUCTION

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EXPECT YOU TO

Have good Teamwork skills

01

Understand basic activities Actively speak your

04 Goal 02
of a system mind

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Apply what you have learned

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HOW TO WORK?

EVALUATION
Diligence – 30%
Project – 70%
Lecturer score – 50%
Cross scoring – 20%
Bonuses (up to 15%)

RAISE YOUR VOICE PROCESS

- Ask when you feel unclear A LOT OF
- Interrupt when lecturer makes
mistakes - Team activities
- Confidently talk about your
opinions and ideas - Mistakes Allowed

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HOW TO WORK?
(cont.)
• Everyone have to participate in presentation

• Attendance >= ¾ number of sessions (The last session is a must)

• Scoring based on:

• Content – Suffice, Correct, Quality, Unambiguous, Evidence

• Presentation – Attraction, Voice, Interaction

• Slides – Easy to read and follow, Emphasize what to focus on

• Q&A
**Individuals participating in Q&A will have bonuses
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2. LET’S GET STARTED

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 CHOOSE YOUR TEAMMATES (10 mins)
#1
6 MEMBERS per GROUP

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 FORM YOUR TEAM CONTRACT
#2
(20 mins)

• Now that you know your partners, form a simple contract to pick
your team Leader, define your goals, agree on how your team works
and how you measure and evaluate it*.

• Then share it with others

• Remember what you state need to be SMART

*Criteria? Evaluation frame? Who will score it?

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 CHOOSE YOUR SUBJECTS
#3
(30 mins)

1. Choose 3 different *goods

SERVICE
Spa, Healthcare, Cleaning, and/or services to be your
Installation… group’s business
2. Perform research on the
Demand of the products. Prove
that they’re needed
FOOD TOPIC HANDMADE
3. Prepare a Report on what you
Canned, Packaged,
Preprocessed… Souvenirs found and present it

*Don’t pick too complicated nor too

BEVERAGE simple products, services
Restaurant, Café,
Ice cream, Sweets
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#4
STUDY YOUR SUBJECTS
(50 mins)

What you will do:

1. Design it, formulate the recipe/BOM

2. Identify how you will produce/serve

Processes Flow chart Layout type
Scale/Size No. machines No. labors
Make or buy Which parts …
(Remember to answer Why you think it’s like that)

3. Present your ideas

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 #4
STUDY YOUR SUBJECTS (cont.)
(50 mins)

Source: Adapted from Operations Management,

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9th edition, by Gaither/Frazier
#4
STUDY YOUR SUBJECTS (cont.)
(50 mins)

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 #4
STUDY YOUR SUBJECTS (cont.)
(50 mins)

Source: Adapted from Operations Management,

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9th edition, by Gaither/Frazier